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based on 84610 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Almost a year ago I had my carpets cleaned by Zerorez for the first time. The cleaning itself was average, the technician was friendly enough. I recently received a call from a collection agency telling me YOUR technician lost my check and demanding payment immediately. Your company has not contacted me regarding this matter until now and I find that to be very poor business practice! I will not use your company again nor will I recommend your company.
The promptness, courtesy and offering other services to make sure you are completely satisfied.
Very professional and liked no chemicals
I did have some candle spill on the carpet. it seem to come back up the next day.
Waiting for wife to return from Indiana to approve.
Professional service, but I need a service that will move furniture;
Justin W. was great. Polite, a hard worker & did a fantastic job. Our veterinary clinic office no longer looks like a large "pee pad". Thanks Zerorez.
The guy told me my house smelled like dog pee and my $99.00 cleaning cost me $300.00. I was expecting to pay more but $200.00 more.
The room where our couch was cleaned was a bit messy and wet upon our tech's departure. A few quick swipes of a towel might have cleaned that up a bit.
I really liked how AJ, the technician, took the time to discuss the best way to treat my carpets and the stains I had. He was very thoughtful and caring. I will expect him again when I call Zerorez.
transaction was handled very professionaly. I was very comfortable with the in home service, and I was pleased with the result.
The products work extremely well. The smell afterwards is great. The professionals who clean are great.
WE always use Zerorez for our carpet cleaning and we used Zerorez for the first time for tile & grout cleaning. The tile & grout look fantastic!
Ken did a great job! He arrived on time and was friendly, professional, informative and conscientious. And, through a fortunate set of circumstances, he was able to clean my couch for no additional charge, and it looks great! I will definitely recommend Zerorez and will call them again when I need their services.
They did a wonderful job
The carpet looks no different than before. We have two door ways in which are soiled and was the main reason for the cleaning. They look no different than before. I pointed it out to the tech, he said it was due to the direction of the nap. we should brush the nap the other way. The carpet was so wet after the service, we could not use the majority of the house for 12 hours.
To top it off, the van was parked on my drive way and leaked what appeared to be power steering fluid.
It was a waste of my time and money.
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Good customer service and the carpets get very clean. Joe did a good job.
I have used Zerorez three times and I like the products and services very much.
Fast, Efficient- very informative service tech- carpet looked great. The service tech spoke to me about carpet stretching which I will consider in the future.
Great work and true dedication carpet looks great.
The technician told me that I would be receiving the gift card in 2 to 3 hrs, more than 24 hrs have passed and I not only haven't received it but if I receive tomorrow I won't be able to use it anymore since I'm travelling abroad
The gentleman that did our carpets was up front about what to expect and didn't try to push more services than was needed. Our carpets have never looked better!
Pretty satisfied with results of the cleaning, however I'm not satisfied with the amount I had to pay being $150 more than quoted over the phone. Very misleading
That there was no chemical used. The cleaner was very professional.
We appreciated the two technicians that were assigned to us; they each had such a nice manner as they performed their work.
The process was thorough, and did not leave the carpets wet for more than an hour.
This was the second time I used you the first time was very good this time they never got the soil spots on the carpet not happy. These are not pet stains just normal traffic spots
Paul and his assistant did an awesome job!! The carpets look as good as they did when we moved in. Paul was very respectful and did a great job.
Joe was awesome!! Very very patient and helpful
I felt like the carpet cleaning guy was just as pushy as a car salesman. Nice guy, but you could tell his job was to push product.