Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84618 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 25, 2014 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service is great, well priced and environmentally friendly.

Report a concern   February 25, 2014 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm a repeat customer --- carpet always looks good. THANKS

Report a concern   February 25, 2014 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super pro technician, no chemical odor, sweet aroma called "clean" upon completion of services.

Report a concern   February 25, 2014 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The price, friendly and professional tech and his knowledge of of carpet cleaning. We are very pleased with our cleaning. Thank you.

Report a concern   February 25, 2014 — Rated 10 out of 10 by Becky Pennartz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free.

Report a concern   February 25, 2014 — Rated 9 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You are prompt and your technicians are well informed and provide good advice.

Report a concern   February 25, 2014 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cordial,prompt,and efficient personnel, especially Anthony Grassi.

Report a concern   February 25, 2014 — Rated 10 out of 10 by Shenell Clegg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had pets stains embedded in the carpet and when I got home and seen how clean my carpet was I was utterly shocked! My carpet cleaner guy was awesome, although I didnt get the pleasure of meeting him personally, my husband did! I did talk with my carpet cleaner guy over the phone, he was very polite and I was very grateful with the services.

Report a concern   February 25, 2014 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

technician was professional, friendly and did a great job. there were no hidden charges or high pressure sales.

Report a concern   February 25, 2014 — Rated 10 out of 10 by michelle Schiell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Rep was here waiting on me when i got home. He had been waiting about 30 minutes and did it with a smile. He was quick and professional and it looked great. 1st time to use you guys, i will for sure be back.

Report a concern   February 25, 2014 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick work, good explanations, good results

Report a concern   February 25, 2014 — Rated 10 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly, on time and did a great job!

Report a concern   February 25, 2014 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician who arrived was on time, prompt, listened carefully and did a great job! Carpets look and smell wonderful. Thanks

Report a concern   February 25, 2014 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick appointment. Service did not take long to perform. Carpet looks good after drying. Will use again.

Report a concern   February 25, 2014 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I called Zerorez to come to clean my carpet due to my dog getting sick and there were several spots. I was told that the spots may not come out (and I understand) but if I paid $60 for another type of treatment the spots should fade and be barely discernible (I think the word the technician used was noticeable). There was no difference before/after the $60 treatment was performed (so in other words I was told something that was not true). . . .

Even though you advertise a free $100 gift card to a jewelry store you never deliver on that promise. This is the third time I have used your service. After the first time, I called to ask about the gift card and I was told I would be sent one. What I received was a photo-copy of a sheet of paper that was already past its expiration date. I was not given one the second time or the one this time. . .

I wanted to use your service so that I did not have detergents left in the carpet, but it is not worth it. Not only do you not provide the gift cards you advertise but this time, it is my belief, your employee stole $60 plus tax from me. . .

A good reputation can enhance the bottom line of any business but it does not take too many bas experiences before word of mouth hampers the bottom line of a business (more so for the service industry).

Report a concern   February 25, 2014 — Rated 2 out of 10 by T.Q. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech claimed he got "turned around" in my house and nearly skipped an entire bedroom.
The radio ads praise Zerorez for their ability to get out even the toughest stains. I pointed out the problem areas in my house and they were treated. However the stains -- all of them -- are still visible. Carpet is cleaner but this "amazing ability" the radio ads claim is baloney.

Report a concern   February 25, 2014 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, fast, and friendly.

Report a concern   February 25, 2014 — Rated 10 out of 10 by J.A.C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products are environmentally and child friendly. We have always had great service. Our carpets look great even though they are 10 years old.

Report a concern   February 24, 2014 — Rated 4 out of 10 by L.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I requested cleaning for 6 rooms of carpet including pretreating which doubled the original quote. I was OK with this, however, the truck broke down half way through the cleaning, so I only got three rooms cleaned and I am not sure how good the cleaning actually was since one room still has stains. I am not sure I want to reschedule cleaning with your company for the remaining three rooms. I am on a tight time schedule to get this done before moving in. Can't afford more equipment malfunctions. I scheduled your company based on a friend's recommendation and was disappointed when only half the job was completed after 2 hours of work.

Report a concern   February 24, 2014 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that there are no chemicals and appreciate no sales gimmicks with technicians. The guys were nice, presented well and were easy to speak to. Definitely recommend Zerorez!

Report a concern   February 24, 2014 — Rated 10 out of 10 by W.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

amazing service! you guys are awesome! thank you!

Report a concern   February 24, 2014 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No detergent ...service is very quick

Report a concern   February 24, 2014 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got the carpet really clean!

Report a concern   February 24, 2014 — Rated 9 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that cleaned the carpet was very professional and the carpets looked great!

Report a concern   February 24, 2014 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everyone is very friendly and polite, from the people who answer the phones to the technicians that clean the carpets. This is the second time I have used zerorez, and I am
very pleased with the results.

Report a concern   February 24, 2014 — Rated 0 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Travel areas not resolved. Carpet only 7mos old. Feel as if a better job could've been done.

Report a concern   February 24, 2014 — Rated 1 out of 10 by J.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your company gave me an arrival time between 11:00am-1:30pm. The technician didn't show up until 3:30pm and even when he showed up acted like nothing was wrong. In my mind it was very unprofessional, not to mention the guy seemed to continually try to "sell us" on your company and the right way to treat our carpet. While I'm sure he knew what he was talking about in regards to carpet, his arrogant attitude from the start made us uninterested. We also ended up paying $100 more than what we were quoted which was not ok! In the end I wasn't pleased with the carpet cleaning itself, the amount of money I paid for it, the technician or your company. We won't be using your company again nor will we recommend you to a friend or business.

Report a concern   February 24, 2014 — Rated 10 out of 10 by P.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech was friendly, worked fast, and was knowledgeable.

Report a concern   February 24, 2014 — Rated 9 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Affordable, high quality

Report a concern   February 24, 2014 — Rated 10 out of 10 by V.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You do a great job!


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