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based on 84610 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and no chemicals.
the machine that scrapes dirt from the carpet was impressive.
Your tech. Chris was terrific, professional, timely, and thorough
Technician very nice, thorough, carpets look nice.
The Technician who came to our house last Friday, September 27, did an excellent job cleaning our carpets. We were amazed at how clean and wonderful our carpet looked. As a matter of fact, he brought new life to our old carpet. He was very professional and friendly. He walked through the house with me before and after cleaning our carpet and gave me a realistic view of what to expect. When he gave me a walk through after he finished cleaning, I was totally amazed at the difference, especially after the disappointing results when our carpet was cleaned by a different Zerorez technician two weeks earlier on September 13. I want to thank Zerorez for living up to your advertisement and your 30 day guarantee. I would also like to thank the technician, I have forgotten his name but I believe he is a manager, who came to our house on September 27 and did a terrific job! My husband and I are extremely pleased. We will definitely be recommending you to our friends.
Pet friendly
I was impressed by the way the dirt was removed from heavy traffic areas in front of doing the overall cleaning. And I felt like the overall cleaning was very effective. I thought that our service technician did an excellent job on our carpets. And the price was exactly what I had been quoted -- there were no hidden charges.
Our carpets feel and look very clean. The technician showed us the protective coverage product that would help out carpets stay cleaner longer.
Your technicians are always pleasant and I like that you don't use soap and do a thorough job.
Got my carpets clean
Paul was extremely courteous and professional. he made the experience.
Great service team, very thorough and professional
excellent service and product knowledge.
I got a coupon and it did not say that the carpet cleaning special was for synthetic carpets. I got an estimate of $750 which was ridiculous- then the guy cut it by 25% still too much so I asked them to leave. I called and spoke with a CSR named Jeff and explained the problem and he was seriously rude. I asked him to have someone in charge above him call me and have not received a call yet. Then I got a hangtag on my door from you. I will be sure to go out of my way to tell all my neighbors NOT TO USE YOUR SERVICES.
I liked watching the clear filter to see that my carpet really was being cleaned!! The guys were great--Randy and Chris. Randy did a little demo on my dirty tile floor that really made me realize that it needs to be cleaned....professionally!! I'll be setting up that appt soon!
Thanks!
You were on time and very professional. The carpets looked very good with the exception of 2 rooms that I hesitated having done but they have a nice smell to them now, so it was worth it.
Your associate strongly recommended a pet treatment even though I had just a few pet stains from cats coughing up hairballs (2 rooms and a hall, 7 spots). The cost for the job, which I had carefully budgeted for, went from 79.99 to over $220.00. I requested a receipt and he only offered to e-mail it; he said he couldn't provide one. Running 4 ceiling fanss and AC, it took over 12 hours for the carpet to dry rather than the 2-3 hours he said.
The technician called to let me know he was on his way. He was kind and courteous. He explained everything he was doing. He showed me all the soap that was left in the carpets from the last company that cleaned my carpets. He was very thorough.
Friendly, competent technician. Very thorough in cleaning. Randy did a great job! My sofas are shining like gold. The carpets look great. I hate walking on them, even with bare feet, just cuz i want to keep them looking so clean. I feel better now, that my home is presentable for the coming holidays and family that will be here. Thank you. I have already recommended my daughter; turns out she has used them in the past and was prompted to call them again.
Lydia Darnell
Great service, polite technicians.
My son has autism. Because of this he is very sensitive to many cleaning products. Yours is the only product that gets my carpets super clean and my son has zero reaction.
Look up my complaint. I have videotape of your employees half cleaning my floors- playing with cell phones, talking, skipping obvious spots, etc. You didn't finish the job. You didn't show up. You didn't return our calls to voice our concerns. A manager never called us back. You then sent the same person who screwed up the job to come correct it. He tried to conceal his errors by telling lies. I finally had to call and demand to talk to someone ASAP and got Kelly. Your manager Brad came out and said he was embrassed at the job. The replacement person Tom said he could tell the previous crew you sent totally omitted certain mandatory steps. $2000 wasted. I will be filing a complaint with the BBB and rating you poorly on every social media network known to man. You should fire the people who screwed up this job. They wasted our time and your company concealed it and never really tried to make it right. What's worse is that the marble shower that was the whole reason we hired you never got done. You couldn't even clean the carpet right, I don't know why you would even attempt to do marble floors.
What we liked most was the quality of the product and service. Our rugs have never been cleaner and the technician knew his job.
He knew all of your services.
Tone down the hard sell for additional products/services
When we have problems, you gladly come out and fix them.
The carpet is soft it leaves no reidue.
I like that you don't use chemicals and you always get my carpets clean.
Other than moving most of the furniture, it was quick and painless. I'm glad I had it done. I was amazed at how much dust was removed from my house. I wiped down all my furniture while putting everything back into place & I have not needed to dust yet. I also had a chair and ottoman cleaned & they look like new. I am very pleased with both sevices.
The first time we used your company it was great. This time a different story. The tech only seemed interested on how fast he could complete his work and leave. I would rate his customer service as average at best. Call if you want more detaiI
great technician. great product.