What our clients think of us!

Cesar was wonderful and so knowledgeable about carpet cleaning. Our carpet looks so nice.
Thank you for the great service.

Customer Service was absolutely lacking. The Technician who came out was excellent. Nobody in Customer Service would tell us what the problem was and why it was so late before the tech got there. Your customer service agents need to be more truthful about the problems and stop telling people they will call you back and not do it.

Late getting there but they did a good job

your serviceman wanted to charge us over $400.00 when the cleaning was on special for $99.00. when my wife paid him she thought her purse was in bedroom, was in laundry room. At that your service man said my wife lied to him. Where my wifes purse was, is none of his business. For some reason he felt it was. The tech raised his voice and felt he should slam our door on the way out. my wife took the phone and was prepaired to call the police if they did not leave. I only wish I was home. I would of said my life was threatened and taken care of the issue. I was not, so it's your problem now.

The carpets look great and the tech that came to our house, Michael, was very professional and did the work fast and effectively.

The carpets were cleaner than any other company has done. Joe was great to
explain everything not only to me but also to my husband when he came in before Joe
was finished cleaning the carpets. Also the carpet seem to dry quicker than it has when cleaned by other services. It was a very good job and we have no complaints.

The results was good. I appreciate the way the tech was so friendly and professional.Only a few spots to do over.

The Green cleaning process. Carpet looked great and so did the stairs.

We have used your service twice and while satisfied with the results of the cleaning, we still have not received the promotional coupons we were promised. My wife called your offices and was assured they would be mailed. It is 22 days after the fact and we've resigned ourselves to the fact that your promotional promises are empty.

You have a good product, your services have left my carpets in a much better state. I like that there is no residue and there isn’t a remnant of a chemical odor. Just go with that. Don't tell me you're going to give me coupons for additional Zerorez services or to local restaurants and then not come through.

Just a thought, maybe you should train your service technicians to hand over the promotional items as soon as they arrive instead of forcing the customer to have to ask for them once service is completed. If it's promised the customer shouldn’t have to ask for it.

Unfortunately I was put into the position where I had to ask, only to have your service technician look at me like I'm crazy when I did. He scrambled for an excuse, eventually telling me he doesn’t have any coupons in the truck and that in order to get those promotional items one has to call the office.

My wife called the offices and was told that the technician has the coupons. She explained that he had told us he did not have them. She also explained that he had already left so it was impossible for us to ask him again. Your representative them argued that the additional service coupon would have to have been used on THAT visit, not a future visit, so we would not be receiving that coupon. The rep said the restaurant coupon would be mailed.

I don't pretend to know it all, but at the point where the customer has to call the office to ask for something that is being highly promoted on radio ads shouldn't the company representative be apologetic and do what he/she can to assure the customer that things will be rectified? Then, most importantly, follow through and actually remedy the problem?

At this point, you don't need to worry about sending me a coupon for future services as I will not be using your company for my carpet cleaning. You can keep the restaurant coupon as well and have dinner on me. No need to thank me.

There are many other carpet cleaning services in the Dallas Fort worth area. I'm going to find one that values me as a customer and doesn’t react as if I'm inconveniencing them when I ask for something that they promised to give me.

First let me say that Paul the tech that came to my home was very professional he was the only reason I used the service. I was quoted one price on the phone and another when tech arrived at my home.I called the office and told the representative the problem, he without saying I'm sorry about the mix up what can we do to correct this he just said well you can refuse the service. So I talked to his boss and had to negotiate a new price. They should have honored the quote I was given. I felt like I had the old bait a switch used on me. Zerorez has lost my business forever.

Fine technician - very helpful and informative.

I really like the absence of chemicals and the accompanying chemical smells. Carpet is clean and wonderful!

Well done - smells nice - technicians were very nice and very polite - carpets dried faster - just all around good job !!! I would say they get a 15 -

The young men where very hard working and good at their jobs. My xcarperts haave never been this clean all over. I am very pleased.

The professionalism of your technician and the beautiful look of my carpets and upholstery after your service.

You followed up and did everything you said you would do and in a timely manner! My first contact person (Edwin) listened, answered my questions in a courteous way along with explaining what procedures to expect and when. The technician arrived within the time quoted and walked me through the process and "up sold" an additional treatment! He was very knowledgeabe, professional, pleasant and business like.

I know that if any spots reappear within the 30 days allowed, that I can contact you for correction.

The guys were very nice, polite, pleasant. They worked very hard to get my carpet "sparkling".

Ernest did a great job - my carpet looks and feels so much better! I've already recommended you to a friend.

Jared did the most amazing job of cleaning our carpets and the kitchen tile and grout. He is just an all-around pleasant person to work with. He gave wonderful customer service and always had a smile. He worked so hard to make sure everything was done perfectly. I am so happy with the entire experience from making the appointment to seeing my clean carpets and tile. Thank you Jared and Zerorez.

Sure. I actually put on Facebook that I was having you clean my carpets.

Arrived on time, Jarrod was professional, helpful and friendly. Odor from pet stains has not returned

Professional staff that really cleans the flooring & upholstery.

Great job on the old carpet.

out standing tech, JB did a great job, explained every thing and all turned out wonderfull

The technician was very informative and customer service was very easy to work with when I had to call for a follow up visit.

My carpets and tile are like new. Very pleased with the results of the cleaning.

Friendly ,professional and carpets looked great.

I like the idea of no residue to attract soiling again. Also opted for the additional protective coating. Joe and A.J. were both pleasant and professional and did a great job. My carpets look new!

Carpets and sofa looked brand new after the cleaning..

carpets come out like new no matter how bad the stain,I know ,I have white carpet.The technicians are always courteous and professional. I wouldn't use anyone else

Very, Very expensive. Did some price quotes after I had the grout cleaned and sealed and other places charge a forth of what I was charged from you guys for the same service. I was charged nearly $50 to clean a closet floor. Our house is very nice and the carpets weren't even noticeably soiled. I usually have the carpets cleaned 2-3 times a year even though you can't see the dirt, I know that they need it.