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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The workers worked hard and were eager to please. The job they did was very good.
We have not received our gift card or the offer from the Brazilian Steak House.
The technicians were very helpful and informative.
no residue left on carpets
Love the fresh clean look and the spots that are gone and never come back
The team that came to my house was very very good, completely professional! They were early to arrive, called ahead first, which was much appreciated! And once they were at the house, they were in and out pretty quick, much shorter than I expected. They had to come back out the next day to finish a room, and once again they were early and efficient. There is still a slight odor coming from one of the rooms, so I am not sure what to do about that. I may be calling back for some advice.
I'm not sure what happened. The carpets looked and smelled great when the work was completed. But, after they dried, the same stains were there, though a little faded; but, the worst part was that the odor, even after the topical treatment, was stronger than before the cleaning.
Chris and Charles were excellent. Chris was giving Charles (Charlie) information and instruction, and seems to be an excellent teacher,as they were cleaning and both were very professional.
Carpets look great and James did an excellent job showing how everything works and selling me on products I need vs ones I didn't.
Quality of worker and product
Great staff! They were excellent communicators and professional.
Good techs & excellent results
You really do care about customer satisfaction and your product works!
I like the professional attitude of the company. I really appreciated our technician. Jamie seemed very happy working for Zerorez and eager to make our carpets look like new. He was sincerely proud of himself for how clean he was able to get our carpets. His pride in his work would make me want to use Zerorez again and specifically request Jamie.
Initial contact not very friendly. To big window for arrival time
The process was very efficient and the guys were pleasant! Our carpet looks great!
No residues left behind, great price, and the man doing the job was very professional. I think his name was Paul. Thanks!
We had Zerorez out 7/10 - Invoice #: 101255 Technician: Randy Jones. We specifically told the technician that the reason for the service was to clean pet stains caused by housetraining our puppy. While the carpet looked good that day, the next day it looked worse than before he cleaned it. When I called to complain I was asked if the technician had mentioned the extra pet stain option. He had not. The customer rep was sympathetic to my needs to have a clean carpet prior to having company over on 7/14. She had another technician come out on 7/12. Invoice #: 102003 Technician: Ernest Young. Ernest was able to improve upon the stains but not get them out completely - the carpet still looks pretty bad, but that may be because it is old carpet. Ernest was able to get out some water stains that no-one else had been able to get out for the last several years. So overall I'd rate us as relatively happy with his service. I've been a customer for several years and have noticed that the service has gone downhill. Other than Ernest, the technicians have gotten worse. I don't know if it is training or just expanding too quickly. But the next time I get my carpet cleaned, I'm going to try one of the old-style cleaners to see if it is any better.
Always prompt polite and they get my carpets clean.
Carpets look great and great service. The technician was friendly and professional.
JB my technician was very knowledgeable and super friendly. He walked me through the process. He even took the time to walk me through the house after he was done and make sure I was perfectly happy. I was and will be using Zerorez again.
It seemed clean.
Your cleaning is very good and leaves no residue or smell afterwards.
Just the clean smell and that is wonderful!
Left no mess, just clean furniture
Professional great cleaning. Chris did a great job
Very professional and courteous.
Fast, efficient,excellent work.
Professional staff. Arrived on time. Explained the process very well and many times asked if I had any questions.
I was so happy with the guy (I believe his name was Tom) that you sent out to clean up the wood floors. He did a fabulous job and gave me some helpful tips.
The supervisor came out after the cleaning, becasue spots appeared that were previously not there. He did a great job explaining what had happened, and took care of it.
yes