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based on 83493 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Experience was great and carpet is cleaner then ever! The two gentlemen were on time, very professional, and did a great job.
I will schedule additional work in the future with ZeroRes in a heartbeat!
Thank you
The technician was here on time, very professional, and the carpet looks great!
Commercial sales rep. is not very responsive. Your accounting team does not communicate very well. We were over charged on our first invoice & I was still getting calls MONTHS later to pay a balance that was not due.
The product used to clean spot on rug did not get out the spot. it turned my wool carpet a light pink color. everything else about the service was very good but I am sorry that the carpet didn't clean well.
I am pleased I don't have any brown spots on the carpet. No odor and the carpet was dry in about 2 1/2 hours.
Also, your representative Jeremy was very professional and did an amazing job. 1st time I have ever been so pleased with anyone cleaning my carpet.
No residue
The young people who provided the service were very polite and very efficient. We were very pleased with their behavior and the results of their work. We have, in fact, already recommended you to two of our friends. We can't say enough about the work they did and their courteous approach. They were Jake and his trainee Erica. We had your company to our house upon the recommendation of our friend, Carolyn Cummings.
Environmentally friendly solutions, and courteous, professional staff.
Quick, through, detailed, will call again!
Don't push quite so hard for additional services to be performed. We were very happy with what we had done. Thankyou.
Got the stains out of the carpet
Carpet looked great when tech was finished
Our tech guy was FABULOUS!! he was friendly, helpful and did a great job.
Technicians were very friendly and professional!
Technician is on time, polite, does a good and thorough job. I always get an explanation of what is being done.
I'm not sure if your the best. and they never clean around my toilet. Is that because you don't have a smaller head on the hose?
Professional, thorough, did a great job and carpets seemed clean, no residue.
Services were great!! Fast friendly and thorough!! Thank you!!
It made my carpet look like new. I was only disappointed in the extra charges above what I thought I had made arrangements. I paid $250+ when I only intended to spend approx. $110 so I was charged 2x what I planned.
The technicians knowledge, friendliness and willingness to help resolve the carpet problems is fabulous. Thank you.
The serviceman was on time and thorough. The products appear to be very good, getting nearly all spots that were a problem. I am pleased!
The carpet is clean
Treatment of pet stains better than any previous cleaners.
Also, technician was very respectful, careful.
Your staff is very courteous and professional. The air are truly clean, without any residue. I plan to schedule to have my upholstery done before the holidays.
My carpet is 12 years old - this is the best it has looked in a long time!
The most recent guy you sent out was very knowledgeable and did get my carpets much cleaner. He also was great at explaining how the stains were removed.
My concern is that it took 3 guys to get what I believe is good service. And, as I mentioned in a previous survey, it seems like the quality of your staff (basic staff - not the last 2 'specialty' guys) has really gone down.
Great Techs, know their stuff.
The technician spilled something on my lawn and I now have a large patch of dead grass. Also dinged the door casing and took chips out of it. In addition, didn't get coffee stains out.
The customer service tech was knowledgeable and gave advice on possibly getting a refund since I'm a renter. He was very thorough and organized. And my wife was very happy with the results, which in turn made my day. Great Job Zerorez!!!
Less residue
I moved most of the furniture and empty book shelves and stero equipment thinking a couple of worker would come to move the heaver items. My 75 yr. old uncle was there due to me having to be at work and he ended up having to move it. Plus the spots came right back.
Christian business. Good job.