- Phone: (214) 372-5326
- Visit Website
based on 85308 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians were very professional, informative and polite!
Front office needs training on dealing with customers and do follow through. The technician that came was awesome and apologetic. The 3 times I interfaced with the office was less than impressive.
On time, good price, good job
It was everything as advertised in your radio ad. Techs were on time, professional, did the work quickly, and the carpet feels great. I like that you are a "green" company.
Chris was very patient and waited about 15 minutes for me to get through traffic and let him in to work. He did an excellent job of explaining the ZeroRez process, and his plan of action for cleaning the existing carpet in my new (pre-owned) home.
Cesar was very polite, friendly and helpful.
Good service that did a good job.
I liked that there was not any harsh chemicals used.
technology that worked ... great serviceman, very courtious and helpful.
Knowledgable, polite, clean, friendly and the finest carpet cleaning I've ever seen!
I like that they are chemical free and the guys that came and did our carpets were so friendly, did a wonderful job, and knew their information. I would definitely use yall again and recommend you. I was so pleased. It felt like brand new carpet after they left. Thanks!
Out of the three companies I have used since I moved here 3 years ago - Zerorez was by far the worst in customer service and performance. Even the guys who came here after your original new crew said they didn't know what they were doing (the first crew you sent). I would never recommend nor hire you again. Zero is right!
My high traffic areas did not show much improvement after the cleaning. I was disappointed.
Your techs are very polite and respectful. They ask questions and know exactly what we want when they begin the job. They are efficient and work well together.
Your servicemen always do more than what we pay for.
The techs acted like used car salesmen. They kept trying to sell me services I didn't want which was very annoying. Also, the tech said it cost $30.00 to put fiber protection on the carpet and failed to say it was $30 per room until he wanted my payment. $30 per room to hand squirt something on my carpet is ridiculous! The carpet looks good but I did not like the tactics the techs used.
Clean process prompt service.
the carpet looks great
Honest, effective service and friendly, professional personnel.
Great service. Technicians were most accommodating and professional.
You staff !!!!! They were very good at what they do. My carpets and tile looked brand new. Your process is very good.
Your add that say's $99.00 dollars for 3 rooms. Soon as the man came he started adding up, & it came to $167.00. Some of my bedrooms are half the size of a regular room because of furniture. you could do these rooms in about 10MIN. Also he counted a hallway, which is maybe 4 YARDS long. I don't know, but I thought they would at least move the couch & chairs in the den. The only thing they moved was a table, & put the little form things under it. Also they charged an extra $75.00 dollars to remove dog pee. But you can still smell it, not as bad, but needs other spots to be done. I don't mind paying the extra, but I think they could have done a better job. Name removed.
Great service. Extremely customer service minded!!!
Very thourough!!!
Got a in home quote from a sales representative for a total of $230.00. I said great, and scheduled a time to have it cleaned. The cleaner got to my house and told me it's going to be $650.00. I don't know why you'd waste people's time with faulty quotes. They cleaner said the sales rep was new. Not a good excuse from a customers standpoint.
Explained well, discussed with Service rep before service, expectations exceeded.
My technician was very informative and polite.
Thomas was great. He seemed really dedicated to providing the best quality cleaning possible given the condition of the carpet.
Great Services
Very courteous technicians and the carpets look great
My Zerorez tech Randy Jones completely explained the process and did a very thorough cleaning in each room. He did an excellent job and our 15 year old off white carpet looks great! We have already recommended your service to friends.