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based on 85309 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Look up my complaint. I have videotape of your employees half cleaning my floors- playing with cell phones, talking, skipping obvious spots, etc. You didn't finish the job. You didn't show up. You didn't return our calls to voice our concerns. A manager never called us back. You then sent the same person who screwed up the job to come correct it. He tried to conceal his errors by telling lies. I finally had to call and demand to talk to someone ASAP and got Kelly. Your manager Brad came out and said he was embrassed at the job. The replacement person Tom said he could tell the previous crew you sent totally omitted certain mandatory steps. $2000 wasted. I will be filing a complaint with the BBB and rating you poorly on every social media network known to man. You should fire the people who screwed up this job. They wasted our time and your company concealed it and never really tried to make it right. What's worse is that the marble shower that was the whole reason we hired you never got done. You couldn't even clean the carpet right, I don't know why you would even attempt to do marble floors.
What we liked most was the quality of the product and service. Our rugs have never been cleaner and the technician knew his job.
He knew all of your services.
Tone down the hard sell for additional products/services
When we have problems, you gladly come out and fix them.
The carpet is soft it leaves no reidue.
I like that you don't use chemicals and you always get my carpets clean.
Other than moving most of the furniture, it was quick and painless. I'm glad I had it done. I was amazed at how much dust was removed from my house. I wiped down all my furniture while putting everything back into place & I have not needed to dust yet. I also had a chair and ottoman cleaned & they look like new. I am very pleased with both sevices.
The first time we used your company it was great. This time a different story. The tech only seemed interested on how fast he could complete his work and leave. I would rate his customer service as average at best. Call if you want more detaiI
I felt like the carpet cleaning guy was just as pushy as a car salesman. Nice guy, but you could tell his job was to push product.
Almost a year ago I had my carpets cleaned by Zerorez for the first time. The cleaning itself was average, the technician was friendly enough. I recently received a call from a collection agency telling me YOUR technician lost my check and demanding payment immediately. Your company has not contacted me regarding this matter until now and I find that to be very poor business practice! I will not use your company again nor will I recommend your company.
The promptness, courtesy and offering other services to make sure you are completely satisfied.
Very professional and liked no chemicals
I did have some candle spill on the carpet. it seem to come back up the next day.
Waiting for wife to return from Indiana to approve.
Professional service, but I need a service that will move furniture;
Justin W. was great. Polite, a hard worker & did a fantastic job. Our veterinary clinic office no longer looks like a large "pee pad". Thanks Zerorez.
The guy told me my house smelled like dog pee and my $99.00 cleaning cost me $300.00. I was expecting to pay more but $200.00 more.
The room where our couch was cleaned was a bit messy and wet upon our tech's departure. A few quick swipes of a towel might have cleaned that up a bit.
I really liked how AJ, the technician, took the time to discuss the best way to treat my carpets and the stains I had. He was very thoughtful and caring. I will expect him again when I call Zerorez.
transaction was handled very professionaly. I was very comfortable with the in home service, and I was pleased with the result.
The products work extremely well. The smell afterwards is great. The professionals who clean are great.
WE always use Zerorez for our carpet cleaning and we used Zerorez for the first time for tile & grout cleaning. The tile & grout look fantastic!
Ken did a great job! He arrived on time and was friendly, professional, informative and conscientious. And, through a fortunate set of circumstances, he was able to clean my couch for no additional charge, and it looks great! I will definitely recommend Zerorez and will call them again when I need their services.
They did a wonderful job
The carpet looks no different than before. We have two door ways in which are soiled and was the main reason for the cleaning. They look no different than before. I pointed it out to the tech, he said it was due to the direction of the nap. we should brush the nap the other way. The carpet was so wet after the service, we could not use the majority of the house for 12 hours.
To top it off, the van was parked on my drive way and leaked what appeared to be power steering fluid.
It was a waste of my time and money.
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Good customer service and the carpets get very clean. Joe did a good job.
I have used Zerorez three times and I like the products and services very much.
Fast, Efficient- very informative service tech- carpet looked great. The service tech spoke to me about carpet stretching which I will consider in the future.
Great work and true dedication carpet looks great.
My son has autism. Because of this he is very sensitive to many cleaning products. Yours is the only product that gets my carpets super clean and my son has zero reaction.