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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What I like is your personal; James and Joe. They were professional, thorough, and kind. They worked well together and kept the process moving smoothly. They also interacted well with my family, there are lots of children here.
What I love is how my carpet looks! Having white grout again is definitely a pleasure. My friend is already talking about calling your company.
Sincerely,
First name removed R. Last name removed
Technicians were friendly courteous and took their time to do a extremely excellant job. Joshua did his best to make sure the pet urine was completely removed form the carpet. I appreciate their efforts.
dont use soaps - on time - very professional
It left my carpet very soft and brighter. It is a long shag and had matted down. I did have quite a few pet stains. I was surprized at the cost of cleaning the pet stains. But, I do think the result is worth it.
The guys were very professional and informative.
Keith was very professional as well as funny with a sense of good humor.
Very prompt and professional personnel . Outstanding results
Quick , efficient and do a good job.
Stains not removed.. Re: Paint Could have brought to my attention before they rolled up equipt.
Could have been more punctual..
The sales men were very friendly and polite. Our entire situation has been very frustrating. We hired a pet sitter while on vacation and they completely neglected our dogs so they used our playroom as a bathroom. We hired Zerorez and while it was wet, it smelled good like the cleaner that was used but, once the carpet dried, it smelled JUST AS BAD as before! The rep said it would be better, just not the best it could be. We did the 1st line pet treatment for $60/room, not the deeper one since that was OUTRAGEOUSLY priced at $75 for 2 square feet!!! It would be as expensive as replacing the carpet! So, we feel that we wasted money and still need to get another carpet cleaner in here that will get the odor out that is reasonably priced. Not a nice way to come home from a vacation.
Justin was GREAT !! A GOOD salesman. He did everything he said he would and then some.
He and Clay make a great team .
I`ve already recommended him and ZEROREZ to 3 people !!
The Mayor
The product and the service have been first rate each time I have used Zerorez!
No Residue!
you said you would be here between 10-2 and I had to call at 2:30 to find out where you were and you had to reschedule for the next day and then 1 hour later the guy called and came to get the rug. He did not know I had rescheduled and was unaware of the delay other than to apologize that he was delayed. nice and competent when he got here but you guys had your schedules really mixed up.
Promising delivery of rugs for an event & not done(picked up on 6/28 & returned 7/17), told by three different people that rugs were outsourced for cleaning, then told no that Zerorez does them, no response from JB after leaving messages, rugs returned but not tagged properly as they had to go find my rug at warehouse, then got a call from Edwin 6/27 telling me my rug was ready!!!! Was not my rug & I never called back. However one of my rugs that was returned had some damage from it where they hung it to dry. I took to Oriental Rug Cleaning myself as it was quicker and I didn't have to get the run around. Customer service & follow up incredibly bad. Lots of confusion, lack of customer service, definitely lacking in training.
Very professional and my carpet look so clean.
I have used your services before and I have always been pleased. But this time was "over the top" and "better than ever" - the two guys you sent to my house were absolutely fabulous - they did an EXCELLENT job - I will request them for my next cleaning for sure!
I like the fact that the carpet doesn't seem to get dirty as fast afterwards as it does with other carpet cleaners. Cesar did a good job and it only took 30 minutes. It also dried fast this time.
Sincerely,
Susan Head
on time fast great job cleanings last for ever
We were promised a service that would not take away the color from the rugs, well that's not true and as far as my telling my friends and family about your service I can't do that because I don't want anyone else to be taken advantage of as I was because I heard about you from a friend and that friend will be hearing from me. I've got to tell them how I feel about what has happened to me.
That they are all-natural and safe for our little one to roam around on
Not a good experience. The only person who saved the mediocre transaction was Richie, your technician who did a fabulous job. I had problems getting a receipt and problems woth scheduling, etc. You had your chance and muffed it.
RM
No chemicles in the product. Technicians are friendly and professional.
Price, quality, and time requirements and little chemicals
I love everything about your service
No chemicals
the knowledge and time the technician told to explain the cleaning process to me
My carpets look brand new. The technician was wonderful.
Floors are extremely clean & technician was very professional & helpful
My carpets look great!