Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83879 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 24, 2014 — Rated 10 out of 10 by Liberty Givens Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The sales people and technicians are always friendly and professional. The technician was on time and did a wonderful job. My carpets look fantastic!!! Thanks

Report a concern   April 24, 2014 — Rated 5 out of 10 by M.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

During the discussion with the technician, he explicitly told me he "wasn't planning on moving the furniture" in any of the rooms, and then also told me that if i did want the furniture moved, i would have to supply my own plastic carpet shields to put under the legs of the couches.
i would expect this to be a standard inclusion with the carpet cleaning service, but the technician made it seem like it was a chore, and that this was a strange request.
After all the good things i've heard about ZeroRez, i was pretty disappointed in the customer service aspect.

Report a concern   April 24, 2014 — Rated 9 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How quickly the carpets dry

Report a concern   April 24, 2014 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

all green products

Report a concern   April 24, 2014 — Rated 10 out of 10 by Sandra Rodriguez.. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff who delivered the service were very nice and proffesional. They answered my questions and did an EXCELLENT job. I will defenitely ask for this service again.

Report a concern   April 24, 2014 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are great!!! Gets out all the stains and smells. Your staff is very friendly and they go above and beyond.

Report a concern   April 24, 2014 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The lack of residue and soap left in the carpet by your service, as opposed to other carpet cleaning services. Our tech ,Kyle, was very professional and nice too. Good job.

Report a concern   April 24, 2014 — Rated 10 out of 10 by M.A.N.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James was awesome! Professional, timely, focused, did great job!

Report a concern   April 24, 2014 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph and his helper were great! Very nice, professional, and efficient! They explained everything and answered all of my questions. The carpets look great too!

Report a concern   April 24, 2014 — Rated 8 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Perform oil changes on your trucks outside of arrival windows.

Report a concern   April 24, 2014 — Rated 10 out of 10 by Lee Lauterbach Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very thorough and professional and I feel that the carpet looks better.

Report a concern   April 24, 2014 — Rated 10 out of 10 by L.A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service for a great value.

Report a concern   April 24, 2014 — Rated 10 out of 10 by C.P.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was fast and efficient and clean.

Report a concern   April 24, 2014 — Rated 0 out of 10 by W.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was super. He was having problems with the equipment and I did not do a walk through before he left, but when I stepped on the carpet I knew we were in trouble. There was so much water! I knew it would not dry in about 4 hours. Fortunately, I have a SteamVac and was able to extract the water. I extracted 4 gallons of water from the living room and bedroom. It still took 24 hours for the carpet to dry.

I was so disappointed because I have heard so much advertisement about Zerorez!! I feel it was just the bad equipment..Sorry!

Report a concern   April 24, 2014 — Rated 10 out of 10 by Claude Foster Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Feels and smells very clean!

Report a concern   April 24, 2014 — Rated 9 out of 10 by Laura .Mills Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Never had a better job done calling a carpet cleaning company to clean my carpets, that's why I started just doing it myself. Until recent health issues I needed to call someone out, I was pleasantly pleased with the professional carpet cleaning I received and the technician was friendly and just a great guy. I paid what was the promised quote was no hidden fees or sales pitch fees, loved it.

Thanks, Laura Mills

Report a concern   April 23, 2014 — Rated 10 out of 10 by R.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and nice. He did a great job and left everything clean and knit

Report a concern   April 23, 2014 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are clean and good for the environment. It looks and feels clean, and dries quickly.

Report a concern   April 23, 2014 — Rated 9 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and straight forward customer service

Report a concern   April 23, 2014 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love that they are chemical free and love the customer service.

Report a concern   April 23, 2014 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The men were very professional, friendly, and did a super job stretching and cleaning our carpets!

Report a concern   April 23, 2014 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean floors and nicest workers!! Both times!!

Report a concern   April 23, 2014 — Rated 9 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, no game playing and the carpet looked great when the job was complete

Report a concern   April 23, 2014 — Rated 8 out of 10 by W.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better communication from the home office with the customer. We were given different time frames the cleaning was to happen and when the person arrived we got another time frame. Overall we felt Fabian and his helper were very professional and at this point it appears we have a great job. May take a few days to see if there are any spots we are not happy with but at this point I don't anticipate that.

Report a concern   April 23, 2014 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and friendly. Great Job!

Report a concern   April 23, 2014 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

price was reasonable and received quickly

Report a concern   April 23, 2014 — Rated 7 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Technicians were given the wrong house number or could not read. They went next door. However, they were pleasant, courteous, professional and friendly.

There was a black spot on the carpet in the front of the closet that was not removed. I got it out the next day with a spray of NOW cleaner (from Sam's) and a white rag. Are they unable to spot clean?????

There were two black scuffs on the white walls, made by the equipment used to clean the carpet.

Technician told me the carpet would be dry in four hours and I didn't need to run fans to dry. I put a fan on it, anyway, and eight hours later, it was still very wet.

It is too early to tell how good the cleaning job is. When carpet completely dries, often stains become apparent again.

Report a concern   April 23, 2014 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service!!!

Report a concern   April 23, 2014 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have had other carpet cleaners in the past. There has always been one spot that would not come out. It is still there, but far less noticeable. What can I say? The carpet is over 11 years old.

Report a concern   April 23, 2014 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

effective, no-soap


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