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based on 83874 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Liked everything from the start of scheduling the appointment. The price given to me at the time of the appointment was exactly what I paid, no surprises or high pressured sale to add on something else. Not by the scheduler or the tech who cleaned my carpets. The tech was very good at explaining what he would be doing and how the carpet should look and at discussing some of my really difficult spots. Ron was my tech and I really can't say enough nice things about him and how he represented the company or the service. Lastly, WOW... My carpets looked even better than I could have wished for, the difficult stains that Ron discussed with me, GONE. I will definitely recommend Zerorez to all my friends and family. Great price, great service, great result. THANKS!!!
I was able to get service the same day and had 3 rooms cleaned very quickly. My carpets look like new!
Very professional serviceman. Ron was very helpful to me as I am currently recovering from major surgery. He worked around my furniture so I was always sitted. My carpets looks as good as when it was installed.
The technician was very knowledgeable about the service and patiently answered all of my questions. I thought he did a very good job.
Had to redo our tile floors. Both Brad and Bill were committed to making the job right. floors look great. Thanks Zerorez for caring enough to come back out and ensure that I was satisfied.
Randy Jones is a super star! He goes above and beyond good service and produces astounding results. He, again, did a suburb job!
It works.
Kyle was annoying. He tried several times to up sell my mother...,,after she had already declined the pet treatment. Then he came to my condo, and tried to up sell me after I had told him the carpet cleaning was a gift from my mother.
My condo is on the second floor. He was not sure, even after I showed him how, to get the hose in place. He said he was by himself. I told him the last time they came out there was only one person.
My mother, Name removed, declined to respond to this survey, because she was so annoyed.
Amy Last name removed
10421 High Hollows 211
Dallas , Tx 75230
Phone number removed
The service tech did a great job but when it came time for my bill I was not happy I got charged a extra 180.00 for pet treatment. Yes I asked for the pet treatment , but if he had told me how much it was going to cost I would have not had him do it!! It was not worth 180.00 this is a rental I don't own this house!!
Well I have had 2 experiences with your company and the 1st was superior and this 2nd time here on Sat was disappointing. So I suppose I would recommend you because this could have been a fluke, seeing as I was very pleased with first visit.
Did a very good job deep cleaning my home's carpets
The carpets look amazing when the cleaning is complete and the service Rep was very professional.
make sure your worker know what they are doing
Every person I talked with and the young man who came to the house were very courteous and explained what they were doing.
Quick appointment scheduling, quick service, knowledgeable service tech, affordable price.
I like that less chemicals are used on the carpet. The technician seemed knowledgeable and friendly. He didn't try to oversell additional services.
Service was great.
Clean carpets and nice associate.
I was told a arival time between 4:30 and 6 and the tech showed up after 8.
In and out quickly. Dries quick without residue.
Rubin was exceptional with his service!
They get carpet really clean!!
Chemical free and quick drying
I am especially grateful for the honesty given from the rep upon his arrival. I knew our carpet was in bad shape from our pets, but hadn't considered that a cleaning wouldn't make a difference in the stains/odors. The rep explained very well how the initial cleaning would not pick up any deep stains and odors, and adding on the extra costs for deep cleaning, etc. would not guarantee that the carpets would remain clean as deep stains and odors may reappear. We decided to skip the cleaning this time and just replace our flooring eventually. I still would recommend Zerorez in a heartbeat, because years ago when I used them my carpets became clean (no pets in the house at that time) and stayed clean for a long time, and also because of their genuine honesty to their customers. Thank you.
The tech was professional and did a very good job cleaning my carpet. Thank you.
No residue and no smell. Plus as a repeat customer each time your technician has been very effective and professional. We had the same experience this time.
Meets expectations every time
Always have excellent results. Carpets look really nice after cleaning.
Thank you for asking. Several things.
When I first called, I was told that I would get a call Friday 01-24-2014 to schedule a two hour window for the cleaning. No call then, but got a phone message over the weekend that you would be out Tuesday 01-28-2014 between 1:30 and 4:00 PM. The crew showed up before Noon without calling first. Fortunately, I was ready for them so no problem there.
However, this was our third or fourth time using you. This time it seems like the carpet is not as soft as before. It feels "crunchy" and the carpet fibers are not standing up like before.
I thought that the customer service was great! I really liked Paul (i hope I remembered his name correctly) He was very sweet and explained everything thoroughly. My carpet looks great. The only problem is that I still smell the dog urine.