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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly. Kenny was very informative as to what cleaners would be best for the tile to add any residue but to keep it clean. They both were courteous and had good southern manners.
Quality
Arrive when scheduled & very accomadating.
Your customer service both on the phone when the appt. was made and the service rep that did our cleaning was top notch! We really appreciate your work, and rate it above a 10!!!
We have been very satisfied every time we used them. They are always prompt and very friendly yet are very business-like.
My carpets always look great after they've been cleaned by Zerorez
Ron was very pleasant and did such a good job!
I never expected the traffic area in the master to be white again but it is!
I've already recommended your company to all my friends.
Zerorez people are so nice and polite and can do very good job. I always recommend zerorez to my family members and friends.
Ron was my technician and he was excellent.
You established EXCELLENCE in the hard jobs. Anyone can clean carpets but you all displayed above average ability and diligence in the way you cleaned the carpeting in the garage with all of the motor oil and transmission fluid spotting the carpet. It is clean enough to eat off of. I will continue to use your services and recommend you to others.
--- S. Reed Ashwill
service is excellent.
My carpets were cleaned very well, even the difficult places. The ones who cleaned my carpets worked efficiently and were very courteous.
I will be calling for your service again when need arises. Thank you.
Ernest did a fine job. your technology is good. your technician is excellent in style, thoroughness and dedication.
1) The guys that took care of the carpets were wonderful. They were clean, tidy, friendly, and explained everything to us.
2) As with something one hasn't tried before, I was a bit doubtful that your company could live up to the advertisement I heard on the radio; I should not have worried at all because ZeroRez not only lived up to the ads, but went far and away above my expectations.
3) The rates are very reasonable. A little below what I usually pay for carpet cleaning, but I certainly don't get the same value with the other companies.
4) Considering the overall experience with ZeroRez, I will not ever use another carpet cleaning company!
like the attitude of the service guys, and the way it brings my 20 year old carpet back to life.
Fast. No smells. And it works !
I like that there was not a strong smell with the cleaning!
Love how quickly the carpets were cleaned, but the best part was no chemical smell!
I like that fact that the products are green and they stand behind their work.
I was given a time window of 130-400. at 340 I get a call it will be 40 minutes for the tech. There was a truck breakdown many hours before but instead of informing me of a new time window-- nothing was done. So there I sat at my home waiting for Zerorez who showed me no respect for my time or myself.. The csr supervisor weas rude and not caring. I was given a $35.00 credit ultimately ( by Ellen ) only after a long discussion that maybe the tech would show up on time eventhough it was 3.58 and they knew he would not get there on time. When the tech showed up -- he had to call in and that wasted another 30 minutes to resolve the situation.
Some small furniture and planters were not moved; carpet was cleaned around them. Also, had pet odor remover put down and it didn't eliminate the smell.
Super clean, quickly dry and no crunchy carpet
The technician was very nice and the work was done quite well.
Very efficient and friendly service and they explained everything to me. Darwin was great and I will request him and the young man that worked with him again. They went above and beyond. My rug and carpet look wonderful and they left everything clean--no mess, etc.
My carpet was so dirty that I was not expecting the cleaning that I actually received. Tim and AJ were great
Cleans well. Good service techs.
The technician Jamal was amazing. He explained everything to me. He did a great job.
The products took a lot of dirt out I didn't think was possible. The techs were very friendly and knowledgeable. Very good service. Would use again and recommend to others.
I am a realtor and have referred many of my sellers to you. I like the fact that you can not only clean carpet and tile, but can do carpet repairs as well. Good job!
The customer service that both Randy and Nick provided when they arrived was outstanding. Even though they did not make the 4:00 to 6:00 pm window, and were late (about 7:30 pm) they both went above and beyond to satisfy their customer. Their professionalism was beyond compare and I would highly recommend these two employees and Zerorez as a company to all my friends, family and my approximately 2000 twitter followers.