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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No one showed up to the first appt (which I confirmed by phone AND which we received automated reminder voicemails about). When we called to find out where the crew was, the person on the phone couldn't find no record of our appointment. So we rescheduled. The crew that came out did an okay job. There is still visible dirt or small debris on the very edges of all of the rooms they cleaned - where the carpet meets the baseboard.
Carpets were cleaner than with any other service used.
All spots came back
On time, excellent job, no pressure, very nice young man, good job. Thanks Name removed
1. Tell people how long it will REALLY take to dry carpets. I was told 4 hours, but nearly 48 hours later, I still have damp rooms. We would have planned to be gone if I'd known.
2. The payment system was odd. My tech entered my credit card number into his phone--rather than swiping it. If I'd known how that would be done, I would have paid in some other form. I don't know how/whether he still has possession of my number.
3. My house still smells like dog. Maybe it will be better when the carpets have finished drying. I know you sell "special" services for pets, but I couldn't figure out why I was having my carpets cleaned at all if I was going to have to buy special cleaning for pets. If we REALLY have to pay more for pet cleaning, I think you should advertise that, or at least ask customers when they set up their service. People should make decisions and know their costs up front.
4. My tech was very friendly and seemed efficient, so this is not about him.
My biggest disappointment is your technician said that your technology and equipment wouldn't be able to clean my carpets & he thought it wouldnt be worth the time to give it a try after he gave a couple minutes to test one spot on the carpet /he seemed very courteous over the phone /since that's all I was able to do was talk to him over the phone since I wasn't home and it was my stepson that was present at the testing of the carpet and the delay of the time that the technician was actually going to show up was a little bit of an irritant .I thought this was a revolutionary new system of cleaning /I know my carpets were dirty !but I didn't think they were that dirty that they couldn't be clean :so that's what I'm going to tell other people/ if you think there might of been a error in this whole situation and you do have the technology to clean my carpet !!please contact me /if not this' will be the review that I give other people.Thank You
Minimal chemicals
The gentleman that cleaned our carpet was very knowledgable about the products. He arrived on time and explained the process step by step. He asked for the major stains that required mote attention and assessed them individually. I didn't feel that he was rushed. He took his time and gave me an estimated time of completion, which was very accurate.
I was really impressed with the service and information. I will definitely recommend Zerorez to others and will call back in the future.
You did an excellent job..
Tracy was very friendly, thorough and informative.
the carpet still looks ans smells clean several days later, that is not always the case with other vendors
Great customer service & the cleaning made our carpets look brandnew!
Product quality and professionalism of your representatives
It took three phone calls and calling in after a special promotional commercial in order to get my appointment for the time frame I wanted.
Professional and informative.
You guys were prompt, friendly and there was no chemical smell when the guys left!
My carpets look great! Thank you!
Everything was great. Technician was professional and honest.
Technicians introduced themselves, they were neatly dressed, and they worked like pros.
I did NOT like the insurance survey while trying to obtain the free movie tickets. There just was no way out. My major dislike.
The equipment left a grease stain on my carpet. I called them back and they corrected the stain.
My wife likes the carpet and so do I.
The men were courteous and professional. Carpets look great; we like that they paid attention to the details.
The servicemen were very knowledgeable and friendly. They listened to my concerns and guided me to the proper treatment for the rooms.
Great product. You're the only carpet cleaner in my mind!
No chemicals, most stains are removed and dried relatively quickly.
Clean the carpet the first time
Daniel was excellent and so was his associate!!! I will ask for them again on a return visit. My carpets look wonderful.
Prices are much higher than expected
I think your technology is the best, and everything you say happens.
I would like to suggest that you tell your service reps to put paper down (or something) when they are cleaning carpet under a couch or chair with metal frame. This happened to us,and now we have to have someone come back to clean the rust stains on the carpet. It would have been nice if they would have given us an appointment the next day, instead of waiting for 3 days.
Also, the floors are always wetter than you represent they will be. Please prepare people better, so they know that it will take 24-36 hours for it to completely dry.
Thank you
Joe and Oscar arrived on time and were very professional. I appreciated their explanation of the process and their politeness. We WILL be using them again in the future and recommending Zerorez to our friends. Thanks for a great job.
I felt Joe & Tommy were honest about what I needed to do to get my carpets, 2 recliners & kitchen floor back up to good condition. It cost me $950 but I felt they were not hypying as to what needed to be done. Now that I can afford to, I will use your company for the proper up keep.
Tried three other carpet cleaning companies and only Zerorez was able to remove the oily discoloration that my dog left in the areas she sleeps.
The only suggestion I have is that when the appointment is scheduled for a certain time that the workers do not show up before that. They were lucky my husband was in town and could meet them back at the house when they called. Please stick to the time that is scheduled. The service is always great though. I have used Zerorez two times now and I will continue to use your services. Thank you.