What our clients think of us!

Kept me apprised of dates and arrival times, arrived on time. Gave me the price I had been quoted, verified areas I wanted cleaned. Did a walk thru and explained the process thoroughly, time involved. When the work was completed, went thru the approval part. He did suggest treating 2 rooms with a stain guard treatment, which I agreed to. No high pressure-then went over what we needed to do the next 48 hours. Presented the bill for payment. Thanked me for using your business and left --no mess to clean up after. Your technician(Ceasar) was very nice, friendly and polite. A great asset to your company. First name removed

fast and professional

The products work and the technician was on time and professional

I have used Zerorez several times and am amazed at how clean my carpets are (no residue). They seem to stay
cleaner longer with the soap that most carpet companies use. I have already recommended your company to
family and friends. They, also, have been very satisfied.

Efficiency, look, ease

Efficiency, look, and ease.

Technician very thorough, and carpets look very good.

First, I sent an email to Zerorez stating I had some issues and I received no response.

Second, it was my understanding that no chemicals were used in the cleaning process, yet the gentleman cleaning my carpet sprayed something very smelly as he went along. The smell was so strong I had to wear a mask. I was okay with this if it was helpful in cleaning my carpet, but the smell hung on for over a week...and it smelled like a chemical of some sort. I want to know what was sprayed on my carpet if it wasn't a chemical. The smell is finally gone.

Third, I may have a clean carpet, but now I'm left with track marks all over! I vacuumed over the entire house the next day, but the track marks wouldn't budge. A friend of mine used Zerorez and she said the marks should go away in a few days. It's been almost two weeks and they're still there. I purposely walk on the worst areas to try and get them to go away. I've even tried brushing the lines out where the tracks go in different directions making the carpet look awful! Nothing helps. I'm so embarrassed to invite anyone over. And fourth, on top of all that, the advertisement on the radio indicated there was a gift card if I mentioned the station and the DJ and used your services. I forgot about it when they came to clean the carpet, but no one said anything and I haven't received anything. Of the whole experience, I can say that both gentlemen were very nice and professional. That's the only reason why I gave you at least a two. I do expect a return phone call, please.

The service was good. They were on-time. My floors looked great and the vents were cleaned well too.

The technician who came, I think his name is Jaime, was very, very good. He was respectful of my time, he was very knowledgable and a did a great job. He called to let me know he was on his way. He knew I had to be somewhere and so he arranged to do all the work within the time frame that worked for me. He also did an excellent job of communicating with me any information he thought I would want to know.
Very good customer service!

Quick, cleans great

Makes the carpet look new, no residue to attract dirt.

Chris Rivas was our technician and he was WONDERFUL. He worked so hard and made our carpets look soooo good. I've been wanting to have my tile cleaned and after talking to Chris we decided to have it done the same day. Chris cleaned and sealed our tile and it looks like it did when we moved in 9 years ago. He was such a nice person and did such a great job. ZEROREZ is awesome and Chris made it a very special experience. Thanks Chris. We are very pleased.

Our tech, Micheal, was extremely professional. He went above and beyond what was expected. Our carpets haven't looked this good since we moved in.

The service person was very good in explaining how he was going to clean the carpets and I appreciated that there was no hidden costs or he was trying to sell more products

The technician was professional and informative. He advised further on how to take care of my carpet.

Excellent service.

Prompt response; we schedule in the morning and service was performed later the same day. The technician was very knowledgeable; pricing was fair. The guys were in/out of the house in less than 1 1/2 hours, and there were no chemical smells left over. We were about to replace carpets when we decided to try Zerorez as a long shot to get them clean. Carpets look new! the technician said I can get another 10 years out of my carpets, which has saved me a lot of money. Thanks,

Luke was great! Very professional

Your product perfomes as advertized and your field employees are always well informed, profficient and courteous.

Tim was awesome, my carpets are 4 shades brighter. My carpet looks like new thanks to Tim. Please call me or email me in 6 months so I can have them cleaned again.
Thank you so much, Tim

Kyle explained every step he was performing and why. He removed stains that I thought were permanent.

Will, the Zerorez technician was very efficient and did a wonderful job on my carpets. I used the promotion for $89 and although I was asked if I wanted a stain resistant protection, there was not problem when I declined. I appreciate not being pushed into something I do not want. Will took good care of me and in the future I will request him again!

They work. My carpets always look great when you leave.

Go a little easier on selling the extras once the men are in the house.
Otherwise, they did the job we desired.

The carpet looked and smelled very clean. The service men were very helpful and respectful.

I like the professionalism and friendliness of the associate and how my carpets are so clean! No harsh chemicals or smells and the price was right. The first time I used ZeroRez, the associate seemed to get more stains out in the high traffic areas and the second time I was hoping for the same result. He treated those spots but they didn't seem as clean as the first time

I am concerned with the fact that I have had an issue since the first cleaning on December 20, 2013 and as of today it is still not resolved. I can not in good faith recomend a company that I have no resolve with.

I have used several cleaning services in the past. Each time, the representative would hurry through the process, and barely answer my questions. I had a totally different experience with Zerorez! The representative informed me upfront that his job was not done until I was satisfied and all my questions answered! I am EXTREMELY satisfied and all of my questions were answered. I have told my family and friends about the service that I received !

It's truly amazing how my carpets go from looking like I should just get new carpet to looking like it IS new carpet. From the people in the office to the gentlemen that perform the service, Zerorez is nothing but courteous and professional.