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based on 83493 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
DISAPPOINTMENT:
I had two young men out to spot clean a rug. When they got here, they had a black light that detected more spots on that rug, and spots on another matching rug. I mentioned that I had heard them on Conservative Talk Radio: Chris Crock (also mentioned to
the person who booked my appointment), but they quoted me $300 to spot clean. I inquired about insuring the color and texture, and they said no problem, they use water, etc. So, I told them to proceed.
Overseeing the job, I asked about the change in carpet texture on the VERY FIRST SPOT they treated. The technician said, "Don't worry, it is just wet. When it dries, and you vacuum, it will return to normal." Well, it is dry, and it has not returned to normal!! Now, both carpets have many areas with a fuzzy texture (vs smooth), and have the appearance of having bleach spilled on them.
MAKE THINGS RIGHT:
I called Zerorez yesterday; and thankfully, they are sending out an expert with 20 years experience. However, I already know, this damage cannot be corrected.
I am quite upset ... these are expensive wool carpets purchased from ibbDesign, that have only been in my home since June 13, 2013. Zerorez will need to replace them, if this damage cannot be reversed.
The Tech - Roy was both professional and informative and very helpful.
The carpets were pet treated and when finished, looked and felt great.
I would definitely use/recommend Zerorez.
The carpet looks great after being cleaned
Great value, great customer service, and carpets look excellent.
Everything is so clean! And, green is good.
I have had your services for years and my carpets look great! I would like to praise the technician, Blake, who did an outstanding job. My carpets have never looked better, especially my stairs !!
I like the fact that there is no product in the cleaning to stay inside the carpet. I liked Anthony the service technician. He was friendly and knowledgeable about the company. He was efficient and did a thorough job. I would definitely use Zerorez on future services and will recommend Zerorez to all my friends.
Hi I thought I did this already! Joe and Cesar were so expert in their assessment and treatment of my 4 kid, 4 pet "crimes against Carpet!" and they got out some very old pet stains! In addition , my white tile in my bathroom was just sparkling-just like their personalities! Thanks guys! Name removed
My Capet doesn't feel as soft as I hoped ; the room I bought protectant for seems rougher feeling than the others
When the advertisement of 3 rooms for 99.00 is promised and we end up paying over 400 in the end for the 3 rooms plus a short hallway and 13 stairs is really disappointing. Hopefully, the promised treatment will work.
Daniel and Andrew were very kind, respectful, and informative about the cleaning process!
I like the fact that you don't use chemicals and that the carpets look so clean after treatment.
The stains were only lightened, not removed. Hopefully, when you come back, you'll get the stains out.
On time, friendly, clean.
It has been nearly 8 months since I got an estimate and things STILL are not complete. After 2 missed appointments in the last week and a half, I thought I was finely going to see an end to the work on 8-13. But Matt was only here yesterday to look things over. However, he was going to go back and address things in a meeting yesterday and get back to me either yesterday or today. STILL WAITING!! I have become accustomed to expect disappoint when dealing with you folks.
Quality
Service requested was satisfactory....Blake ( crew) was very good and knowledgeable on products and services offered. Will definitely use the company again...Thank you
Environmentally safe for animals and gets stains out
Your service is beyond compare and Jake was very quick, personable and professional.
Professional and sensible treatment of our carpets and furniture.
Let me count the ways. Your office staff dropped so many balls I stopped counting.
Very informative about your product. Friendly service and quick!
Watching all the soap and dirt pulled from the carpet after Stanley Steamer had cleaned the carpet
The technician was wonderful and the carpets looked great. My only issue is that I paid for the pet odor removal and it did not work. The website says its guaranteed but I hadn't called back to let you guys know about it yet.
Tech was on time and went above a beyond to get the job done right. I will always contact Zerorez for my cleaning needs. Thanks for being a professional company that is customer focused.
Have emergency service for quick action items. The technician advised us that the spot on our carpet could not be cleaned completely and we should have responded immediately, but in calling it took 4 days for earliest appt. We're consistently told by technicians to not treat as it can set the stain, in this case, we didn;t and stain is still set.
I like the results of the cleaning process first and foremost. Your technicians are prompt and courteous and that sums up my opinion of your company. Thank you.
the service person was polite, knowledgeable & willing to stop and explain the process and show results. The stains came out of my carpets and they looked much better. I was please with your service.
they work
guys came in explained exactly what they were going to do,did it great job .