Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2013 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was knowledgable, prompt,and performed duties in a timely manner....

Report a concern   August 4, 2013 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff and no chemicals. nice clean carpet, which is white.

Report a concern   August 4, 2013 — Rated 8 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I like the technician who came out where very helpful and knowledgable.

Report a concern   August 4, 2013 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was such a professional and did an awesome job. The results were outstanding and I am definitely considering calling Zerorez and requesting Anthony again in 6 months. Very happy customer.

Report a concern   August 4, 2013 — Rated 5 out of 10 by C.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpets not as clean as the first time we used your service. The water was left running in the bathtub upstairs that was used by the serviceman. We were allowing the carpet in the upstairs guest room and hall time to dry overnight without walking on them so the running water was not discovered until 6:00 P.M. the following day when we went up.

Report a concern   August 4, 2013 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was very professional and did a great job!!!

Report a concern   August 4, 2013 — Rated 9 out of 10 by N.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First impressions are always a big impact and I was a little concerned when I initially made my reservation over the phone however it was all turned around when our technician arrived. We had our carpet cleaned at our home and the service provided by Stratton was exceptional. He was very courteous and attentive to our concerns and did a great job. You have earned a loyal customer :)

Report a concern   August 4, 2013 — Rated 10 out of 10 by David Woodard. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I first thought you had sent a kid to do a man's job. But, Justin King proved to be otherwise. This young man proved to be just as efficient as two grown men. He was very courteous, knowledgable ,and totally professional during the whole event. He was well trained in the use of his equipment and his product. He knew and explained how each room and stain(s) would react to his product and asked me to inspect each room as they were completed. I am very satisfied with the results and felt that Mr. King did a great job in less time than I thought possible. I will recommend your services to others.

Report a concern   August 4, 2013 — Rated 9 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very pleased with our carpet tech, Paul, and the your product was excellent. Our son lives in the Houston area and would like to make an appointment with your Houston office.

Report a concern   August 4, 2013 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the outcome

Report a concern   August 4, 2013 — Rated 9 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chris seemed very knowledgeable about the services he was providing and was happy to explain them to us. Prompt and polite as well ---

Report a concern   August 3, 2013 — Rated 9 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

still waiting for my invoice

Report a concern   August 3, 2013 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, courteous, good work.

Report a concern   August 3, 2013 — Rated 10 out of 10 by Barbara Means Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the way Jake Snow explained the way he was planning to clean my carpet. I have a dog and there was some problems with the carpet because of doggy stains which were totally eliminated. I was referred by a friend who told me Zerorez was excellent. I plan to call them in the future as I was very satisfied with the service I received.

Report a concern   August 3, 2013 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They got it clean :) Paul was great!

Report a concern   August 3, 2013 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the idea of using no harsh chemicals. The man who came to clean,Chris, was very informative and professional.

Report a concern   August 3, 2013 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Its green

Report a concern   August 3, 2013 — Rated 10 out of 10 by Eric Warner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were very careful, fast, and efficient.

Report a concern   August 3, 2013 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always do a great job! Carpets looked great.

Report a concern   August 3, 2013 — Rated 10 out of 10 by Margaret Bell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I can't believe how clean our carpet is now. We had construction in our house after a leak, and the carpet took a real beating. It looks great now!

Report a concern   August 3, 2013 — Rated 10 out of 10 by Nicole Miller. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service; easy to understand the treatment process

Report a concern   August 3, 2013 — Rated 10 out of 10 by Susan Graeber Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice helpful workers

Report a concern   August 3, 2013 — Rated 6 out of 10 by S.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There is very little (very little) exposed floor space in the master bedroom, so I was disappointed to see that the guys didn't do the floor in the small walk in closet. Also, in the baby's room, there is a long patch of carpet between the crib and the wall, easily accessible by simply scooting a light glider forward 6 inches. They just left that uncleaned as well. I certainly didn't expect them to move the crib, etc, but there were some areas that could easily have been cleaned, and likely would have been, had this been their home. So that's where I was disappointed. I feel like it was the end of the day and they were just fine with cutting a few corners. They were very pleasant and seemed like overall good employees, so I'm a bit puzzled.

Report a concern   August 3, 2013 — Rated 10 out of 10 by H.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JB did a fabulous job on getting the stains out of the carpet.

Report a concern   August 3, 2013 — Rated 5 out of 10 by V.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had placed an order and was told it would be delivered on Saturday August 3 between 10-2.

Waited until 2:30 for the delivery. Guess what wasn't even on the schedule t be delivered today. Rep thought I already had the product ordered. If I did I sure wouldn't be calling.

Wasted my Saturday Waiting.

Not a Happy Customer at the moment

Report a concern   August 3, 2013 — Rated 9 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

price

Report a concern   August 3, 2013 — Rated 8 out of 10 by V.V. Zerorez Dallas/Ft. Worth
What could we do to improve?

Leave less residual moisture - you ARE Zero Rez, after all.

Report a concern   August 3, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job - removed stains and made the carpets look like new! Both of the workers worked hard and were polite, efficient.

Report a concern   August 3, 2013 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Again, Zerorez has cleaned another condo of mine and once again, they did a superb job. Not only are they courteous but they are strictly professional in every way. The men couldnt have performed done their job better.!!! My carpet is spotless and odor free. I am a happy customer.

Report a concern   August 3, 2013 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Men were very polite and explained everything and left everything neat


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