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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The lack of chemicals
The fact that you don't use chemicals and you always have a 'special' going on, also, everyone at Zerorez is very friendly and professional.
That it is green
Reliable good work.
I like that the employee came when he said he would. The electricity was out in our neighborhood for a few hours prior to his arrival. We talked about the options in these circumstances. Before he left our electricity came back on so our carpets were cleaned after all. The employee was very nice. His name started with a J but I don't know how to spell it. He was personable, polite and a hard worker. The carpets do look better than they did when he arrived.
Our technician, Joseph H., was very courteous, knowledgeable, and efficient. He explained very well what was going on at each stage of cleaning our carpet and love seats, and put us in phone contact with a Zerorez representative when we had questions about the particle-capture efficiency of the air-conditioning filter. Joseph H. is a real asset to Zerorez.
No chemical odor
i don't like how the price went from $75 to over $300 just because you needed to treat some stains. I feel that it is dishonest to get yourself into a home with a promise of one price and then more than triple it.
Try to hold to your appoint time.
The tile surface had multiple areas of residue that we had to mop to remove.
Miquel did a nice job
Professional, courteous staff and price is not too expensive.
The technician was very professional and knowledgable about your services and products and he was friendly and very courteous, explaining everything as he went along. He was informative about your extra services, but was not at all pushy. And the result, Amazing! I would recommend your company enthusiastically to anyone looking to have their carpets cleaned.
I love the way my carpets turned out. The only thing I would suggest for improvement is that you be more up front with your customers about potential costs when they call to schedule. I was told that my carpet cleaning would be $139, but when the technician arrived at my home I discovered that treatment for pet dander, odors, etc., was an additional charge. I would have appreciated being told up front that the $139 was a base price and that additional costs could and probably would occur on top of that charge. After the technician had already arrived at my home, it would have been very difficult to turn down the services, since they were badly needed. I would have liked a better idea up front when I scheduled that my cleaning was going to cost over $400.
My carpets look brand new! Pet smell completely gone!
Technician was very nice, friendly but professional.
Reagan was very nice and did a thorough job.
Only thing I was not very happy about was the extra charges for the enzyme and when you have very small bedrooms with furniture, you are not cleaning a whole lot of carpet, so the charge for the small hallway I thought was not necessary.
The guys did a great job and were very receptive to my concern which was dog urine.
Rapid response to request and price. The young man who cleaned my carpets was so pleasant and obliging. I couldn't have asked for a better experience. Carpets dried quickly even though it was a cloudy, rainy day. The carpets were cleaned around 5 PM and were totally dry the next morning.
The carpet feels so clean and soft - not stiff like it has a lot of chemicals in it!
The tech was friendly and professional and my carpets look amazing!
The young man that came to our house was very professional and polite. He was very careful with our furnishings and good at explaining the zerorez procedure. This employee is a keeper. :)
The professionalism and willingness to stand behind your work.
fast, courteous, on time
Whe I requested a revisit, we were contacted by Tom, who arrived on a very cold day to inspect...We were not sure of the bedroom carpet was able to be "brought back to life" a little more, but he said he'd come back on a warmer day to redo some of the spots.
Whe i called for that appointment, I asked for Tom to come back out...I'm not reallly sure of the name of the young man who did come, but I think it was John. He had whom I presumed to be a trainee with him and told me "he (John) was good, too". and that "Tom was very busy that day." when I asked why Tom was not there.
He then proceeded to wipe a damp cloth over the one spot that I was concerned with and told me that the carpet wasn't really a good one and that since no visible dirt showed, that nothing more could be done.
I had made it clear to both Tom and this fellow that I really did not know if anything more could be done...I just needed someone to try.
This was my second time to use your company...and probably the last.
Thank you
Professional service... Cleaning results as advertised...
prompt delivery
help and kind tech knew what he was doing and how to get the best job done.
Nothing much. Keeping our front door open, I'm guessing a hazard of the work, was not great for me as homeowner(it was a windy, cold day). Workers were respectful, friendly and knowledgeable.
good service-did not receive fuller gift certificate