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based on 84592 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that you don't use chemicals and that the carpets look so clean after treatment.
The stains were only lightened, not removed. Hopefully, when you come back, you'll get the stains out.
On time, friendly, clean.
It has been nearly 8 months since I got an estimate and things STILL are not complete. After 2 missed appointments in the last week and a half, I thought I was finely going to see an end to the work on 8-13. But Matt was only here yesterday to look things over. However, he was going to go back and address things in a meeting yesterday and get back to me either yesterday or today. STILL WAITING!! I have become accustomed to expect disappoint when dealing with you folks.
Quality
Service requested was satisfactory....Blake ( crew) was very good and knowledgeable on products and services offered. Will definitely use the company again...Thank you
Environmentally safe for animals and gets stains out
Your service is beyond compare and Jake was very quick, personable and professional.
Professional and sensible treatment of our carpets and furniture.
Let me count the ways. Your office staff dropped so many balls I stopped counting.
Very informative about your product. Friendly service and quick!
Watching all the soap and dirt pulled from the carpet after Stanley Steamer had cleaned the carpet
The technician was wonderful and the carpets looked great. My only issue is that I paid for the pet odor removal and it did not work. The website says its guaranteed but I hadn't called back to let you guys know about it yet.
Tech was on time and went above a beyond to get the job done right. I will always contact Zerorez for my cleaning needs. Thanks for being a professional company that is customer focused.
Have emergency service for quick action items. The technician advised us that the spot on our carpet could not be cleaned completely and we should have responded immediately, but in calling it took 4 days for earliest appt. We're consistently told by technicians to not treat as it can set the stain, in this case, we didn;t and stain is still set.
I like the results of the cleaning process first and foremost. Your technicians are prompt and courteous and that sums up my opinion of your company. Thank you.
the service person was polite, knowledgeable & willing to stop and explain the process and show results. The stains came out of my carpets and they looked much better. I was please with your service.
they work
LUKE WAS VERY PROFESSIONAL AND SUGGESTED THINGS I NEEDED DONE AND SOME THAT DID NOT NEED CLEANING. I APPRECIATED HIS HONESTY
The technicians are always friendly and very informative. My carpet looks great when they
finish. They arrive on time and do a very good job.
Carpets look new and so do the tile floors! Paul was excellent, polite, prompt and efficient.
It really works. Better than any others we have ever used. No crunchy carpets afterwards, dried fast. Carpet looks incredible.
Everything is wonderful!!! The guys are professional and polite and my carpets just sparkle they are so clean!!!!
You were able to clean the area rug without having to remove it from the room. Very good product. Thanks
Non-toxic chemicals; The empowered water technology.
I would also like to comment on the technicians. They were very pollite and professional. Jared Nelson was the lead technician - he got me involved in the process by showing me specific steps and asking me to review their progress. Overall it was a good experience and I have clean carpet!
The second time around, the redo really cleaned our carpet like it was when we first started using your company. For our next service, we will request Tomas to clean our carpet again. He did a really good job.
How clean my carpet is. How courteous and professional the ZEROREZ employee was
a little bit of bait and switch. 99 fee then add on other stuff when person is there. need more upfront transparency.
that said rep was professional and cleaning was done well
everything was great
Daniel and Andrew were very kind, respectful, and informative about the cleaning process!