What our clients think of us!

very methodical, professional service. I like clean cut looking and uniformed service people. my service man was very professional and personable.

The whole experience was painful. I regret not asking your technicians to leave my house immediately, upon negotiating the cost of cleaning two rooms and not keeping the original quote “special for three rooms” $99.00 plus tax . No respect for personal space, very intrusive and down talking your company on your hiring skills. The lead technician was just bashing the one in training. Not professional at all. Openly asking that a tip would be appreciated, and to make sure that we give a good review, since he knew where I lived in a joking matter. Most disappointed in the lead technician the other young man was in training and embarrassed to be called stupid while he did the work. My Experience was very uncomfortable. You where recommended by someone that had a much better experience that I did. Regrettably I am not able to recommend your services. Thank you for your time.

One stain didn't come out.

I appreciated the call before you got to the house and the service man was friendly and honest. The job was excellent and the carpet looks great.

Haven't seen final results yet so unable to comment more.

Zerorez does an amazingly good job of cleaning my carpets, I use your service exclusively. Your cleaning technicians always arrive on time, and are polite and professional. My only negative experience with your service is the SURPRISE bill I end up with.
The first cleaning what I estimated my cleaning to be (from the advertising) and the end bill was about 3 x the cost I had budgeted for. Granted this last visit I added an extra service for pet stain/removal and it is always my option to add these items.
I simply wish your pricing was more transparent given the exceptional cleaning and service it's a shame to feel like I get the bait and switch when it comes to pricing.

Sincerely,
Name removed

You did what you said you would do. I like that you use water, no soap residue and environmentally friendly. Carpet looks good.

They are odor free and environmentally safe. Also the young man that came to clean my carpets was extremely professional and courtesous.

I know your marketing works for you or you would change. It's close to deception when your ads do not include the $10 "fuel" charge, customers don't like it, just include it in the price if it's a cost of doing business. The techs work too hard to up-sell more services. It's like "we'll clean your carpet, but if you want a really good job you should add .....". Just do a good job anyway with more transparency from the beginning about what will happen, what is available, what it costs. Don't be the used car dealer of carpet cleaners. There are too many company policies that change the advertised price once the techs are there. It's uncomfortable and unnecessary. "Do unto others as you would have them do unto you"

quick dry time, no chemicals, super clean carpets

We have had our carpets cleaned one other time since we moved in and they seem to be cleaner this time. He found shampoo in the carpets, which should not have been there.

great results, helpful staff

The technicians who came to our home were very professional and worked very hard cleaning our carpets. It was obvious that their goal was to deliver excellent service and in today's time that is hard to find. We were so impressed with the outcome of our carpet cleaning experience that we will definitely use Zerorez again and will recommend them to our friends and family. Cesar Sierra did a great job and I hope that when we have our carpets cleaned again that he will be the one who shows up. Thank you.

The use of water without soaps or chemicals.

no chemicals - Joe was very polite - on time and efficient. Explained the entire process, addressed all my concerns. Carpets look great! Thank you.

Carpets very clean

It's so clean!

They treat you right!

Products removed spots and pet stains very well. Carpet looks almost new again.

Fair price. It would be nice if the vacuuming was included and drop the ridiculous fuel charge.

Thomas was very thorough and made sure the job was complete!

First time user of Zerorez and very happy so far. Seems to be a good thorough cleaning.

Keith was very friendly and paid extra attention to troubled areas ensuring every effort was made to remove dirt.
Then he checked with me to make sure it met my satisfaction.

The carpet in the high traffic areas look like they did before the cleaning. And I had to go behind the cleaning & get some spots out of the carpet with carpet cleaner. They came up easily with the cleaner. I have been using another company for several years & have been pleased with them. I tried Zerorez because the idea of green technology was appealing but the process is just not effective or was not in my case. Your technician was very pleasant & professional & I don't think it was anything he did or didn't do. I am not sure anything can be done. If Zerorez could have cleaned the carpet it would have been done the first time. I will be calling the company I have always used to come in & take care of it.

The carpet dried fast and without matting

They work!

First, when I called to make the appointment I specifically asked if you do carpet repair because I needed loose carpet to be tightened up, and pointed out that I wanted it done at the same time. In fact, that was the main thing we needed to have done, more so than cleaning. We moved heavy furniture out of that room so it could be done. However, when the technician arrived he knew nothing about it, didn't have the tools, He gave an estimate, but had no idea when anyone would be able to come back and do it. Secondly, although I was originally given an 8-10 am time frame, I got a robo-call appointment reminder that said they would be here between 8-8:30. By 9:20 when they had not arrived, I called and was told that we were the first appointment and that the technician had left Dallas at 8:30 (we live in Arlington)- so how in the world were they supposed to be here between 8-8:30 if they don't even leave a city at least 30 minutes away until 8:30? They finally arrived at about 9:30. Given that my husband and I were coordinating time off of work, this was very, very irritating. Third, supposedly your system supposed to be less saturating than traditional water extraction methods, yet when I arrived home at 6:00 pm, the floors were still very wet.

Schedule the appointment as the customer requests.

What I like is the young man that worked so hard on my carpet.He was excellent! The carpet looks great too. The last man that you guys sent out was terrible. This guy more than made up for it. What a hard worker!

Carpet was cleaned to perfection and cleaners were very nice.

Nontoxic cleaned well staff responsive to requests