- Phone: (214) 372-5326
- Visit Website
based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Being a recent cancer survivor I thought cleaning with water made sense, but I do not see a difference in my carpets.
I had my carpet and sofa cleaned. James did an excellent job and was very prompt and polite. After four days the carpet still looks great in my high traffic office. No stains have come back.
The only complaint I have is the price. I hear a lot of your commercials on radio about specials. They did not apply to me, I guess.
How about one of those free coupons to that Brazilian steak house ?
Thank you
The like new results
No rez. Absolutely clean carpet. Call 3 days ahead. Call day of appt. Anthony was awesome. Nice guy, nice customer service demeanor. A great face for your business. Price was right, too. I have already recommended you in writing to another associate.
Non toxic, not much odor, great service.
The guys were professional and the carpets look great
I had my tile cleaned and sealed and the technician tracked a white residue all over my hardwood floors in my house. The same residue was left on the kitchen time which has now been tracked through the rest of the house. I wish he would have cleaned that residue off he tile or at least told me I needed to. After paying over $300 to have my carpets and time cleaned, in a small house I might add, I'm having to go back over his work and clean my house!
The men who came out were very prompt and very professional. The carpet looks great. First name removed is very pleased and will recommend ZEROREZ to his friends.
I am First name removed's mother so I would rather not have his name used.
Thanks.
Earnest was very professional, got up all the stains. We were very happy with the results and will use zero-res the next time we have our carpet cleaned
He did a great job, carpets look great! On time, polite, professional!
Carpets look great! Very good service!
Customer service. Very easy to work with.
Be honest with your pricing and advertising.
I was surprised to find a hidden "fuel charge" on my bill. Yes, the technicians mentioned it when they arrived. However, I spoke with your phone agents no fewer than three times to obtain accurate pricing information. At no time did any of your agents disclose the fuel charge. I perceive this as deliberately deceitful.
Also, your radio ads profess that your cleaning lifts and re-twists the carpet fibers. When I asked the technician to explain how his "wand" could do such a thing, he replied that the 'lift-twist' treatment was just for some carpets and did not apply to my carpet. Your radio ad should explain this clearly stating that your process is limited to select carpets. Again, I perceive this as deliberately deceitful.
Finally, your technician stated that if I did not score every question on this survey as "10" your company docked the technician's pay. that is very disappointing since the comments for this question have no relationship to the quality or friendliness of the technician.
I was very impressed with Ken and Juan. They did a great job and let me know exactly what to expect. My carpet looks great and I was especially thrilled about the short drying time. I usually have to wait overnight for the carpet to dry, but no more! I will be using Zerorez again in the future! Oh, the price was great, too!
I was extremely impressed with the tech's knowledge and level of professionalism he displayed.
Service was great. Every part of the process was explained to me. Problems with the condition of my carpet that needed to be taken care of were addressed, and no pressure was put on me to add the services. I had an amount in mind that I didn't want to go above and the techinician worked with me to get the needed treatments done and not go over that amount. Carpet looks wonderful, and I will definitely recommend and use Zerorez again.
When I have had other companies do carpet cleaning in the past, the couple of guys moved my couch/chair/table and cleaned under them and then put them back with foam blocks beneath. I only got the center of the room done, instead. Also, I had to kill about 30 mosquitos in the house because the door was not held closed around the hose. I would like to see Zerorez find a way of keeping the bugs out while they are working inside with the hose in the door. I am still finding more mosquitos inside from that day. I was disappointed with the carpet stain protection option that was option. If you claim to be a healthier alternative to traditional carpet cleaning, offer a stain product that is green/healthy instead of Teflon. People who are interested in Zerorez for the health/green ideas it has, will know that Teflon is well known for offgasing potentially dangerous chemicals.
Randy Jones did an outstanding job prepping and cleaning my carpets. He was very courteous,took time to explain each step of the process of which he had great knowledge, and is an extremely personable, kind gentleman that represents Zerorez very well in his interactions with customers. My only negative experience was that some of the cleaning fluid near where the Zerorez van was parked in front of my home got onto my lawn and I have a 4' square brown patch of dead grass subsequent to contact. There is also a stripe of dead grass from the hose that was placed from the van across my front lawn to the front entry to my home that is brown / dead. Please use caution going forward to keep the solution and hoses, etc. on concrete or asphalt surfaces to avoid additional damage to landscape and lawns of Zerorez customers. I would also like to know when I will receive my $50 Gift Card / Certificate for dinner at Estilo Gaucho Brazilian restaurant in Frisco.
Thanks you, Karen Staudt - GE
The service techician did a great job. He was very thorough and polite. His name was Jeremy Denman. I was worried that he was going to be tired as it was late and I was his last job. But he did a great job. I will request him next time I call.
The quality of the product, and the technician was very knowledgeable and helpful.
Clean, clean, clean!
Your technicians were friendly, kind, and very professional. They did not rush through the process. They took out the time to explain what and why they were doing what they did. We are very impressed by Zerorez! Joe Martin and his partner ROCK!
cleaned carpet and tile and left no odor or chemeical smells.
still have some spots!
There was a bad dusty film on the tile floor after the treatment. Zerorez couldn't get another tech out for a week, unacceptable. I ended up mopping with a wet mop, then a swiffer 3 times and there is still residue of some kind. Called to schedule some one to come out and the service person was very rude. Got a manager she set up another day said they would call Saturday to set time, I never received the call. SO today I don't know if or when they will be here. ALSO, there was a rug to be cleaned that never got cleaned.
Friendly, helpful staff
Tell your customers up front that there are extra services you will be offered and the cost of those services up front that are in addition to the "$99.00" special that most likely called for. The give away gift card should not be part of any negotiation. I believe the phone salesmen had told me we had a free dinner? I forgot and it never came up during the appointment. The method appears to be really good, the carpet looked good, the techs were pleasant and respectful and did a good job, just a little too much selling for me.
it completely got rid of the urine smell in the carpets. The technician was very thorough.
Clean products - no residue
professional service
no soap products