Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83502 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2013 — Rated 9 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and knowledgeable service technicians.

Report a concern   December 30, 2013 — Rated 10 out of 10 by Umeki Neverson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did the job! They were able to thoroughly clean the carpets and remove all the stains and smells of previous owner. Thanks Zerorez!

Report a concern   December 30, 2013 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that there is not a long delay to get an appointment, and the technicians arrive as promised. I like the "green" cleaning process and the courtesy of all of the representatives!

Report a concern   December 30, 2013 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved that there was no "chemical" smell when the team was done cleaning, and the areas were safe for my children even immediately after cleaning. Also, the team that performed the service - Joshua and Max - were INCREDIBLY professional, friendly, and a true pleasure to work with. This was my first experience with ZeroRez, and because of how wonderful Joshua and Max were in the service call, I will use you again!

Report a concern   December 30, 2013 — Rated 3 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

3rd time using Zerorez and have been less impressed each time. Carpet really spotty

Report a concern   December 30, 2013 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks fantastic!

Report a concern   December 30, 2013 — Rated 10 out of 10 by Kathaleen May Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techs are always friendly and do a good job.

Report a concern   December 30, 2013 — Rated 10 out of 10 by Michelle Smith. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Convenient fast and affordable

Report a concern   December 30, 2013 — Rated 0 out of 10 by P.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I asked to have carpet stretched but no one advised when I called that we had to move all the furniture in the room just that the tech would look at it when he got there and he didn't have enough manpower to move when he was there. More info at time of call in would have been great. Did not get carpet stretched. Living room couch and love seat were cleaned around and not moved and we asked about it while tech was there and he advised no extra charge to do it and no problem. We could have moved the couches for him if I had known he was not going to clean under them. Very disappointed.

Report a concern   December 30, 2013 — Rated 8 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

The guys said they sprayed Pet cleaner beforehand, but it didn't seem like they did. In just one week, we could smell the pet odor.

Report a concern   December 30, 2013 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast drying time and no apparent residue

Report a concern   December 30, 2013 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets!!!

Report a concern   December 30, 2013 — Rated 7 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

There was a big stain left in the hallway that I didn't notice until after my service tech had left

Report a concern   December 30, 2013 — Rated 9 out of 10 by N.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no smell or residue

Report a concern   December 30, 2013 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look new after they were cleaned. And I was able to make an appointment for the next day.

Report a concern   December 30, 2013 — Rated 10 out of 10 by G.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like it because it is the green way to clean. The carpet was very bright and clean looking with no residual chemical smell.

Report a concern   December 30, 2013 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

we had better results using Zerorez than anyone else we've tried.

Report a concern   December 30, 2013 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was prompt, friendly, and extremely knowledgeable about the service. This was the best my carpet has ever looked after a cleaning. I am particularly impressed with the recovery of the fibers of the carpet which were flat from traffic. Thank you for an excellent experience. It certainly lived up to the advertisements.

Report a concern   December 30, 2013 — Rated 10 out of 10 by Ida Porcayo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was excellent the job was done quickly and my carpet look like new again.I would very likely recommend and have service done again.And both gentle that came out to clean our carpet were very professional and kind. I would like to say Thank you for such a awesome job on our carpet.

Thank You
IDA

Report a concern   December 29, 2013 — Rated 6 out of 10 by F.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wanted just the basic cleaning for my carpets, no special treatments, because I want to see how clean my carpets would be with only the regular process. However, the technician insisted that because I had some pet problems, the carpets had to be pre-treated, and, in fact, refused to proceed unless the treatment was performed. This increased the price for the cleaning job by 150%, even though I was offered a "special price" for the treatment. And this was for a Level 1 treatment! Level 2 would have been even more costly!! I signed up for my carpet cleaning in response to the various specials being advertised on radio station KRLD. It appears these were loss-leader specials designed to attract new customers only to require additional services be purchased.

Report a concern   December 29, 2013 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Dis a good job cleaning the carpets. Professional

Report a concern   December 29, 2013 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet with no residue, services delivered in a professional manner.

Report a concern   December 29, 2013 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

quick, professional

Report a concern   December 29, 2013 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I put a note this morning on your website.

Report a concern   December 29, 2013 — Rated 9 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Liked the lack of heavy smell

Report a concern   December 29, 2013 — Rated 6 out of 10 by A.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was almost an hour late and the cost was more than I was quoted on the phone. A fuel surcharge? Really?

Report a concern   December 29, 2013 — Rated 6 out of 10 by C.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

A couple of problems with the carpet stretching job. The carpet wasn't tucked under the baseboards on one side of the room, so I had to do that myself. And the new seams are very noticeable.

Report a concern   December 29, 2013 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James Last name removed and Carlos explained everything before it was done and afterwards-very courteous and polite and did nothing without asking me first-they were ahead of the scheduled time-would only want those two to come back for further clean ups in my house

However, I would appreciate it if Bo Last name removed would give me a call regarding one of his customer service representatives that almost cancelled the whole cleaning process.There were a lot of issues that James Last name removed apologized for on behalf of the company-although he, himself had nothing to do with the bad customer service at the time I called.

Report a concern   December 29, 2013 — Rated 9 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean product. Service was prompt and efficient.
Serviceman was polite and knew his products

Report a concern   December 29, 2013 — Rated 8 out of 10 by H.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would recommend to friends but with a warning to watch out for the upsale of unecessary services


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