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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am still awaiting receipt of 100.00 Fullers gift certificate
I was quoted one price over the phone of $154.00 and when they got to my home it changed to $388.00. We went ahead and paid the price since we had everything moved and needed to get this done. The 3 bedrooms had just the area around the beds and didn't need the other furniture moved. Yet they charged extra for the living area as an oversized room. They only had to move 3 pieces of furniture in that room. If you need any other details please feel free to call Phone number removed.
We had someone come out to do the Pet Spot Treatment, spent close to $100, and I think the smell was worse after ZeroRez cleaned the area...
Too many sales pitches- I wanted my carpets cleaned, I did not need to be convinced why I choose the right company. The salesman/ clean wanted to talk me through every step of the process. Then he offered other services the company had to sale. I only wanted to sit back and enjoy getting my carpet cleaned not be a participant of a live commercial.
Technician was personable and professional and did a thorough job, Carpet looks great and pet odor is gone.
Friendly staff and quick execution!
The technicians seem well trained and conduct themselves professionally.
I like the three room special offers that come with Fuller's Jewelry gift certificates.
The first visit, I was not satisfied with the end result, the carpet was not clean. Zerorez made it right and came back out and cleaned the carpet with a seasoned tech and the carpet came out very nice. I was completely satisfied with the customer service dept. correcting the situation is a very timely manner.
My car[pets look like they have come back to life! The dark pathway in the hall has lightened up so far!
Thomas came and applied a topical enzyme that helped the odor. Very nice, informed me of guaranteed prt treatment and told mr that Zerores would apply $150 that I payed for the flash to that service. I will get back with the co soon.
Thanks for making it right!!
Pamela Quill
Reagan was courteous - didn't waste a minute - carpets did look brand new.
Very clean when done and you do such a good job.
There was no odor whatsoever.the carpets look great, and it took no time at all. The tech was very professional as well.
The service and results
Clean & odor free. Tech was informative and professional looking. However, I did not receive an e-mail receipt of my payment. I will call the original number I used to contact them. Will use Zerorez again next year.
Very professional and courteous service. Did a thorough job of cleaning the carpet. No hassle, no pressure, no gimmicks. Just valuable info on products and maintenance. Will have our home serviced again. Highly recommended.
I liked the $10.00 coupon and that I could get 3 rooms done for $79.00.
I vacuumed my area rug again after waited for a few hours for my rug Last name removed be dried after the Zerorez guy completed the job Last name removed make sure there is no more dust but I wasn't happy Last name removed see the amount of dust my vacuum cleaner picked up after that. My vacuum cleaner's container was empty before I started vacuuming my rug now it collected a good amount of dust as proof.
Great product but do NOT like the fuel charge! Just add $10.00 if costs went up but don't play games saying it is a fuel charge.
In 2 areas upstairs where we paid to have pre-treatment for pet stains, they were not pre-treated and the stains were back within hours. You can make it right by sending a different crew to reclean those areas and do whatever it takes to get those stains out at no charge. We had work done by zerorez about 6 months ago and the carpet stayed clean for a long time.
The service person was great. However, the carpets have a stiff feeling to them, as if there's residue that's been left behind. The carpet has a stiff, dry feeling when stepped on.
No soapy residue and carpets were dry in mimimal time.
The service technician exercised great professionalism and attention to detail. Like the fact your cleaning products contain no detergents. Carpets look new again. I am a general contractor and would recommend your services to my clients.
Thx, Name removed
your professional team, ease of scheduling appts and awesome results!
I have had carpets, furniture, and tile/grout cleaned by zerorez numerous times and have always been totally happy with services and the representative that comes out. They leave everything clean when the leave and use corner protectors so the tubing doesn't leave a mark on the walls. They're the best
Scheduled the cleaning almost two weeks ahead of time... Metioned to two different represnetatives that I wanted the first slot of the day... The person that confirmed my appointment three days prior told me that they'd make a note on the service order. Morning of they arrived 1015. To add to it the tech used a product to scrub the carpet prior to begining the service. When I asked if it was a new tool he said "No Sir. We all use it ecah time we clean carpet". I'm a longtime cusomter and have had ZeroRes to this address about five times and I've NEVER seen the srcubber,,,, In the end, no discoun and no comment about arrving at 1015. Tech was great. Just wish they would have called to tell me they wouldn't be able to make it around 8AM.
Right after the Max left our house I have put in a call to you about the poor quality of the carpet cleaning - it hardly made a difference in the foot traffic area. Max the person who came out was extremely nice and I think he did his did his best but I think your cleaning products is flawed. I want you to contact me first think Monday morning: Phone number removed
We were charged for 17 stairs but we only have 11 carpeted steps. There are still several dark spots on the carpet after the cleaning. We would had more realistic expectations if we would have been told on our initial walk through that those areas were not going to be completely cleaned. The technician did his best with very old carpet and for the most part we are happy with the result.
Chemical-free, quick drying.Kyle Peterson was our service person. Very professional and competent.
I was told I would receive a phone call 30 minutes before your techs would arrive in the time frame of 8:30am-11 (time frame was to long) but never received a call, I had to call. Our tech was very nice though! Granted I'm not sure on how old our carpet is but it was filthy when we moved in but I still see stains everywhere and I am aware that not all stains can be removed, but I was expecting my carpet to look a little better than it is now.