- Phone: (214) 372-5326
- Visit Website
based on 85309 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your guy was very professional and knowledgeable. He did a great job and I am very happy with the result.
Employee was very kind and informative and honest.
The team was very professional & friendly and did a great job...
He was very friendly and professional. He answered all our questions.
Great
Carpets don't look very clean and paid a LOT of extra money for pet wash. Very expensive. I do not think I will use the service again.
Making appointments are difficult unlike other carpet cleaning companies. You are first given a six hour time frame saying you will given a 2 hr time frame 24 hrs before your appointed date. I got a phone call saying my time would be between 2:30pm-4:30pm and to press #1 to confirm. I did. Later the day I got another appointed time between 4:30pm-6:30pm. When I called to see why the difference I was told I didn't confirm the 2:30pm time and was offered no apology when I explained that I had. I later called to make sure the technician was coming at the new appointed time. The girl answering the phone wasn't sure and said she would call back to let me know. No one ever called back. I was supposed to get a 30 mins call prior to the technician arriving. I didn't. The carpet cleaner asked too many questions; like, how often do I vacuum, how old is my vacuum cleaner, have I used zerorez before and how many times. He even asked to see my vacuum cleaner. The questions wouldn't have been too bad if he hadn't made me feel as if I was lying when I unwillingly answered. I asked him to move a recliner and clean underneath. Said he couldn't cause the metal would rust. I lifted up the chair to show there was no metal on the legs, in fact they were plastic. He said he didn't want to get the wooden part of the legs wet. Even though your other technicians have complied with my request I didn't want to argue with this one, so I let it go. The technician was so intent on getting the carpets clean that he soaked my carpets to the point that it literally took two days to dry. Over achiever I guess.
My carpets look, feel and smell great after cleaning. Charles came today, and he did an excellent job!
The men that came to our home were very professional and courteous. Our carpets look great!
The service men. I would have liked some type of fragrance. Its clean but doesnt smell like it.
I like the empowered water concept. The technicians that came to do the job were very good. One was in a kind of training process and the main guy who's name I can't remember was very helpful. I hope that you can get his name from our invoice sheet. He was explaining every thing that he was doing. He would ask me if I wanted to come and see what was happening to the stains and again explain the process to me. It was a very pleasant experience for having to have your carpet cleaned. I did not feel as if I was getting a rush job or poor quality service. Very pleased.
Professional uniformed staff. No chemicals with great results
Very friendly staff. Did a great job
I was pleased with the knowledge that Randy Phillips shared with my about my carpet and how well he repaired my bad spots. The cleaning job was excellent.
The advertising was accurate and not "hype".
I have already recommended Zerorez to friends.
Daniel was incredible. There were other workmen in the condo at the same time, and he and his helper Sam were great even when they had to "work around" the other people.
Easily, workable schedueling. Great education and customer service as well as performance from the service technician. Also great cleaning result.
Cleaniness, freshness and fast drying time. I also liked Luke and I want him everytime
I use you. He deserves a big fat raise. He is very through and fast. Has great
custermer service manners.
Customer service was great. Once the carpets dried they didnt look as clean :(
Safe for family and the environment. Quick drying
No chemicals
Awesome customer service and the finished product is outstanding!
Good Work-but never got my receipt!
We were pleased with the technician, his knowledge, and his willingness to share the process so that we would understand what he was doing. Jeremy was very friendly and concerned that we be pleased with what he was doing. We have already told our frineds about the job well-done and will not hesitate to call your company again.
Green and leave no residue.
The effort and professionalism by technician Randy Jones made all the difference this time, because we saw portions of the cleaning process that were not performed on our previous service, and this time the carpet actually looks, feels, and smells new. Mr. Jones did more work than the two techs who came last time. Please thank him for us accordingly.
We called because of the $89 three room special advertised on 94.9 the Christian radio station. I was told when the technician arrived he would give me a quote for adding an additional bedroom and hall. The first quote was way too high. After my husband and I decided we would not have the carpet cleaned at all but would do it ourselves, the technician came down on the price and gave us a quote we felt would be fair. Our house is very small, only 1401 square feet, so all of our rooms are small. I also asked the technician if he would move the two rocking recliners if my husband helped him. When he was cleaning and reached the chairs, he stopped and asked my husband was he going to move them. My husband is 80 years old, and had to move them completely by himself because I had left for an appointment and the man cleaning our house did not assist him in any way while he struggled with the two recliners. He didn't pretreat any spots. Did not attempt to clean the carpets inside the walk-in closet or any of the other smaller closets, and took less than an hour to complete the entire house. After spending $133.40, our house does not look any better than it did before we had it cleaned. Next time, we will go to Walmart, rent the machine, purchase the cleaning solution, and do it ourselves, and get it done right, plus save ourselves a lot of money.
No chemicals
That there are no harmful chemicals and the results are amazing!
Joseph was prompt, professional, and the carpets look great. Fair price for a excellent solution.
The technician was very friendly and professional. He did a very thorough job cleaning each room even though it was late in the evening. I love how the carpet feels now that it has been cleaned by zerorez, even the high traffic areas look and feel new.