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based on 85310 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Didn't try to sell me something I didn't need. The service guys were very careful around my furniture and baseboards. Excellent service!
Ron was very helpful, he completely explained the whole process to me and repaired a problem with my carpet quickly; even though I had not mentioned it when I called in to make an appointment. I thought I would have to go back to the carpet installers to repair it, however, Ron did it and for a reasonable price. More than that our carpet looks amazing, completely different, I wish I would have called zerorez several years ago. Thanks so much for a great product and a terrific tech.
Everything
Did not call in advance of arrival as the Email stated. I was quoted a 3 room price of $89 but in the paper the same day the cleaners were here was a 4 room price of $99. I had to pay an extra $25 for my 4th room which was a small bathroom. The customer should be given the best price currently available. Also the advertisement on radio station WRR stated there was a special offer of a some type of complimentary gift, not the folers gift card which I had no interest in, but another option. I was not given an option. I do have an issue with your advertising techniques.
The service person was great and no chemicals.
You are able to take years off the age of our carpet.
Seth Hopkins was an outstanding tech, explaining everything he was going to do and the results were absolutely awesome. My carpets came completely clean as in like new and they were over 8 years old. We had a very large party in our home & house guests the week before. I knew I didn't want chemicals or fragrances in our carpet. I just wanted it to be really clean without damaging it or leaving it with the crunchy shampooed look. Zerorez delivered everything & more! My carpets are like brand new in look, feel and even areas that seemed too dirty from wear came clean again! In a time when disappointment in services are the expected, Zerorez came thru with fantastic results!
Affordable, efficient, great results
it was fast - and the floors look great.
The way the carpet Looks after treatment.
It was easy to get an appointment and the carpet looked great.
Success and the fact that you will come back if all spots are not taken care of. Servicemen are always wonderful!
The service technition was wonderful. He explained several things to us.
Thank you Migul
the service people were excellent and took great care of my house , putting up protective items which had not been done by the previous people. They also discussed with me the other services you offer, he even gave me an estimate so I will definitely call later
No chemical smell left after cleaning the carpets.
lower cost
The good smell and the quality of the cleaning. I'll never go back to the companies that use chemicals and soap.
Chris worked very hard on my Mother's carpets. He did such a good job, we'd like to recommend that he receive a bonus! The house looks great and the house smells fresh which is exactly what we were hoping for. Thank you so much and we will definitely call you again!
I was impressed/horrified when the rep pulled out his black light flashlight and showed me how many pet stains there were on the carpet. There really was no choice but to get the pet treatment for each room. He did not pressure me to get it but explained that the smell would be awful as the water would reactivate the wet urine smell of the stains.
I love that the products are effective and eco-friendly!
Jaime did an amazing job on our carpets. I did not believe he could get out the traffic patterns we had worn into the carpet - I am SO pleased!
excelent service and very polite
The chair and carpet are still dingy looking. The carpet now feels rough.
cleanest way to clean
I love that there was no smell after the product dried and that the stains didn't come back. Also, the tech was awesome and the company more than made up for being two hours late by offering free additions to the service.
Service was great!!! I will recommend Zerorez to my clients and friends.
Clean smell and professional Service Technician.
Very thorough job and the service tech was very knowledgeable and professional.
I like the fact that my carpet stays clean for a long time.
They did a very good job!