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based on 83875 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make it clearer to what is being done and know what they are doing when they move furniture.
Love the eco-friendly approach, and the results!
clean!
yet there are 2 places on the couch he cleaned that are not as clean as the rest.
The original price quoted was not the price stated by the technician who arrived at the house. The first representative I spoke to was unfriendly and not at all helpful. Fortunately, the second person I contacted was VERY helpful and apologetic of the previous experience. The discrepancy in price was explained and corrected. The quality of the work was good. We will try Zerorez again in the future, but I reserve the right to say very likely to after the second chance.
My carpet almost looks new when it is completed and your service men are very helpful every time
End result was not as I anticipated, especially after radio advertisements from reputable people. Not all that clean and reappearing spots.
Our carpets seem to stay clean longer. The gentlemen that cleaned the carpet were very professional.
Your service representative was very courteous and efficient. My carpets looked great and do not have a heavy "perfumy" smell.
Fast service, and very clean carpet. Very impressed that a major stain is gone. Carpet looks refreshed as well as clean.
Everything,
REALLY WORKS WITH NO MESS OR WASTED TIME TO DRY, DONE QUICKLY
quick & easy
They came early which was a plus for me and they worked quickly and the Last name removed was what they quoted.
Technician was unable to make it to my home in the timeframe quoted so I wasted a whole day of sitting home and had to reschedule. I rescheduled and then they missed the timeframe again on the second try! If you know your technicians are running behind be courteous enough to call the customer to see if they would like to wait or reschedule!,
Your product was not able to remove some of the traffic stain in the house. It did remove doggie dander smell. The men who pulled the service call were wonderful. Thank you.
Carpets look great! Very impressive that this can be done with water!
Very quick and very clean
No chemical residue left on my carpets.
Clean, no soap anf fast drying. Price is reasonable. Arrive on time as promised.
No chemicals
THEY WERE VERY EFFICIENT AND DID AN EXCELLENT JOB.
CARPET LOOKS VERY CLEAN, FAST SERVICE
Non toxic cleaning!
I do think the cleaning charges for a sofa & love seat are ridiculous (so I didn't have thosedoneas planned).
The carpeting turned out gr8 & the technician was very knowledgable & nice.
Clean and appear to do the job.
The associates I met were very nice, well informed and dedicated to making me a happy customer. Even though my carpet had some stubborn spots, they worked at it until the carpet was clean and I was satisfied. Thanks!
Service rep was knowledgeable, clean, considerate, did everything possible to make sure all questions answered. Job and cleaning were done well
it is a simple process
Make sure the equipment is working.
Prompt, hardworking techs, cleans well. Tim Colby did a great job. Will request him next time!
First of all, my carpet looks fantastic, and it was gross! I was not shocked about the price, extras were revealed on the phone call and I thought they were quite reasonable. The technician was very professional and careful about my things. I was extremely pleased and will use them again!