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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
awesome! Love that its green
The cleaning technician was friendly and didn't try to overcharge me for anything. He did a good job of covering the areas that I asked him to clean.
Luke was very nice and professional, also quick. one thing though, he never gave me the gift certificate that was offered with the cleaning.
The services you provide are wonderful. Every technician I have had is very professional. The only thing I recommend is that when a customer calls for an appointment they should be given more information on "all" of your services.
There is a water spot on the ceiling below the room that was cleaned. The customer service representative was rude and aggressive when I called to discuss. I have not heard back on if the situation will be remedied.
Wow, what a difference!
The rugs in master bedroom odorifous. Things look good, personel were professional. Couldn't go an extra 60.00 for phase 2 or 3! Thanks for you efforts mrs Last name removed
You didn't disappoint. Just hasn't been longer enough time to give an honest answer. Ask me again in 2 weeks
no residue remains on the surfaces
Technician was awesome! Very meticulous. I was having a party the next day and the technician examined everything. He then told me areas in which he could see an issue. It was excellent having a second opinion of things I had missed.
Technician was great, service was well done, however arrival was two hours outside of committed to window
First time having Zerorez come over to our house. Your staff is extremely courteous and professional. And the carpets look great. Very good experience.
I was a little disappointed that they didn't move the couches. We just bought the home and were wanting all of the carpet cleaned
No residue! Also, I like it that it dries fairly quickly and the techs area always nice and helpful.
Serviceman was early and worked quickly and efficiently. Carpets look new after the cleaning.
Cody took his time to explain what services we needed to clean our carpets and to maintain it for the future. It didn't seem like he rushed to finish the job, but instead made sure he did the best job to satisfy us.
Stubborn strains are removed & the carpets look new again.
Wouldn't use any other service!
I was very pleased with Miguel's service, and his concern for my pets. Your product is amazing.
No smelly chemicals
The entire process was quick and painless. I was squeezed in for an appt the same week, the carpet looks awesome and the price wasn't too shabby either.
You get the carpet cleaner than any other company.
I paid to have 7 rooms of carpet and stairs cleaned. After they tried they had a dirty water smell. I called to have someone come back out. They said they would be back on Saturday. They did not show up or call. I had to call again on Monday and they finally came back out on Tuesday. Very disappointed after all.the advertising I heard on the radio.
The technician was very polite and through with explanations and during our contact. He was very good. The like the process of not using detergents on the carpet.
maybe you could scrub the carpet during the water treatment not just before. But great job! Great Representative!
Great service people!
The guy that cleaned our house was very kind and very professional. He was here to get our carpets clean. The end results surpassed what I had hoped for. We've uses ya'll before and will definitely call you again next time we need our carpets cleaned.
I love how clean my carpets are after being cleaned with Zerorez.
We were sold on zerorez after the first time we had you clean our carpets. However, after this last time, we have our doubts. Initially, the carpets looked good but www did notice areas that were not completely cleaned. The service guy that we had complained that he was getting"too old" to do this type of work. He also started the carpets when it was getting dark outside making it difficult to see the carpets clearly even with the lights on.
Tech was several hours late and most of the high traffic stains (grime) didn't come out. It appears that they were "moved" by the cleaning actions. The traffic pattern spot that was 18 inches wide was 24 inches wide after the cleaning and just slightly lighter. My thoughts are, if it can be moved, it can be REmoved.
Huge positive ... the tardiness was communicated several times which was VERY much appreciated and not common in the industry. I wasn't upset with the delay because of the communications.
It was a please to meet the technician. I am not sure if the Zerorez products clean as well as I expected or if something else wasn't working properly or if the carpets were simply too weathered to be cleaned.
Very professionally done. Friendly tech's. Quick in and out with good service.