What our clients think of us!

Technicians were very knowledgeable. Carpets were cleaned very well, no residue.

Your prompt, you don't use harsh chemicals, carpets feel clean not sticky when
done, service people are excellent.

You keep your committments on arrival time, explain the services required, have courteous technicians, respect the owners property and keep the customer informed on progress.

Zerorez was professional and quick

Completely cleaned my carpets. I saw the soap residue being removed via the clear observation tube inline with the vaccum hose.

The thoroughness and knowledge of the technicians.

Technicians are friendly and efficient. Cleaning is "green" and non-toxic.

Carpet cleanliness and stain removal

Fast service, great technicians. Straight forward prices. Good job

My carpets were so clean and fresh smelling after y'all left. The gentleman that came in was so polite and professional as well.

The amount I ended up paying was nowhere near what I was quoted on the phone. Also the person making the appointment did not alert me to any additional charges for pet stains, etc. I would also like a receipt showing I paid for the work that was done since I never received anything from the technician that performed the work. This is not professional.
On a positive note, the carpets look great after they were cleaned but as a real estate agent I would not put my credibility on the line, recommending your Company because of the lack of information upfront.

Your service representatives were extremely professional and courteous.

However, I have not heard back from anyone at Zerorez regarding the gift certificate from the jewelry store that was part of the promotion I was involved with.

Received quote over the phone with discounts promotionals , but when techs arrived they were late. And, quoted me something totally different. Said that I would recieve an invoice by email. Received email , but could not open attachment. So, do not know exactly what I was paying for, but my check was cashed .

Mentioned advertisement heard from radio station , and did not receive any of those promotionals

If the technician does his job properly, your system is excellant. sadly to say on this job he did not. late in the day, I guess he was tired and wanted the day to be over and go home. this will not stop me from recommending your service to others but now I'm torn on what to do about this mess. The carpet still looks bad so we have bought rugs to put over the carpet,which is an added expense. He didn't use the corner protectors and now we have waynescoating that is in need of repair. Overall...a really bad job.

Some pretty basic stains in the carpet were not removed, such as an area with a bit heavier basic traffic dirt and a coffee stain. I expected stains which I've been able to get better results on with my consumer rug cleaner to be easily removed by the Zerorez process.

Called me 20 minutes before arrival.

Did not feel comfortable with technician that came out, felt as if he was too busy up selling services & carpets would not come out clean unless we paid for additional services. Said basic service we paid for of $99 they normally go over carpet once or twice.

Service

High quality service and environmentally safe products

The quality of the cleaning was superb and the professionalism of the technician very apparent. I was surprised at two things. Your technicians don't wear protective covers over their shoes? No offer or attempt was made to move sofa, chair or end tables and clean under them. The areas between the sofa, chair and end tables needed attention. Also, a dinning room table (oak) was cleaned around but spacers were not placed under the legs to protect from moisture. I noticed this after the technician had left or I would have asked for them.

The fact of no residue left. Note: some of the areas have started coming back and will require furthre treatment.

The customer service itself was amazing.

I had an appointment scheduled between 1:30-3:30 and never heard anything until I called at 4 and was told the tech would be there soon. Called again at 5 and was told he was on his way and he was right by our house when I called. I was never told he was running late or called when he was on his way. I wasted half of a day off waiting and was never told he was running late. Very disappointed in the lack of customer service when I called to try to find out how much longer I was going to have to wait.

Job done quickly and efficiently. Ken did a great job.

The carpets were cleaned without the resurfacing of stains. The technicians were couterous and professional. The completed a pre and post cleaning walk through--looking for problem areas and showing us the results.

They really got everything cleaner than in the past with other companies.

Great job!!!

Quality of the carpet cleaning and the friendly and knowledgable technicians.

I still have a spot that was not gotten out. I don't think it was noticed, so it did not receive any special treatment. I would like someone to come and address that one spot. Thank you. First name removed - Phone number removed.

The product worked and the technician was very knowledgeable. I learned a lot from our interaction. After a few days, I vacuumed my carpet and the fresh scent from the original cleaning came back. Will have to schedule an appointment to clean even more rooms in the home!