- Phone: (214) 372-5326
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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great product and friendly service!!
Early for appt., great job
Excellent results and very professional service.
My floors dried very fast and most of the spots came out.
James was very informative about the products and what they did. The service was very friendly and quick.
Excellent Customer Service from cleaning team, products without harsh chemicals
Took too long. Brown spots in 4 rooms. Taking too long to return to correct. Assistant on his personal phone frequently. My carpet and tile were very wet when they left. I had to get on my hands and knees and dry the tile. At this time I do not plan to use you again.
James was great!He even showed me how he could get the dirt off the wax on my bathroom floors! He was nice, informative, polite, efficient and my floors look amazing! Thank you James!!
We have had a few different companies clean our practice but, you guys have done the best job by far. I was shocked you were able to remove all the stains! The carpets look great and smell so clean and fresh! Great Job, will definitely use your services again. Thank You!
inform client of addn costs ahead for fuel and other services
Results
Randy Jones arrived on time and phoned ahead that morning. The cleaning was very through and much dryer than other carpet cleaning we have had done in the past.
The job was quick and good. No complaints! Nice to have clean carpets again.
The technician was prompt and courteous and did a great job. He got a lot of old soap out of my carpets and he recommended a protectant that I didn't know about. I'm very happy with the service and will definitely call Zerorez for all my future carpet cleaning needs.
Professional service and good products.
The technicians were very friendly and helpful
Everything about our experience was great. My carpets look wonderful and the technician was the best. He was very courteous, explained everything to us and did a wonderful job.
After using Zerorez, we won't use any other carpet cleaning service again.
Courteous, professional, informative technicians
You advertise that it is suppose to dry quickly. This did not happen. We had several guest complaints for a musty smell in the theaters. We were told it was because there was a lot of soap in the carpet, that's fine but fix it don't just leave the job 1/2 way finished. We were testing Zero Rez as to maybe switch all of our DFW locations, as of right now we are not satisfied with the work.
Very thorough service and very professional personnel. The tile and grout cleaning made our 20 year old kitchen look brand new.
They are great! My carpets look really good
How the carpet looks so good after you clean it and there are no chemicals in it. It does not get dirty right away. How fast your people work and they make sure that you are happy. They redid an area that I thought needed alittle more attention and I appreciated that.
Friendly technicians and our carpets always look great
I was out in the unhappy position if being embarrassed. I understand that most companies make their commissions or additional services but this technician did not give up. He kept on offering different additional services at additional fees. All if which I couldn't afford. Hence the embarrassment.
I can already see the high traffic areas. I expected them to be cleaner than they are
My biggest problem was whilst trying to sell me carpet pad cleaning he dumped about a gallon of water on the carpet, attached a special head and extracted, what he said was all the water. Well it's now 10pm the day after cleaning and that spot is the only spot still wet.
Overall I'm not especially wowed by the results.
The associate making the reservation and the associate who cleaned my carpet were friendly and helpful. I want Straton to do my cleaning again.
When I called I had to wait on hold
I feel that your company is honest, reliable, professional,and very efficient. I had only one room cleaned at this time, but my whole house smells fresh every time I come in the door.
Your representatives do a great job and are very knowledgable. My representative yesterday was outstanding!
The carpet looked great.
No soap is used therefore no residue is left behind. Your service people are professional and very knowledgable about the product.