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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great technicians. Service without chemicals.
Randy was extremely efficient, thorough, and pleasant. He did a great job!!!
Friendly, knowledgeable technicians and carpet is pretty dry when they leave.
Upfront pricing information and friendly staff.
Capet felt clean
The impowered water. The no residue is true, leaves carpet fluffy
Some stains have already bled thru. Need a redo on those spots.
Even old carpet with pet stains looks and smells great and dries very quickly.
Do it right the first time.
Although the service men where professional and made no promises to us, we were disappointed that after spending almost $300 we were left with some pet urine stains that prior were not all that noticeable. Many homes have pets, it should not be an issue in cleaning, especially when we have always been prompt in trying to clean them ourselves thus removing most of the stains. To have a "professional" company come out and "clean" our carpets (especially at such prices) should not be an issue in leaving the stains. Otherwise, the carpets look good. We do not expect you to offer any remediation in this matter and would not accept such. However, in honesty we could not refer you to anyone else because cleaning carpets is just that...cleaning carpets (excluding those more difficult things like blood, ink, wine, etc).
Job is well done and tech was extremely cautious navigating through our house and making sure items were properly covered/protected. Fast drying times allowed for getting house back in order. Tech offered suggestions on additional services with no high pressure sales pitch.
Show up on time without having me wait for an hour beyond the time I was given. Have the common courtesy to call and say you will be late. The person who sets up the appointments says "we don't do that, we don't do that" to what I wanted, which was what I had in the past but was " not in the records." In the past I never had to pay way over $200 to clean 3 areas, including pet stains.
Regarding the cleaning, the tech did a good job and got my carpet clean.
Professional , fast and great results.
Best cleaning my carpet has ever had.
Courteous team, no chemicals.
The attention to detail, friendliness, and efficiency of your crew. Cody was professional, and went out of his way to make sure I was satisfied.
Your reservation system could use a little work.
The carpet technician was very informative and explained the process. He kept me updated when he came across trouble spots!
Our technician, James, and his helper, Jose, were clean, personable and thorough. They were pleasant men to have in our home. They were respectful of our home and explained what was going on with our carpet cleaning. We will definitely use Zerorez in the future.
Carpets look and smell really clean.
While they were spraying the solution/treatment on the spots the circuit breaker blew. The technician did not mention that this happened until questioned it then he mentioned it happens all the time. If it happens all the time why does this not get corrected by the company. My parents had there carpenter cleaned a few days later by another technician and again the breaker blew but nothing was said to them either.
What I like about your products and services 1)the promptness of the techs(AJ and Alex) arrival to residence; 2)client friendly attitude opening of door; 3) respect of our residence and property; 4) thoroughness of the procedures of carpet cleaning and reasoning why specific products are used; 5) professionalism with cleaning and responses to questions about care of carpet after cleaning; 6) exhibition of teamwork and representation of Zerorez company to the public; and 7)on the next carpet cleaning I would like to request AJ and Alex.
Excellent communication,very prompt and courteous
Anthony was very professional and did a outstanding job.
The people were really nice. House smells great!
Justin did a great job cleaning extra dirty carpet for us. However, the added tile cleaning estimate charge, although not very much, made me angry. I had inquired about tile cleaning when I called for the appointment. I was told the charge would be $1.25 per foot. I told her that was too much, I could not afford that. When Justin came, we again talked about the tile, I told him I did not want the tile cleaned. The price is too high. We have a large family room, kitchen and entry way that were all tile. Probably 500 square feet. When my receipt arrived on my computer, I noticed the tile estimate charge. There was no measurement or calculating done, no price estimate, I told Justin we did not want the tile cleaned. Why was I charged $1.25 to tell you two times that we were not interested in the tile cleaning.
Good service and a quick clean job.
Very well done
the service tech, the quality of the work, and their professionalism
No chemicals
therepresenative whoudl detail out the cost BEFORE he does the work