What our clients think of us!

Thorough cleaning without the chemical residue. Friendly service, too!

I have not received on of the rugs we sent out to be cleaned back. I also was promised something a $50 credit for future service and i never felt like I was compensated for all the crap we dealt with.

Excellent service and knowledgeable technician. Great job!!

I was amazed at how well the carpets looked when the techs finished. The techs were professional and thorough.

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The technician was very friendly and worked very hard to do a very good job on our carpet..

When I called to get a basic estimate, which I understand is only an estimate, I was not told about "oversized rooms". I was qouted a price per room and thats what I budgeted for. When the tech came out the cost was more than DOUBLE the estimate when only two rooms were oversized. He said our Living room was oversized. That made no sense. I also was not told about pet treatment. When I get a basic over the phone qoute at $275 with the special, understanding that some priceing has to be done onsite, and the tech gets there and tells me it will be $650 yeah, Its doubtful I'll recommend you. I had the tech only do half the house. On that note, however, what they say about the quality was correct. I was very impressed with the quality of the cleaning. If you had been upfront when I called, and either gave me all the info, or asked the right questions, things may have gone different. Service is just as important to me as the excellent quality.

The service was thorough and clean. Very professional staff.

Great job?

There is very little odor. I can't tell I had a flood last Thursday, except a couple if dents in the padding. I am hoping that works out with time.

I would like to say that a lot of people may use Zerorez because there are not odors left over. Lots of times that is an issue with people because they are sensitive to cologne/fragrances. It would behoove your workers to respect that by not wearing any cologne/scented lotions or aftershave.

Didnt go to edge of room this time some spots were actually dry...bad job this time

The Service Technician was on time, clean, neat with his job. He was professional. This was a very good experience. I will continue to call Zerorez.

Love my clean carpets. They look and feel like brand new. Randy was a real pro, very friendly and likable. He is a great representative for your fine company.

Joesph and his helper were very nice. They did a great job!! Joesph had good imformation. Very professional and knowledgable.

Estimates up front. Great attitude. Professional. Excellent work.

The GREEN factor. No residue. And the service tech Alex. He worked with our budget. Very friendly and trustworthy.

Joshua and Ken were great! Very professional, knowledgeable and friendly
Great service!

No chemical residue and dries quickly

Good, fast svc.

My carpets were dry before I went to bed! They weren't saturated with water or chemicals for 2 days! They also treated my "puppy stains". There was no urine odor or flowery cover up perfumes like I've had in the past.

Very thorough cleaning, the person who cleaned my rugs was very pleasant and explained the process to me, and it did not take a long time to get it done. The rugs dried quickly, and I liked the fact that it was a healthy product that did not affect my COPD or my 3 cats! I have recommended your service to my daughter.

The service was awesome and the qualify of work as well.

A stain is gone! Prompt service and pleasant technician.

Everything!! Tech was very knowledgeable and courteous. Job done wel!!

Clean and no residue. Called before they came and was here on time.

Non chemical treatment. No cleaning smell. Dries fast and leaves the carpet really soft.

The cleaning looks very good. I did see a couple of stains that did not come clean, but almost
all the other stains did. I am pleased.

No chemicals--have severe allergies.
When I called to ask about the 3 room deal for $79.00 I heard on WRR the guy who answers the phone said "no, its 2 rooms". I told him it was 3 rooms on the commercial and he said it was not. I heard the commercial again on the day they were coming and it WAS 3 rooms, but for $89.00. I had only the 2 rooms done because he didn't say "on the commercial it IS 3 rooms but its $10.00 more". You would think he would know that--so he caused your company to make less money. Wonder how many times a day he does that? Due my allergies I have used zerorez before--my biggest issue is always with the guy who answers the phone--every time I have called. Last time it took me 3 tries to finally use you because of his lackadaisical attitude and not really caring if a customer gets the service or not, and tendency to argue about any specials you have going on. I asked to speak with Beu Hopkins or whatever his name is who is supposedly the owner but he told me he really wasn't the owner and I couldn't speak with him. I have not said anything in the past because I don't want this guy harassing me or worse because I did. Someone with a more customer service attitude answering your phones would increase your business. Maybe retraining would work. The service people who come out are great. I will use you again because to my knowledge there is no other company who doesn't use all the chemicals, and I have to do it that way.

good service,was not aware that i was going to be charged extra for some of the stains that where on the carpets ,the price that i agreed to pay was 148.00 i ended up paying 218.00 not good, should of been told before hand that it would cost extra,that was 70 dollars more.that's my only complaint, please explain to your techs to let the customers know that there is a extra cost,not to happy about that. Sincerly Name removed

My carpet looks great. However, it was still damp the next morning. Also, it feels strange. Somewhat sticky.