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based on 84619 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality work, nice & polite technicians.
No chemicals.
I was a firs time ZeroRez customer after hearing radio advertisements. I greatly appreciated the professional approach ZeroRez took in giving me an appointment, appointment reminder and showing up in the time frame they promised. The ZeroRez water powered, Green technology and minimal detergent approach is above and beyond most carpet cleaning services in the DFW area. I would recommend ZeroRez services for any allergy sufferers and any families that don't want to wait around all day for carpets to dry.
The service is just amazing. My carpet looked so bad. Now it looks new.
I have one suggestion. i think customers should be able to redeem the coupons by just showing them on their phones.
I like the fact that there are less chemicals used to clean the carpet and that there is no scents or smells, only clean! The people I talked to and that were in my home were very professional, courteous, and respectful.
Dwayne was very professional... On time, fast and did a wonderful job on the toughest areas!!!
They arrived on time and were very nice and very respectful of my furniture.
Great results in my carpet. Also the service rep Ray was very knowledgeable about the product.
speed
Well you got the carpet clean so that is the goal.
customer service and how fresh and clean the carpets are
Failed to show up. Re-scheduled. Arrived late. Didn't do great job on the carpet. House smells like wet carpet, not fresh and clean. Charged me way more than quoted price. So no, I would not recommend.
I love how friendly and helpful the tech ' s were
The carpets are very clean. They feel good and do not feel like there is any type of residue.
No chemicals.
The person who came to our house was great.
the people who come out are very professional..I am met and asked fro Luke Henexson on several occasions as he does such a great job!! The carpets come out great.This time he did my tile floors as well and they look great!!
Rugs looked very good. Technician, Daniel Jackson, was very polite, efficient, and professional.Tom Moody came back for several spots that we missed during the final walk through and did an excellent job. He, too, was very polite, efficient and professional. We definitely will use Zerorez again for our carpet cleaning, and because of Tom Moody, will also have our tile floors cleaned on our next carpet cleaning service.
Very clean, fresh, almost like new results. Service was professional and fast.
No called me back to follow up with an invoice issue
After I received services. There was cash given to technician that
Didn't show up on invoice. The person said she would call me back.
That was 2 days ago. It's Friday so I guess I m not getting a call back
Carpet has never been cleaned as well. Cleans under furniture
After vacuuming several times, even with a new vacuum bag . . . we still have "streaks" that will eventually go away, but it would be nice if we didn't have to wait. We would have been embarrassed, if we had visitors come over, with all the "streaks". The carpet is now very clean, we just wish it could have been "raked" while the carpet was still damp. Yes, we will probably use ZEROREZ again . . . in the meantime, is there a rake available, kindly like the ones used several years ago on "shag carpets" ???
I liked the person who came to do the work. He was prompt, clean, pleasant, hard working and knew what he was doing. I am very pleased with how our carpets look and feel now.
The safety of the product itself is the first drawing point, but your representatives are the best. They are courteous and pleasant. They do a very thorough job and they promote your company. Many times you may get a service person that doesn't really care about they product/service they are providing-- but not your service people. This is the 3rd time we have used you all and it won't be our last.
The results were very good.
Great technician, Ron. Awesome service. Great!!!!
The floors stay clean longer than other company's I've used
Received outstanding service!
Good product and good service once on site.
The technician Ron Self was fantastic. He was knowledgeable, helpful and professional. He did a great job!