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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service and knowledgeable technicians.
Make sure your vac filters are clean so they dry properly. Thanks!
Quick, three treatments and great results
Prompt service, courteous technicians, quick drying time
I am always happy with the service I receive. Every tech that comes out is my new favorite.
It is clean and very soft. No residue to make the fabric stiff.
I called and mentioned pet stains on my carpet. The person on the phone told me about a 4 rooms for $99, and told me that there might be a surcharge for the pet stains. When the technician looked at my 4 rooms, he quoted me $769. I felt obligated to use y
I had to have my carpet cleaned twice because the first time it didn't look so good. But Thomas came out and re did my carpet and i am so pleased!!!! He was super nice, informative, and did a fabulous job. You guys have a fantastic employee and he deserves a raise! :-) i will defenetly tell all my friends and family how wonderful Zerorez is. Thank you for giving me 100% satisfaction!
Timely and friendly service
Felt it was a good value. Workers were very polite and efficient. I also like that it's safe for my child and pet.
I like the end result. Your technicians make my carpet look like new. I am always very happy with Zerorez.
Technician, Anthony, was very courteous and thorough. He did a good job. Thank you..... Jane King
on time,carpets smell good,tech friendly and courteous
leaves no residue, very kind, knowledgable service personnel, carpet dries quickly, do wonders with pet stains. Very satisfied.
Excellent product.
Results much better than other provider. Competent service man.
My technician was thorough and did a really great job! I've had my carpets cleaned before and he got up more stains than any other service I've used.
It didn't smell, carpet was dry in a few hours, the technician was very friendly and explained each step of the process and the results were great.
I heard many great things about Zerorez and decided "This" is the company I want to clean my carpets. I had them done, but was not pleased with how they turned out initially. I called Zerorez and they sent a second truck out at no charge, with a highly skilled individual who carefully and completely walked the house and problem areas and explained more detail to me than I ever knew about carpets and how to clean and take care of them. I'm an Electronic Systems Engineer - and I found this individual to be a master of his trade.
At no charge to me, Zerorez cleaned my carpet a second time, and the second time spent extra time, going the extra mile to do everything possible to make the carpets look and smell 100% for their age. He also worked on his hands and knees on my steps in corners and edges - and they look like new.
I believe in Zerorez, as I have never had such a response. It's not that the first serviceman didn't do something incorrect, but the re-cleaning was informative and the serviceman really, really dug in deep on his hands and knees until nothing was left to chance.
I can't tell you how pleased I am. I will hire Zerorez again in my new home over any other company on the market, I would recommend them to anyone I know and would recommend them to people I don't.
A company that stands behind their "Words" they advertise to.
I'm one happy customer. And a very impressed customer.
Rex Leonard
The Colony
I GUESS IT'S BECAUSE I HAVE NO REASON TO DISBELIEVE YOUR CLAIMS. THE FOLKS WHO DID THE WORK WERE HIGHLY KNOWLEDGABLE AND AND TREATED ME PROFESSIONALLY IN DEED AND ACTION.
Your service technicians are extremely helpful and professional in their work.
The work was great and professional
This would be my second time using the zerorez service to clean our carpets. The first time I used your sevice was on 31 Oct 2013. I called that day and the guy arrived very shortly after. He was very professional and did an outstand job cleaning our carpets which looked great for several months before needing recleaning. The second time wasnt so great. On the first scheduled attempt the guy never called to let us know he was on the way. We had to reschedule and when he did come the carpets looked like they hadnt been touched after one week. I am extreamly dissapointed in the service. The only thing the guy was interested in was trying to give me an upsale and getting out of there. I don't know the name of the guy that cleaned our carpets the first time but I would recommend hiring more like him and getting rid of the second guy.
Friendly people, good work.
That is was green based and no chemicals were coming into our home.
No soap residue left in the carpet; the house smelled great!
They were on time, very professional and courteous
The technician made the difference.
Did a good job discussing issues with me and went back over stains that appeared to still be there.
Service was fast and my carpet looks great!!!
Carpet very lean, service was very tgood