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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time arrival (actually - early!), carpets looked great and there wasn't a stiff/residue sticky feel
the products are clean, odorfree and no soaps.
The one thing I was unhappy about was I was told by the tech that if I paid for the pet ordor remover it would be guaranteed to be gone. So I paid several dollars extra. When he was done I paid him. He said my receipt would be in my email. When I later looked at the receipt it said it was not guaranteed. I felt mislead. The pet ordors are still present. I am unhappy right now.
Service was fast and efficient. I liked that soaps weren't going into my carpet.
I'm not sure, I have a stain in my play room that when your techs are here, it disapears completely.. and then it comes right back as soon as the carpet dries. I think it brown soda. It's the oddest thing ever. Y'all have been out twice in the past 3 months
Nothing - except maybe a little lower price.
Reagan the Service man that came out was very efficient and really informative. Did a wonderful job on my carpets!
The carpets have a bad smell and the crew did not show up on sSaturday or call. Very disappointed.
I had to wait all day for a phone call and the call did not come until 3pm. I would have preferred a call in the morning to give me a time so I did not have to stay home all day and wait on the "call".
Your representative who cleaned the house was very knowledgeable and very nice to work with. He did a great job
No residue left.
When the technician came to the door he introduced himself and was very friendly and professional.
Arrive on time. Appointment was for 1:30 to 3:30, tech did not show up until 5:15. I was supposed to be somewhere at 6:30, obviously I was late.
Tyrese was super professional and did an amazing job. I felt like I got an even better deal than what I originally thought I was getting.
On time and got job done very quickly but efficently
My rug still smells like dog urine.
fast friendly service
superior cleaning and service
The professionalism of your technician and the great clean
carpets
Very thorough and willing to do what was needed.
Timely, curtious, carpets are much better.
Thoroughness of cleaning and friendly staff
Courteous and professional service.
Best service of its kind!
I like that you don't use soaps or chemicals that leave a residue behind. I also like that your service made our 8 yeast old carpet look brand new again!
quick, no smell, fresh
Your tech worked very hard and was diligent,
However, our carpet took 2 days to dry.
There is one carpet stain that did not remove.
The are two stains on outdoor cushions that remain also.
Not sur the cleaning method was up to this task.
Thay were on time and very profesinal. They did a very good job.
Zerorez is very committed Last name removed their job and knowing what they do. We were satisfied with the service we received from Zerorez after Joe cleaned our area rug and Thomas thoroughly answered our question and concern in professional way. We'll hope Last name removed have the same deal the next time we call Zerorez. Thanks for your good service.
Re do my master bedroom.
I liked promptness, courteous, and job was excellent, had been using another company for 20 years and am definitely changing