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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have dealt with your company three times trying each service. The tile cleaning and sealing was not a good experience. I had carpets cleaned and it did not look like new as advertised on WBAP. Note; my carpets are only 3 years old. However the rep who refurbishes my stainless steal frig, dishwasher and stove gets 10 stars. What a great experience.
Zerorez has cleaned my carpet several times this time the carpet has a smell?
No harsh chemicals.
Everything dries quickly and the staff is always great!
Carpets are clean and fresh feeling!!
Customer service is excellent.
I thought Luke was prompt and courteous. He tried several ways to get the stains out of our carpet. I don't blame him for them not coming out, but I was less than satisfied with the results. I planned on paying around $135 for the service, and ended up paying $240, to increase the chance of getting the stains removed. The majority of the stains did not come up. I don't know if a different company could have gotten them out or not but the bottom line is I was hoping to not have to replace the carpet and really feel like I wasted the entire $240 I paid you yesterday. Again I want to emphasize that I don't think this should reflect poorly upon Luke at all as I thought he did a really good job with the tools he had at his disposal. I would rate his service a 10, but my satisfaction with the results as a 5. Lastly, when I made the appointment over the phone, I requested the service to be done by Ron Self, since he was the one who did my bosses house, and she was the one that referred me to you guys in the first place, so it was disappointing that you guys did not schedule that.
On time. Use of products that do not harm the environment or our allergies.
the carpets get cleaned without harsh chemicals
My service representative, Daniel, was courteous and professional, explained the process and drying time. Will definitely use Zerorez again when the need arises.
The first time I used company, did 6 areas and it was wet/damp for almost a week. This time did only 3 areas. Thank goodness. It's been 2 days and while not wet, I can't get the dirty mop water smell out. I just had them cleaned and I now have to go buy carpet freshener??
Pleasant experience from appointment to feedback.
Great trchnician
Quality and the suggestions during the service to the customers
Men took great care and were professional.
THAT YOU ARE ON TIME, PROFESSIONAL AND FRIEDNLY. DRIES QUICKLY AND NO STIFFNESS IN
CARPET. THE PRICES ON SPECIALS ARE VERY REASONABLE.
The house just FEELS so much cleaner than with other services. And your technicians are very professional. Justin did probably the best job anyone ever has on our 17-year-old carpet. He obviously take pride in his work, as if it were his own home.
great communications and professional service men.
You get my carpet clean
The technician worked very hard on cleaning my carpets, but I'm disappointed that the dog urine spots on my carpet still smell. I was under the impression that a special cleaner was used in those spots and that the odor could be completely removed. A general spot remover was used on them. No special treatment to address pet urine was used on these spots.
Justin & Joe did a great job. Carpet looked new again.
Does what you say it will do! Tech was very helpful and friendly.
My original appointment was on a Monday between 8 am - 1:30 pm and Zerorez was to call me on Friday to narrow the time down to a 2 hour window. No call on Friday. When I called on Monday the window was between 11 am and 1:30 pm with a call 30 minutes prior. Zerorez called at 11:08 am saying the tech was running late and it would be closer to 12:30 for arrival and that I would still receive a call 30 minutes prior. I called Zerorez at about 1 pm and they said the tech would be there around 1:30 pm. The tech arrived around 2 pm. The tech talked me into a controlled flood in 3 rooms and a hall. I expressed concern about odor as well as drying time and he said Zerorez removes 85-90% of the water so it would be dry in 4 hours or so. He said the odor encapsulator would take care of the smell but it would not guarantee it would be effective on the stains. He also said that since the flood soaked all the way to the pad that the flood would be best for the stains and the odor. The equipment was not working properly and the tech had to borrow tools from me several times. The tech was finished (in the house) close to 6 pm - he was parked outside for longer. Prior to the cleaning we placed a big blower in our bedroom which the tech turned on when he was finished in there and, of course, we turned on the A/C. When we went to bed that night after 10 pm, parts of the bedroom were still damp. We moved the blower to the dining room area the next morning and that room was still damp Wednesday evening. The spots are still quite visible in each of the 4 areas we had cleaned and the smell is overwhelming. Since no paperwork is signed in advance, it was not clear to me that the flood was not guaranteed -- the tech made it clear that neither the regular cleaning nor the odor encapsulator was guaranteed but it was my understanding the controlled flood would be guaranteed. I did not know the flood was not guaranteed until I received the invoice by e-mail. I really feel like this is a bait and switch situation since we went from $99 to $578 and I still have 4 stains and the odor is much worse than before Zerorez came.
Easy to use, effective, no perfumed smell
The service was incredible. The person who came to clean my house was professional, informative, on time and I would definitely recommend Zerorez as a result.
Thank you!
Eco friendly and no harsh chemicals or soap used on carpets.
I thought the person who cleaned the carpet was knowledgeable and friendly. He also did a great job!
I like how there are no harsh chemicals that would harm my children or pets.
My carpets are very clean and fluffy. Quick drying. No residual odor. Very cordial and helpful tech. Good price.
The two guys were quick and efficient. The carpets looked brand new again!