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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
During the discussion with the technician, he explicitly told me he "wasn't planning on moving the furniture" in any of the rooms, and then also told me that if i did want the furniture moved, i would have to supply my own plastic carpet shields to put under the legs of the couches.
i would expect this to be a standard inclusion with the carpet cleaning service, but the technician made it seem like it was a chore, and that this was a strange request.
After all the good things i've heard about ZeroRez, i was pretty disappointed in the customer service aspect.
How quickly the carpets dry
all green products
Staff who delivered the service were very nice and proffesional. They answered my questions and did an EXCELLENT job. I will defenitely ask for this service again.
They are great!!! Gets out all the stains and smells. Your staff is very friendly and they go above and beyond.
The lack of residue and soap left in the carpet by your service, as opposed to other carpet cleaning services. Our tech ,Kyle, was very professional and nice too. Good job.
James was awesome! Professional, timely, focused, did great job!
Joseph and his helper were great! Very nice, professional, and efficient! They explained everything and answered all of my questions. The carpets look great too!
Perform oil changes on your trucks outside of arrival windows.
The tech was very thorough and professional and I feel that the carpet looks better.
Great service for a great value.
The service was fast and efficient and clean.
The technician was super. He was having problems with the equipment and I did not do a walk through before he left, but when I stepped on the carpet I knew we were in trouble. There was so much water! I knew it would not dry in about 4 hours. Fortunately, I have a SteamVac and was able to extract the water. I extracted 4 gallons of water from the living room and bedroom. It still took 24 hours for the carpet to dry.
I was so disappointed because I have heard so much advertisement about Zerorez!! I feel it was just the bad equipment..Sorry!
Feels and smells very clean!
Never had a better job done calling a carpet cleaning company to clean my carpets, that's why I started just doing it myself. Until recent health issues I needed to call someone out, I was pleasantly pleased with the professional carpet cleaning I received and the technician was friendly and just a great guy. I paid what was the promised quote was no hidden fees or sales pitch fees, loved it.
Thanks, Laura Mills
The technician was very professional and nice. He did a great job and left everything clean and knit
They are clean and good for the environment. It looks and feels clean, and dries quickly.
Friendly and straight forward customer service
Love that they are chemical free and love the customer service.
The men were very professional, friendly, and did a super job stretching and cleaning our carpets!
Clean floors and nicest workers!! Both times!!
Very professional, no game playing and the carpet looked great when the job was complete
Better communication from the home office with the customer. We were given different time frames the cleaning was to happen and when the person arrived we got another time frame. Overall we felt Fabian and his helper were very professional and at this point it appears we have a great job. May take a few days to see if there are any spots we are not happy with but at this point I don't anticipate that.
Very professional and friendly. Great Job!
price was reasonable and received quickly
Technicians were given the wrong house number or could not read. They went next door. However, they were pleasant, courteous, professional and friendly.
There was a black spot on the carpet in the front of the closet that was not removed. I got it out the next day with a spray of NOW cleaner (from Sam's) and a white rag. Are they unable to spot clean?????
There were two black scuffs on the white walls, made by the equipment used to clean the carpet.
Technician told me the carpet would be dry in four hours and I didn't need to run fans to dry. I put a fan on it, anyway, and eight hours later, it was still very wet.
It is too early to tell how good the cleaning job is. When carpet completely dries, often stains become apparent again.
The service!!!
We have had other carpet cleaners in the past. There has always been one spot that would not come out. It is still there, but far less noticeable. What can I say? The carpet is over 11 years old.
effective, no-soap

The sales people and technicians are always friendly and professional. The technician was on time and did a wonderful job. My carpets look fantastic!!! Thanks