Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2014 — Rated 9 out of 10 by R.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there are no chemicals used.

Report a concern   December 31, 2013 — Rated 9 out of 10 by B.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the very polite young men that performed the service. They were very professional.
I also loved the look of my carpet after cleaning!

Report a concern   December 31, 2013 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was GREAT! My carpet never looked this good. I am a customer for life.

Report a concern   December 31, 2013 — Rated 5 out of 10 by N.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Joshua did a good job. My carpets are still drying. I was supposed to get a $100 gift card to Fuller's Jewelry for my three rooms. He forgot to give it to me. Could you please mail it to me? Name removed

Report a concern   December 31, 2013 — Rated 10 out of 10 by Peter & Beth Leff Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and on time!

Report a concern   December 31, 2013 — Rated 8 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

It is a good experience.

Report a concern   December 31, 2013 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   December 31, 2013 — Rated 10 out of 10 by W.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like your services. The carpet stains did not come out completely.

Report a concern   December 31, 2013 — Rated 9 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very professional and courteous.

Report a concern   December 31, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician arrived on time, was courteous, did a fantastic job and it was less expensive than I thought even with the add ons

Report a concern   December 31, 2013 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best cleaning of our carpet.

Report a concern   December 31, 2013 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employee - Jaime - was wonderful!! He went above and beyond to ensure I was pleased with the cleaning. He was incredibly polite and helpful! I also really appreciate that the way the appointments are set up. After testing cleaning, I could have chosen to not have the procedure done. Thank you!!

Report a concern   December 31, 2013 — Rated 7 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would have given a higher rating, but because of an issue regarding the phone quote versus the on-site estimate which could not be resolved amicably, I've had to find an alternative company to clean my area rug. Otherwise, the technician, Chris Rivas, was very courteous, respectful, patient, and did a good job cleaning my carpet. Thanks.

Report a concern   December 31, 2013 — Rated 9 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service is terrific, although your prices seem quite high. I feel your advertised 4 room special for $99 is misleading, as it will rarely apply.

Report a concern   December 31, 2013 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was dressed professionally and was clean. He explained everything in detail before, during, and after the cleaning.

Report a concern   December 31, 2013 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good service

Report a concern   December 31, 2013 — Rated 10 out of 10 by G.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man that came was very prompt and friendly. He didn't even mind my dogs! He worked hard and was done in no time! I like the fact that this is a "green company" and chemicals were not used on my carpets. So far they look great!

Report a concern   December 31, 2013 — Rated 10 out of 10 by E.S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The professionalism, technician was very clear about what we should and could expect with the carpet cleaning. We upgraded to sanitize and maximize impact of the cleaning.
Thank you gain for your service.
As a realtor i am often asked to suggest service providers to new home owners. I have recommended you to my clients for years and they have always been more than satisfied.

Report a concern   December 31, 2013 — Rated 10 out of 10 by Linda Flippin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excetllent results. Technicians are very professional and efficient.

Report a concern   December 31, 2013 — Rated 10 out of 10 by Carol Hampton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man did an extremely good job. He was so nice and friendly. I would recommend you to guys to anyone.

Report a concern   December 31, 2013 — Rated 5 out of 10 by K.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaning process left streaks in my carpet, most likely from the wand. You can see where the tech worked his way back to the door by the way the streaks fan. The techs were good, professional in dealing with us and we appreciate that. The stains were gone. It's just those slightly grayish streaks that don't vacuum out.

Report a concern   December 31, 2013 — Rated 5 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Already spoke with someone. They are sending me a $25 gift card.

Report a concern   December 31, 2013 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Made our carpets look brand new - even with pet stains. Thank you!

Report a concern   December 31, 2013 — Rated 8 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better communication when a rug is sent to the factory for cleaning. I called several times for updates, but no one actually called me back to provide any indication that you knew where my carpet was in the process. I did not object to the time it took to clean the carpet, but I would have greatly appreciated acknowledgement from someone who knew where my carpet was located and where it was in the process.

Report a concern   December 31, 2013 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good job

Report a concern   December 31, 2013 — Rated 8 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

up charges cost as much as the cleaning & fuel charge was not advertised

Report a concern   December 31, 2013 — Rated 10 out of 10 by Debra Teague Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very through and was concerned with doing the best job he could on our carpet. We had a few stains from the previous owner and was able to completely get rid of all but one and it is very faint now. The carpet looks great and the best thing is I know its clean now.

Report a concern   December 30, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good work cleaning, and additional advice as the home is cleaned for additional services

Report a concern   December 30, 2013 — Rated 10 out of 10 by F.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean when the technician leaves.

Report a concern   December 30, 2013 — Rated 9 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very efficient and helpful service guy
great job of cleaning the carpet


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