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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really liked Luke who came out to do the carpet cleaning. Very good work and thorough.
Courteous and knowledgeable techician. Effective cleaning process.
Every time I have zero Rez come to my home the associate always has the same comment, " this is not my normal truck and I do not have a specific piece of apparatus.
The speed and professionalism of the employees and the work was outstanding!!!
no residue!!!!
I also had my carpet shampooed last year but this time on Monday I found it was not as satisfactory as last year.The spots in traffic area we thought will go away after it dry out but no it is visible in family room
The carpets are really cleaned without any residue to attract dirt later
Keith was at my house when he said he would be there. He was very professional, thorough, and answered all of my questions. Keith did an excellent job, and we plan on using Zerorez again. I would give Keith a 15 out of 10. He was that good.
When I asked to have one chair cleaned I felt it was not cleaned except on front. The arms, sides, top, and back were not touched.
Quality of cleaning.
The fact that they are green and I feel like my carpet is really clean after you finish.
You seem to have gotten out spots that were very ground in.
will use again.
It was a very complete job and they worked hard to clean a high pet odor area. I was impressed with how good the carpets look and how clean they feel. Thanks!
Technician arrived on time, carpets very clean and smell good!
We are always happy w the results & always extremely happy w the people you have doing the work! They are always very kind and cool and we're happy to have them in our home.
took stains out
I had my carpets cleaned Monday (2/10/14)and was very satisfied with the cleaning itself. I called and spoke with Thomas on Monday and told him I thought there was some miscommunication between myself and the technician. The technician talked to me about a "protectant" that could be put on the carpet after cleaning. We never discussed how many rooms nor the cost. I never said "Yes" I wanted this to be done. I was wondering why the bill was higher that I expected but waited till I got the email to investigate. I immediately called and Thomas told me I would receive a call back by 6:30pm on that Monday after he spoke with the technician. I AM STILL WAITING ON THAT CALL AND THIS IS WEDNESDAY! I am highly satisfied with the technician and the carpets look great. I have used Zerorez for several years on three homes that I own. I would like to get this issue resolved.
Professional and courteous! Job well done! My technician actually got on his hands and knees to smell the carpet for one bad spot to be certain it was indeed clean! I only use Zerorez! Going to try the grout cleaning next.
Friendly representative. House smelled clean. Carpet looked wonderful
The gentleman that came out to pick up the rug was very polite and knowledgeable.
Definitely the brush that buffs up carpet. :)
The professional service was wonderful and the carpet looks great!
Green clean
This is the cleanest that my carpets have ever been. Also the tech's are clean cut, nice , and timely.
It Works!! I have used it twice.
No chemicals, carpet very soft after cleaning.
Excellent cleaning,my carpet feels so soft, smooth and clean. Thank you
Your servicemen were friendly, courteous, timely, and efficient. The cleaning was very effective. Thank you.
The service people are always so nice and helpful.
Courteous workers. Good results.