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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
carpet feels rough and has residue after cleaning
Prompt service, minimum disruption, great cleaning job.
No soap!
Arrive on time and do a great job. Well worth the price.
Able to get most stains out but not all
I like the fact it doesn't have the chemical smell.
Reasonable price. Compete Technician. "Did not nickel and dime us" for little things.
We will use again.
Our technician Mitchell was very well informed and very professional.
The guys were nice and very fast with services. My carpet turned out very clean.
Clean results.
Good results, on time, called before arrival.
You request we vacuum throughly before the visit.
Then you miss the target time and re schedule for several days later.
This means a re vacuuming ! Too much inconvenience.
However the re re schedule was only two days large so a re vacuum was not necessary.
We are very pleased with the result and will certainly call Zerorez again. The staff were very friendly and helpful.
What you quote is what you deliver. WITH NO UPSELLING.
I liked everything about it but the cleaning, my den rug had spots on it that is later on
Cleaned up it carpet cleaner....
The serve tech was great, however he told me that if I got the Pet treatment, the carpet would smell fresh and clean...It smelled like pee though out the whole house. Also, it took a long time to dry and smelled musty.
Well i was told one price to clean the carpets and then when my credit card was ran it is a different amount. Second hou charged me a trip charge of $10 and i was not told of a trip charge i was told that you did service my area but nothing of a trip charge. Dissapointing. I not sure of the cleaning the carpets still smelled dirty. However the tech's had a great fun professional attitude.
Very clean and fresh smelling - no soap residue
The follow up with phone calls to confirm the times were fantastic. I knew exactly when you'd be here. I've never had such professional care. The technician was wonderful, professional and very caring about the situation. Ronald was just THE BEST! Thanks so much! The carpet, which was a total disaster, looks great. I never thought it could look this good. Thanks and thanks!
I have pets and small children. The lack of perfumed chemicals was such a nice change. Additionally, the process was so fast and simple!
Joe Martin our tech was very knowledgeable of the Zerorez Product and did an outstanding job on our carpets.
Justin was professional and detailed
Prompt arrival and courteous staff
Check back after service this time some spots came back the next day
The first fellow didn't do a very good job. The next man was very knowledgeable and worked very hard and got most of the high-traffic spots up. However, he worked so hard on the carpet at the front door that it was soaked to the point of having the jute stain through. It needs to be sprayed with something he called Brown-Out. He used that in the hall and the stain came right up. That needs to be done by the front door. If that is done, I'll be very happy.
Had never used them before, but will again
Always great work -- Fabian was terrific!
The carpet looked great, my dryer is functioning, and the house smells fresh after the duct cleaning.
The service was great and the technician was very knowledgeable about the products. He was friendly and was not pushy on extra potential products. Our carpets look great and the cleaning took years off the floor.
I was amazed at just how clean my carpets were. Im very satisfied
No residue left on carpet