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based on 84618 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've used several other carpet cleaning services and Zerorez is the only one where spots don't show back up!
I like how clean my carpets stay long after they have been cleaned by Zerorez.
Carpets, Furniture and home feel clean and fresh. Staff is professional, friendly and efficient.
As far as the cleanliness goes my carpet looks exactly the same after cleaning as it did before you came out. The machine you used put really bad grooves in the pile (supposed to be "new" technique to restore carpet to like new condition by lifting the pile?????) But, after I vacuumed it still has the groves and the pile in between the groves is still matted down in the high traffic areas. Also where I had furniture marks there is no visible difference, in fact I was able to put my furniture in the exact spot because the leg marks were still there. I see no renewed brightness nor softer texture, basically it just looks like it was wet down.
The worst thing about the entire experience is that they left my platform bed flat on the carpet where no air could circulate under it to dry. Most companies put Styrofoam cubes under the furniture so the carpet doesn't stay wet. When I called the office about this the phone rep said I should stand up my bed against the wall until the carpet dried or it would mold. I asked if they should have elevated it and whether or not they had the Styrofoam cubes and he said Yes to both questions and then stated that the technician should have offered me some. I told him I couldn't leave my bed propped up against the wall because I needed to sleep in it and his response was "Sorry, wish I could do something for you but I'm not there." I told him I was not happy at all and all he said was "there was nothing he could do about it now".
Not a great experience!!!!! Not only will I NOT recommend but I'll tell everyone I know how much I feel my money was wasted. I even thought about calling visa and disputing the charge I'm so upset!
The stains are out, carpet smells fresh and clean, and the carpets dried very quickly! The technician was very professional and provided excellent customer service.
Don't ask me to complete a survey until after my rug is returned
The technician told me the cat hair would not be a problem (the rug was an up-sale and this not vacuumed before Zerorez's arrival)
Receipt that arrived after rug gone said 'not responsible for pet hair'
my carpet is 8 years old have never had it professionally cleaned after it was finished it truly look just like new. I am very impressed very happy with the result and also the technician was very knowledgeable and was answering all my questions .
I thought Miguel did an awesome job explaining everything. The carpet looks amazing. I just wish the treatment for urine stains did a better job. I can still see areas that i thought would be removed.
Randy Jones was an excellent technician and such a happy personality. I will ask for him next time, and there will be a next time.
Unfortunately, my expectations were not met. I've heard so many glowing reports on the radio from KLTY and KLUV saying zerorez gets out all kinds of stains and that zerorez makes your carpet look almost like new. But there are still spots that have showed back up just a few hours after Luke left. There is an obvious spot in one of the bedrooms. Also, a walkthrough was not done or suggested by Luke. Furthermore, the pretreatment (enzyme) was an extra $60 and the radio announces "get your carpets pretreated, cleaned, and sanitized for $89!" So I paid an extra $60 on top of the $89.
No chemicals or soapy residue.
I will only use zerorez from now on. The carpet dries very fast.
Fast,thorough,efficient
With grandkids, a dog, a cat and a lazy husband my carpet gets pretty dirty. Zerorez always gets it as clean as it was when new. It dries quickly and isn't sticky like it's been with other services. I have not used another service since I started using Zerorez and probably never will. I always recommend Zerorez to my friends & family. It's the best!! And the techs are always super nice.
Cesar was very professional and friendly. He explained the process and was very knowledgeable.
It seemed to clean my carpets really well. I like the spot treatment and the fact that the service was excellent. He wanted to make sure I was happy with the service I received.
I was quoted a price and then ofcourse got upcharged for stain removal....even though not a lot of stains came off. Also I was charged for my rug and all he did was run the machine over a few times and it doesn't look clean to me. The technician was polite and did his job but I am not happy with your product.
You are on time and your employees are terrific. The carpets look and feel clean
Had to wait for 5 hours the day of the appointment and still did not get my carpet cleaned that day, equipment malfunctioned and had to r/s to another day. The young men that came out both times were very nice.
The service is great. The technicians know what they are doing and share all kinds of information about what they are doing. When they are done I feel confident my carpet is as clean as it can be. This is the third time I have used Zerorez and will not let anyone else clean my carpets or tile.
The products cleaned the carpet and the service provider did not try to upsell me on anything.
the zero residue
Fabian Moreno and Randy Jones provided excellent customer service. They were knowledgeable, friendly and did an excellent job cleaning my carpet.
The Zerorez steam method is great. Our carpets are bright, clean and beautiful.
I hesitated to send my area rug to be cleaned. I was assured by the manager that it would be returned a specific day. Well that day came and went and I got no rug and no call. I called on Saturday (the next day) and was told it would be delivered at 4. I rushed home from work and called Zero Rez and was told they were on their way, then I got another call and was told they couldn't deliver it until Monday or Tuesday. Then Monday came and I was told it was raining and could not be delivered until Wednesday. Well, that didn't work for me and after a lengthy conversation, it was delivered Monday night. I was also told that I should have called them on Friday to confirm it was to be delivered. It was totally bad customer service and a company I won't do business with again.
Service rep was very thorough and explained all the step that he was planning to do and what I should do in the future to keep my carpets clean. He did an excellent job of cleaning my carpets and I would highly recommend Zerorez to anyone. Thanks for a job well done.
The way that they take care of their customers in the rare case that they need to come back a second time.
The tech guy was friendly and knowledgeable and answered all of my questions during the cleaning process.
Prompt and professional service.
It appears to have worked great. Will be able to evaluate in a few weeks.