What our clients think of us!

Service was excellent
I called on Friday and even though there was a mix up the work was cometed the very next day.

When I set up the appointment, I was never informed that your carpet cleaning surface is not effective for pet stains. I was never asked if I had pet stains or any questions about the state of my carpets. I was informed at the time of service that if the zerorez cleaning method was used on my carpets as is, my entire house would stink. The price I was quoted to pre-treat the pet stains and clean the carpets was triple the cost I was originally quoted over the phone. This is not acceptable. However, it was too late to try and find another carpet cleaning method or get additional bids. I feel that this business method is underhanded and unethical.

Residue from the cleaning solution was left all over my wood floors and has some discoloration.

carpet looked much better after treatment completed

PLEASENT AND FRIENDLY GUYS,PUNCTUAL AND EFFCIENT, GOOD JOB!

The guys who came to the house were very friendly yet very professional.

It's eco-friendly.

I liked the tile being cleaned however in the laundry room there was standing yellow water along the wall. In the downstairs bedroom this weekend I noticed there was no plastic put under the twin bed legs now I have stained new carpet under each leg of the bed. I specifically told the technician that it would stain. This is NEW carpet being cleaned for the first time. Can you come back out and try to remove the stains?

Fast and efficient and super clean. The rep was very knowledageable and courteous and did a great job!

The carpet cleaning was terrific. Can't see any of the old stains.

Quick and easy. Very clean

The carpet gets really clean and the techs are friendly and helpful.

As you are aware the appointment I had for June 26 was so late with no communication from your office. The tech showed up at 9:30 pm after the reservation was for 4pm to 6:30pm. After calling numerous times and told they were running late. I then called for the 4th time at 7:10 pm to find out that the offices are closed and there is no way to get ahold of any person. Very frustrating when you are sitting in an empty house for more than 6 hours. I left a voice mail and did receive a call back from the manager. Overall the cleaning was great. I felt for the tech who was still out working at almost midnight and we were concerned that the neighbors might be bothered by the noise.
Overall the carpets were cleaned well.
We have noticed that on Angies list and other sights the biggest compaints customers have is lateness.
I had another reservation for the Friday for my old home and that went well - the techs were great and Brad (the Manager) and I came to an agreement.

I had a job that required multiple (3) visits. I had requested the same service person complete all the work. He had access codes, knew the location of the work we had discussed, etc.
This did not happen. I had to start over w/ each service call, relaying the codes, explaining the scope of work, etc.
It would have been better if Zerorez was more flexible when setting up the work.

Everything! From the employees to the service to the results. My dog had been extremely sick and left horrible stains on the carpet that I could not keep up with cleaning. Once you were all done, the carpet looked better than brand new!

I used you several years ago at my old house and I was very impressed. You got every bit of the dog stain and urine smell out of my carpets. This time, I can still smell the dog uriine in several places. I don't know what's different about yoour product, but it didn't seem to work as well this time.

I was given a phone call a few days before my service that gave me a window from 4:00pm to 6:30pm for the carpets to be cleaned. I was told during that phone call that I would get another phone call 30 minutes before the guys were to arrive at my house. I never got that 30 minute phone call, and the guys showed up at 2:30, forcing me to miss my son's basketball game at 3:00. The men told me they couldn't come back between the 4:00 and 6:30 window I had been given.

The 2 gentleman who quoted and cleaned the carpets were so very friendly and professional. I would recommend this company and especially your 2 employees to anyone! Extremely respectful and courteous.

The thing I liked most was the fantastic work ethic of your technician. He was determined to make a difference in my carpet. His result was excellent!

Technicians arrive on time; professional; and give me good advice about floor care. Also there is no soap residue.

Removed the majority of my carpet issues. We're a few that with your equipment couldn't get out some areas of my carpet, but overall was satisfied with the work that was done.

I liked no chemicals...liked the carpets being dry 5-6 hours...liked Randy...liked service was earlier than promised....liked the "fresh" smell....

everything

Did a great job...looks great and a good value!

The person who cleaned our carpet did a very thorough job and the carpets look great.

I like that you don't use chemicals. My carpet looks amazing!

Very minor petty theft of a $1 white plastic coat hanger from garage - - - found at the exit of alley. I wouldn't worry about it. I would still use Zerorez because the service and the results were worth it to me. I ruined some old automobile apolstery by trying to wet-vac with detergent - - - the new automobile apolstery Zerorez cleaned for me without soap residue. (I shouldn't have gone into the house during parts of the visit. I would not want anyone fired over this.)

I like the pricing, the service reps, the quick drying time, and the promptness of scheduling.

Y'all showed up when expected and called to let me know you were in the way
Once you arrived you were knowledgable, professional and really cared about the service you were providing!!
You completed and did a great job cleaning my carpets.

Solid work, friendly technician