- Phone: (214) 372-5326
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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the scotch guard finish.
In order to get a really good deep pet clean you have to pay way too much. For the price I was quoted, I will just install new carpet. Was hoping you guys where cheaper and better, but just the same as the rest out there.
The lead service technics was great, very friendly and concerned with our well being
My carpets look great. My tech offered and suggested services but was not pushy.
The products were amazing ive never seen anything like it, ive had my carpets shampood before ans ive done it myself and there were stains I thought were there for life, that is until Joe and Justin from Zerorez knocked on my door and did their magic. All the stains were gone and when they were almost done since I have kids they told me about this product they sell that can help keep stains out of my carpet for up 12 months, so I was very satisfied. My carpets look and feel brand new! Joe and Justin were very professional and very funny all at once, it was a pleasure having Zerorez in my home and I cant wait till I can do business with them again!
I liked the machine that brushes everything out of the carpet before Anthony started cleaning the carpet, and I liked that he raked after he was done. Good job!
Always accomplish what. I expect when I have my carpets cleaned
Price and quality. That my stairs could be included in your $79 special
I will not recommend this company to anyone. I called ya out to my house for a $79.00 3 room special and ended up paying $177.00. I had a few small pet spots and was told it would need the enzyme cleaner to get it up and it wasn't a bad spot at all, but you could see it and had a traffic spot in my master bedroom. My carpet is barely two years old and the tech told me it still looked good, but told me bc our dog had a little potty accident in a small area and had a little spot in closet probably from the cat spilling a little water from his bowl that we probably had bacteria in our carpet and said the steam clean wouldn't get it up without the enzyme chemical. To top it all off, my rooms are small, he didn't give me a receipt bc he said I would get an invoice in a couple of weeks, so give him #180.00 in cash, which he didn't have change, so I told him to keep the difference, which was just a couple of dollars, but he didn't even mention the #100 coupon I was suppose to get. Furthermore, when they called to confirm the appointment, they should have gone over all the pricing for any additional charges that it might cost, bc I was expecting to get the $79.00. He was suppose to come between 11-1:00 pm. The office called and told me it would be closer to one bc he was running behind. He finally got here at 1;30 PM and was done a little more than 30 minutes later bc my carpet wasn't bad at all. Like I said I only had a few trouble spots and the special should have got that up, but I told him to go ahead and use the enzyme. He was a nice guy and did explain himself, but they should have prepared me for any additional cost before he came out. Very disappointed and will not use ya again. Furthermore, I don't want your $100 coupon that the office told me would get sent to my email bc there is probably a catch to that too. No way, my carpet was dirty enough to cost me that much money and we moved all the furniture out for the most part, so he didn't even have to move anything out of his way or nothing, except a desk chair, which was no biggy. We feel we got ripped off. Very disappointed and will never use you again. I guess the extra $100 and something you made off of me, you can use for your advertisement that seems very misleading to us.
Knowledgeable, courteous, efficient technician (Darwin Harrison) - arrived on time, surveyed job to be done and accomplished duties in a timely manner; recommended additional services that enhanced the appearance of area rugs.
Did a nice job, pleasant and professional in appearance and attitude.
Friendly, professional technicians, good communication, awesome results! A great overall experience!
Cleans wonderfully with no chemical smells.
The 2 oriental rugs you did were dnmot done as promised. The still are not laying don and are humped up in several places. Hope the are note ruined. Let us know how the rugs can be straightened out! CallPhone number removed658
The floor carped cleaning was fine.
The duct cleaning didn't do the job. Some trash blew our of one of the floor outlets the other day. The equipment duct brushes were worn out--couldn't possible haste done an adequate hop. The hoses were not inserted deep enough to clean the ducts.
Ron Somers-Clark
I LOVED THAT THEY WORKED WITH MY WORK SCHEDULE BUT I DIDNT LIKE THE WORK THAT WAS DONE. THE CARPET WAS REALLY WET AND STILL HAD SPOTS AND TO ME IT WAS DONE REALLY FAST. I WAS CHARGED THE PRICE FOR 3 ROOM WHEN ONLY 2 WAS DONE.
There was two people to help!
Quick response and fast good work
Paying more attention to stubborn stains is my only critique.
The clean feel of the carpet.....good service, professional, on time!
The tech was friendly & professional! Our carpets look like they did the day we bought our house!
The carpets are AMAZINGLY clean, much cleaner than when Dalworth cleaned them.
Smells good afterwards and does not leave a residue.
Strongest point is the carpet is very clean with no residue. You can feel the difference.
Technician Justin was fantastic! Courteous, fast, hard worker and knew all aspects of the job. I like Zerorez because their service is the best. From the phone call to schedule service to when the Tech is done they all do a fantastic job!
The cleaning solution
PLEASE remind your service techs to check with customers to make sure all pets have been secured before leaving the doors WIDE OPEN!
The products that were used to clean my carpets left me feeling good about spending money and knowing that I received the professional cleaning service that I requested. I am very pleased with the overall outcome of Zerorez.
The service was excellent! My carpets look wonderful! The technician, Ron, was friendly and professional. He explained the process so that I knew what to expect. He did a very thorough job on my carpets. I am very satisfied. Ron also explained so of the other products Zerorez sells and I especially liked the air filters of which I ordered two before he left. I would highly recommend this company to my friends and family. Thank you Zerorez and Ron for a wonderful experience.
I have used your services for years and it had been consistently wonderful throughout my experience living in a condo situation.
They are always prompt and telling me what my problem areas are.
You guys are great!!!
Our service technician, Anthony, was very professional and friendly.
Our carpet looks great and smells good.