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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, friendly
The team member Joshua was amazing. He was very personable and it was very apparent that he loved his Job and enjoyed what he does. He made the entire experience great.
We just moved into our new house and he brought the carpet new life.
My carpets have never been cleaner. Tough stains, and especially pet stains, are gone.
Jared provided the service; what an honest, caring, gracious young man. I will request him for future service calls. I really appreciate your company. What a pleasure doing business with you.
Libby
You had my order for over a month. I had to call and request drop off. When crew arrived they had both my curtains and another persons ties. They didn't even bring my rug. That I clearly stated in my phone call with the manager.
Justin is a very committed and excellent technician. He did a wonderful job cleaning and he was very professional.
good cleaning-effective
Anthony was very professional, work was done extremely fast and very pleased with the results!
No chemicals used, flexible
The products worked on coffee and tea stains.
Promptness, professionalism of your staff, great work they do, this was third time.
Would have one caution, vehicle was parked next to a shrub, the exhaust from the pump turned a large spot on the shrub very dead, shrub will survive, but might caution them to park with exhaust away from shrubs.
James was very personable and extremely careful working around furniture in place and items on the wall. He was very knowledgeable about our carpet's specific issues and was candid about the work needed to bring them back as best as would be possible. I can honestly say that our moderate grade carpet has never looked better since being installed five years ago. We will require another treatment in 3 mos. to get all the "soap" out that another cleaning company left behind and I can't wait to see how much better it will look even then. Incredibly fast drying and so soft (even with some soap still left in the fibers...as referenced above).
I shall mark my calendar for a November cleaning with pleasure!
My service tech, Paul, was so professional and courteous. He recommended a treatment to permanently remove some horrible areas after my elderly dog got sick the week before. I trusted what he said even though it cost me more than I planned to spend initially. However, I believed that had I done a minimal treatment (just cleaning vs drenching the areas), the spots would have come back and/or not be sanitized properly.
My house smells great again. Additionally, I just told my husband that the cleaning must have really worked because my old girl (dog) will now go and rest in the previously soiled areas which she avoided right after it happened (even after we cleaned it up of course...including using a vacuum unit that washes and picks up the soils, however, this time it didn't do the job.)
Love the results and already recommended your company to my 70 something mother. Thank you.
Cleaned my very dirty carpets to look like new. Great technicians Darwin and his partner. Will certainly used again
The technician explained the process and although the carpet was "cleaner", we decided not to do the house due to the amount of wear on the carpet. I will call on Zerorez in the future. I was impressed but we need to change out our carpet first.
You don't use chemicals! I strive to live an organic lifestyle which is more than just eating organic foods, it's also being conscious of environmental exposure to chemicals. I believe that I have a responsibility to provide an home environment that is free from chemicals for my family and pets.
I like that fact that no chemicals are used and the carpet drys relatively quickly. The technicians are always courteous and professional and seem willing to please.
The crew was impressive as to their knowledge of proper cleaning and then backed it up with the very impressive results. We were contacted by telephone solicitation about 6 or 8 months ago to clean our carpets. We told them " we use Zerorez, but they said they have the same equipment and a better price ", so we were quoted a very good price and regrettably they did out floors. They called the next day for feedback. I told them "the equipment is evidently worn out and the technicians did a very poor job. I will get Zerorez to come over and do the carpets properly". So I called and your crew has made our carpets look like new again. Thanks Guy & Pauline Horn
It dried fast and my carpets look 100% better.
Unbelievably clean results
I like how clean they make my rug. I would though like for the service person to make sure that the hose not leak all over my other floors and also leave his shoe prints as well.
Service was excellent / guys were very personable
James, our technician, was extremely knowledgeable and helpful. I was very impressed with his honesty and professionalism. I will definitely request him again when having my carpets cleaned!!!
An excellent job! Jared and his assistant were on time, professional, personal, informed and very helpful. Our carpets look new..an outstanding job!
fast service, dries quickly without much odor
Product works... but your front office is a mess. Growth is good but it can also turn people off. Much work is needed in this area. Your general communication is bad with the customer and not much better between operations and service.
both
Very thorough cleaning. The carpet looks almost brand new even though it was installed at least 14 years ago.
Your service was excellent. The guys did a great job.
Leaves no residue and professional friendly employess.

Zerorez was able to clean my carpet when other company could not.
Great Job.