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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job cleaning some difficult areas of carpet. Didnt smell. The guys that were here were very professional.
My service tech, Anthony Grassi, was professional, courteous and knowledgeable. In my opinion, Anthony's approach, overall communication and results are paramount and I would highly recommend his services in conjunction with the Zerorez guarantee.
I had Zerorez come out in December on the special and spent quite a bit more than I had expected. The traffic areas came back within a week or two. Our dog has has several accidents that I wanted spot treated since then and I had Zerorez come back again on a $79 special. I ended up spending almost $500. The technician recommended extra treatments that were not mentioned the first time. I am not happy with the results. The carpets looked good for a few weeks. Our carpet is 16 months old.
Clean, friendly and fast!
The grout in the kitchen could have been cleaned more thoroughly. In this case it was not scubbed evenly so the grout has many light and dark patches making it look inconsistent. For the $800 bill I paid to have my whole house cleaned (carpet, tile halls stairs) and the tile area is 2/3 of my entire downstairs, I expected it to look better than it idoes.
Carpets are cleaner than previously.
hot water method
Needed to get rental ready for tenants. Called z and they worked me into their schedule the same day.
Service was excellent. Customer Service top notch!!
I have now become a loyal customer and will always call Zerorez for my carpet and area rug cleaning.
The area rug's color was so vibrant after the cleaning.
I like that you do not use chemicals.
Max, the tech was very thorough and the carpet looked great when he was finished.
It's been a month since I had my carpets cleaned and it still looks amazing. It is still very soft and clean feeling, we are happy with the results and will be using you guys for all of our future cleanings. Also, we were so PLEASED with the technician, he was so knowledgeable and friendly. He even gave us several tips and techniques to get stains AND red out of carpet which we have tried everything and not been able to do (we have 3 kids and 2 dogs so we have several spills in our home.) He also took his time and answered all of our questions, we didn't feel rushed at all. Wonderful experience...Thank you!!
Job looks to be done well and environmentally friendly
The same day services and Tim was great. He was knowledgeble and friendly.
Wish the technician would be more careful in wearing the shoes cover when walking in the house.
The no residue!
Price changed from when I booked the radio ad to when you came and charged me. Plus I did not get the $100 Fullers Jewelry gift card either.
My carpets are very old and your products cleaned very well.
On our front room carpet you can clearly see the wand pattern where the technician cleaned the carpet. We thought these would go away after a day or two but the pattern is still very visible-not at all what we expected from ZeroRez. I don't know if this pattern will ever come out of the carpet now-very disappointed with the way the carpet looks now and this is very expensive carpet we have. I decided to give ZeroRez a try after listening to all the ads on KRLD radio but will think twice about doing this again.
Great customer service, carpets look great!!
Showed up in a timely manner, MORE than professional, and the carpets look great!!!
All the dog stains and smells are totally gone. Amazing.
Servicemen were on time and were very knowledgeable and friendly. The carpets were exceptionally clean.
I was very pleased that you read my comments from the last survey and called me to make things right. I'm glad you came back to my home and re-cleaned the spots that originally didn't come out. As a customer, I appreciate that you made me feel that you valued my patronage and wanted to make sure I had a good experience. Thank you.
PROCESS AND KNOWLEDGEABLE ASSOCATES
A bit more education on what carpet cleaning actually is and does.
I thought I was going to have to replace my carpet. It had been soiled so badly with my puppy potty habits. Than I dropped a large coke right in the middle of the family rug and couldn't get it up totally. The tech worked wonders on my carpet. He explained to me about everything he was going to do. He showed me all the soiled spots with his special light. I thought it was a miracle. I am getting ready for company and am so proud that I have a clean carpet instead of being ashamed of it. Thank you so much. I would recommend you to any and everyone! Thank you.
The serviceman was prompt, polite and informative. After he finished the carpet was spotless and there was a pleasant smell. We were very pleased with the service.
Good results
There on time
Soap Free!