What our clients think of us!

I am sorry I am just getting to complete my survey. I love you all. This is the 2nd time I have had you all clean my
Carpet. And each time you all ate great. The tech s d u apologize I have forgotten his name was great gave me great tips on cleaning up after my dogs. The first time the tech was just the same. Great, polite, knows his business and did a great job.

Thank you very much. Actually calling you all today to come clean again.

Products used were very good in getting out stains and overall cleaning of carpet. Technician was very efficient.

I had 2 rooms to clean, a living room and a bedroom. I have a bathroom with carpet in it attached that has been cleaned without question by both zerorez and Dalworth the previous 2 cleanings. I also have 2 area rugs in my kitchen that were also cleaned, again without question the previous 2 times. This time the service man charged me for the area rugs and did not clean the bathroom, he wanted to charge me for that as well. I measured the bedroom and the area that was cleaned totaled 165sq ft due to a large king size bed taking up most of the room, the bath would have been an additional 36sq ft totaling 201. The living room footage totaled 228. I really didn't mind paying for the kitchen rugs, but expected the bathroom to be done as that total footage would have equaled a room. I additionally had to ask him to go over a high traffic area a second time and he seemed put out. As well he talked a great deal about pets in the houses he has cleaned (I have 1 dog) and how he can smell odors the minute he walks in. It did become insulting, though I don't think he meant it to. I would not want him to come and clean my carpets again, and may not be calling zerorez due to this. What can you do to make it right? Good customer service would be to educate the service man to stick with the cleaning and not talk about previous pet cleanings he has done or odors he is able to smell. Good customer service is also to realize the square footage they are actually cleaning and provide you with that service for the money being paid. The best customer service would be to come back out and clean the bathroom and the high traffic areas again as even when I told him to re-clean he barely ran the cleaner over it again. Thank you for listening.

Eco-friendly.

We loved Zerorez! Our tech was wonderful and helpful! No stinky residue!

Randy, the Technician, is excellent! He took time to explain the products and what he would be doing, presented and sold me the "pet treatment" and ensured his work and efforts were the best. Thank you, Randy! However, two days after the cleaning, "non-pet" spots are returning and will need additional treatment and cleaning. Also, the van Randy used has an engine oil leak that left a ten inch diameter oil spot on my spot free drive way.

The gentleman that did our service was wonderful. Carpets look great and feel really clean!

clean, soap free

Very prompt, professional, and thorough!

The very best products in the business. My carpets always look like new when they leave!

Pet and kid friendly. No smelly chemicals.

Great job on the carpet

The technician was very polite and asked every time if I was Pleased with the result.
Every thing dried in 5 hr just like the techie said. I like the fresh odor after cleaning.
Was not aware of the travel fee until we discussed how many rooms I wanted to do
He was a little late but managed to clean a chair after I decided and stayed to do this!

The customer service was phenomenal and I was really impressed with how good my carpet and furniture looks.

Very clean. Dried quickly. Very polite, competent technicians.

The integrity of the service technician and the quality of the completed work.

People were very thorough and professional

No harsh chemicals.

Spots should be treated and included in price quoted by phone and not as a part of the upsell once the tech gets to home. $200 is far too much for just 2 rooms. Otherwise, Michael?, I think it was, was very professional and pleasant to deal with. I talked to him quite a lot so if he was slow per your schedule, it was not his fault.

very efficient and quality results.

Toxic free/safe for my kids who have health concerns

I would truly recommend Zerorez to all my friends and family !! I called to set up apt and I was very please when they said they could do the Cleanning in the same day !! Leaving my carpet free of pet stains and a clean smell fast drying time ' !! The service men were very pleasant to be around !! Thank you for such a amazing job !! God bless. Tasha

Professional and very effective!

Actually confirm a firm price up front.

The staff was very courteous, considerate, identified all the issues they found followed by reasonable solutions. They were quick yet thorough. Finally, they had a good attitude, smiles and humor.

Carpets were very clean!

I think the cleaning was thorough but the technicians were great - very accommodating. Joshua was great!

BTW though, I pointed out one stain when they first got there and it got over-looked. I'm sure it was an oversight and possibly in a glare. I should have followed up on it before they left but...

The device that used the extra 1st step to soak up dirt deep down from carpet base. The time service technician took to explain what he was doing and why. Pleasant personality of the technician

Prompt, efficient and did a great job.

I like the softness of the carpet and there were no "spots" left after cleaning. The mop system is quick and easy and I don't have to pull out and mix cleaning solutions to make the floors clean and fresh. The added plus is that the floors are not sticky after cleaning.