Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 11, 2013 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly service man. and the smell was wonderful!

Report a concern   July 10, 2013 — Rated 10 out of 10 by B.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service!

Report a concern   July 10, 2013 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jared & Chris got out stains that I had been trying to remove for months. He explained everything that needed to be done before he started the work. Very nice young men.

Report a concern   July 10, 2013 — Rated 9 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The low residue cleaner appeared to do a great job of cleaning the carpets. The men who did the cleaning were competent, efficient and friendly.

Report a concern   July 10, 2013 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very knowledgeable and courteous employees. I have tried several well-known carpet cleaning companies, but they don't hold a candle to the "Zerorez clean". I won't use anyone but Zerorez for future carpet cleaning.

Report a concern   July 10, 2013 — Rated 9 out of 10 by Celeste Fraga Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man who came to our home worked very hard, was professional and considerate of our time. He was also helpful in educating us on products to use and not to use in areas leading into our carpeted areas.

Report a concern   July 10, 2013 — Rated 10 out of 10 by Don Nance Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks sooo clean. With a three year old spilling
chocolate milk everywhere, I was concerned none of the stains
would come out. They did.
We had a very ugly stain in out bathroom from a leak and it
cleaned as well. Thank you.

Report a concern   July 10, 2013 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean carpet

Report a concern   July 10, 2013 — Rated 9 out of 10 by J.F.A.S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jared was a true professional

Report a concern   July 10, 2013 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Through job!

Report a concern   July 10, 2013 — Rated 0 out of 10 by T.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

this was my first time to use zero rez. i had a very large master bedroom, one guest room and a large closet cleaned. in the closet, i had removed all of the clothes on the bottom rack as well as most other items on the floor. i forgot to remove a plastic clothes basket and a stack of 12pks of sodas. when they cleaned the closet carpet they cleaned around the basket and sodas. those items were sitting by the door to the tiled laundry room. they could have asked me to move the items or moved them for me. it would have taken less than 60 seconds. instead they cleaned around them. unacceptable.

Report a concern   July 10, 2013 — Rated 10 out of 10 by Ava Myers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joshua was amazing. He did a great job on the carpet. While discussing other types of cleaning done by Zerorez, he mentioned that he can clean marble. He suggested that he try cleaning a spot on my marble table to see if your process worked. He worked on my table and then said, "this isn't working. Sorry!" Super honest!

Report a concern   July 10, 2013 — Rated 1 out of 10 by E.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Overpriced was not told gas service charge same cleaning that other people do for 70.00

Report a concern   July 10, 2013 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We're very fast and were thorough

Report a concern   July 10, 2013 — Rated 10 out of 10 by Karen Lomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job with the bad stains were courteous and fast

Report a concern   July 10, 2013 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All Good I will know more in a few days once it has dried but all good so far

Report a concern   July 10, 2013 — Rated 9 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   July 10, 2013 — Rated 10 out of 10 by V.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets are very clean and fresh smelling. I definitely will recommend Zerorez!
Thank you

Report a concern   July 10, 2013 — Rated 9 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Only used one service; carpet cleaning. First attempt, I was not happy with results. Your emergency or compliant tech Thomas did a very nice follow up job. He was very informative about the carpet. Offered a few tips about carpet care.

Report a concern   July 10, 2013 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that no chemicals are used. Staff was very friendly

Report a concern   July 10, 2013 — Rated 10 out of 10 by Ralene W. Admi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice pwoplw, timely service

Report a concern   July 10, 2013 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication skills. Very professional.

Report a concern   July 10, 2013 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was prompt (actually early) professional and efficient. The technicians were polite, respectful and dressed appropriately -- not looking like a couple of slobs like some other companies I have used in the past.

Report a concern   July 10, 2013 — Rated 10 out of 10 by Juanita Morgan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Well if the work is as good as the service its got to be good.

Report a concern   July 10, 2013 — Rated 10 out of 10 by Shirley Jennings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job on cleaning. The radio announcement led me to believe that the price of pre-treating was included but when they got there they offered that for $30 per room. I passed on the "upgrade" and it was fine without it. I just do not like extra charges or surprises.

Report a concern   July 10, 2013 — Rated 9 out of 10 by Adam Pape Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really appreciate the customer service Zerorez offers. They went out of their way to make sure I was happy with their services.

Report a concern   July 10, 2013 — Rated 7 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Provide the service requested instead if trying to sell more services than needed.

Report a concern   July 10, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've had carpet cleaning done before by other companies and zerorez left it cleaner than anyone ever has. I also really like that no chemicals were used.

Report a concern   July 10, 2013 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Process was quick, I was able to easily reschedule my appointment when a conflict came up, my carpet looks outstanding after not having been cleaned for a year.

Report a concern   July 10, 2013 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service, my carpets looked fantastic when your guys were done.


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