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based on 85308 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Blake did a super job and his demonstration about your stain repellent convinced me to give it a try.
technicians were likeable and knowledgable
Very helpful and went the extra mile.
The guys are very professional & do a great job. This is the only company I will call again for carpet cleaning.
arrived on time, clean , respectful and professional technician , explained type of cleaning and products, carpet looks great, no wet carpet smell could walk on carpet in few hours, would recommend zerorez to family and friends.
That you guys use high pressure water and less chemicals. Left the carpet clean and fluffy.
Excellent customer service from James, our carpet technician.
they work, and the technicians are knowledgable, likable, professionally dressed and courteous.
The quote I got over the phone was not the price I had to pay, if I had not had to have the carpets done Saturday I would have cancelled.
The gentleman that came was very friendly and worked very hard to get it completed.
The guys who came out last time was wonderful (Darwin). We requestesd him again, but he was unavailable. The person who came out this time - Jose Vasquez, was fabulous as well and did an amazing job on both the carpet and the time/grout!
There is no soap residue and the carpet smelled clean not just odors covered up. The carpet was very clean
I felt like there were a lot of "extra" charges that I should have been informed of when I scheduled the appointment. I was not told the stairs would be $4.00 per step, and I was not told there was an ADDITIONAL $15.00 for the larger room size. I had underestimated the size of my hallway, forgetting that it branched off (it's a new home & we hadn't yet moved in), but it would have been nice if the customer rep making the appointment with me would have prompted me to think through just how long/wide the hallway might actually be, so that I wouldn't have been so shocked to learn it was 35 linear feet! At $2.00 a linear foot, I wasn't quite prepared to hear $70.00 to clean the hallway carpet.
The carpet and chair that were cleaned by Tim look great. Good job.
Environmentally safe, no chemicals that would be harmful to children, affordable, and excellent service from the technician. My carpets are brand new again! I love it and I'm hooked!
I appreciated that Chris educated me on your products regarding pet stains
I haven't used your services yet, but I like the fact that the water is extremely hot and intended to sanitize the carpet/rug and uses no soap that will only attract more dirt.
fast drying and no chemicals
Well the pet smell went down a lot but you still can smell it, it didn't go away completely. Most of my friends have pets and this didn't seem to work as well as I hoped for pet accidents.
I love the fact that Zerorez made my 6 year old builders grade carpet look brand new. We are about to put our house on the market and didn't want to spend $2000 recarpeting. So we took a shot with Zerorez and they came through tremendously. The probrush machine was amazing. Our tech, Randy Jones, was outstanding. He talked me through the whole process and let me know what each machine did. I have gained more carpet knowledge than I ever though I would have. Randy is awesome and I will be requesting him next time as well. You can really tell he LOVES what he does. That speaks for itself. :)
The last few times, you've been really good about being on time. Love how the carpets look and feel and like that you only use water.
Service technicians are knowledgeable and service is outstanding. The results produced are just short of a miracle!
I had quite a few stains on my carpet from my kids. Zerorez got all the stains out of my carpet and it looks brand new again.
My fabrics and carpet get clean and stay clean longer even the traffic paths. Trouble areas (ink/nail polish)are either eliminated or drastically lightened. The technicians came and left within the time frame desired and were professional about wearing gloves and shoe coverings when needed. They did work with me on pricing since I had a large job.
Prompt, courteous, and a great finished product. Ricky Rankin was outstanding....
Experienced and courteous technician. I feel like he took his time and did a very thorough job. We had a lot of residue on our carpet, so far I haven't seen any dirt coming back. There is what appears to be an ink stain that bled after he finished. I don't think either one of us knew it was there. I will have him address it next time.
Chris was very friendly and seemed to be knowledgable about the Zerorez's product and results. He took his time and did an amazing job.
The representative was outstanding. He was very courteous and took the time necessary to do a great job on my carpet. He was genuinely concerned that I had a bad experience the last time I used Zerorez and wanted to ensure that I was happy with his service. If you can get your rep's to be as conscientious as Roy is your company will surpass all others in this area.
In your ads, you state that the carpets won't be left wet and sticky. My carpet was cleaned and the technicians left at about 4:00. The carpet still wasn't dry at 10:00 PM. In addition to that, I paid extra to have a rug cleaned with the specific need of getting rid of dog odor. I was assured the odor would be gone. It is not.
My appointment was scheduled from 4:30 - 6:30. I received a call at 1:15 and said "I'm on my way". I had to leave my office at Park Lane/I75, make the 30 minute drive home and then went back to work at 3:00.
Also, I chose Zerorez because I had heard there would hardly be any drying time. My carpet was still very wet in the Master bedroom and bathroom at 10:00 pm.