- Phone: (214) 372-5326
- Visit Website
based on 83493 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technicians are always friendly and very informative. My carpet looks great when they
finish. They arrive on time and do a very good job.
Carpets look new and so do the tile floors! Paul was excellent, polite, prompt and efficient.
It really works. Better than any others we have ever used. No crunchy carpets afterwards, dried fast. Carpet looks incredible.
Everything is wonderful!!! The guys are professional and polite and my carpets just sparkle they are so clean!!!!
You were able to clean the area rug without having to remove it from the room. Very good product. Thanks
Non-toxic chemicals; The empowered water technology.
I would also like to comment on the technicians. They were very pollite and professional. Jared Nelson was the lead technician - he got me involved in the process by showing me specific steps and asking me to review their progress. Overall it was a good experience and I have clean carpet!
The second time around, the redo really cleaned our carpet like it was when we first started using your company. For our next service, we will request Tomas to clean our carpet again. He did a really good job.
How clean my carpet is. How courteous and professional the ZEROREZ employee was
a little bit of bait and switch. 99 fee then add on other stuff when person is there. need more upfront transparency.
that said rep was professional and cleaning was done well
everything was great
I loved the knowledge of our tech, Chris. Also how fast the carpets dried...
Great experience!
great customer service and seem to do a great job cleaning old wear. time will tell how long it lasts
The first time, the equipment left 2 stains on my front bedroom carpet. Also, the exhaust from the van killed a patch of grass in my front yard. The second time, the stain was not fully removed. The third time, I think you are out. I think a refund for the carpet cleaning would be in order, since I have had to be available 3 times and will have to fix my lawn to make my house showable to sell. The people-Darwin and Chris have been very polite and nice, but that doesn't overcome my frustration with the product.
Chris, our technician, was very knowledgable and helpful in determining what we needed specifically. I really appreciated him!
The guys were very professional and did a great job cleaning my carpets. All pet stains are gone and carpet looks great. They were also very thorough moving furniture and putting pads under all furniture to protect my carpet/furniture. I was extremely happy there was NO soapy mess left on my wood and tile floors like I have had with other carpet cleaners. I should not have to mop my floors after my carpets cleaned :). I also had several pieces of furniture cleaned and they look and smell great. Lastly, my carpet looked very wrinkly after being cleaned, but when fully dried - it all laid down smoothly. So don't fret if you have same - it is your carpet!
Great associate and service
Dries faster, cleaner overall finish
My carpet is really clean!
Punctual & professional
you live up to the hype. truly amazing transformation of my carpet
Mr jones was very efficient , polite and very Professional. We love the work he did on our carpets.
I like the fact that natural ingredients are used to clean and that the cleaning is very thorough.
I was very pleased with your service. Luke was very professional and courteous. I was very
satisfied with the results. I also had the pet enzyme treatment and am glad I did.
I really appreciated both of our techs and the job they did. Very courteous and did a thorough job.
We have pets and was really surprised with how well the pet odor
Removal worked.
You were neat and clean and effecient
The prices are very reasonable, although the initial offer for the air duct cleaning seemed misleading. When I first accepted the offer of a "full system" clean, I assumed that included all parts of the system. However, our service tech Daniel pointed out that the blower fan was not included in the price and that fee alone is normally $200. I mentioned to him that I felt that it was misleading to not be presented that option by the initial agent, but Daniel said that he would do it for $100 because he wanted to make sure I was a satisfied customer, to which I agreed to that price. I then voiced my concerns to the supervisor Kelly who represents the agents and she apologized for the aforementioned cost not being presented in the offer and agreed to make note of it for further trainings of the agents. This professional courtesy is what has sold me on Zerorez, let alone the fact that when it comes to carpet cleaning, absolutely NO chemicals are used.
Fast and easy. Quickly dried
I was told I would receive a phone call prior to arrival but that did not happen. I have dogs so that is important to me.
Drys quickly and removes stains.
LUKE WAS VERY PROFESSIONAL AND SUGGESTED THINGS I NEEDED DONE AND SOME THAT DID NOT NEED CLEANING. I APPRECIATED HIS HONESTY