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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the technician was very knowledgable and realistic about how clean he could get out carpets.
exceptional results
The technician was extremely polite. However, my carpets do not look clean. My adult son came over Sun. nite and sat on the couch in the family room with me. As we were talking, he said," I thought you were going to have your carpets cleaned?"
My only complaint is the pricing. That being said the result and service make it a little easier to digest.
In the past we had great service from Zerorez. This time the tech didn't move even one piece of furniture. He even cleaned around an ottoman.
You want to make it right? Send someone out who takes pride in their work and does a complete job. DO NOT EVER send this tech to my house again or you are fired.
Phil Last name removed
Phone number removed
We had to have one room carpet stretched after cleaning.
The technician came out the next day and stretched the
carpet He did an excellent job.
This is an outstanding company. I would not hesitate to
use again.
good job, carpet very clean, the person came out to my house is very nice.
My carpets looked brand new after the cleaning. There were no harsh chemical smells, just a pleasant, light, clean smell. Very clean!
The Serviceman was prompt and professional.We have a two story
house and the carpets look brand new. I would definitely use
them again.
no chemicals did a good job
Move furniture without the client requesting
Jaime was great, professional and quick.
My carpet came out cleaner than any other time I had it cleaned. Jamie was real thorough and polite
The are eco-friendly and no harsh chemicals, but they do a fantastic job cleaning. Your technicians are so friendly and do such a good job
Timely, excellent results, no smell= happiness!
This was the third time I used Zerorez. First time was wonderful...loved the technician and we were extremely pleased. Second time...your folks did not show up between the time block (evening). Finally after making several calls, the guy calls me. He's in FORT WORTH doing a warehouse (?) and won't be at our house until 8:40 - 9:00pm. No way that works. We rescheduled for the next day. I told the scheduler that they HAD to be in and out before 4:30 because I had a dr. appointment. They showed up at 4:00!! Did a crummy job and left. THIRD time...showed up just fine, the guy was nice and did a decent job (but stains got smeared instead of removed which just made them look worse...but whatever.) He took an expensive area rug back to your "shop" to have it cleaned and repaired. This was in late November of this year, I think. Was informed the repair would be done but it wouldn't be back for Christmas. No problem. It is now April 9th. The rug was delivered to us April 5th. It has not been repaired. We had the guys take it back for the repairs. I have now been informed that it will be done and back to me in two weeks. Sloppy, folks. Jody Dean may love you (for a price) but I have been disappointed twice.
Quick, friendly and did extra for us
They seem to work, they don't smell and you do what you say you will do
The technicians were very courteous, professional and still personable. I appreciate the care taken with my house, from the footie covers on their shoes to the wall corner guards. Suggestions were made to remove major pet stains, but the procedures were not pushed, which would have put me off. The carpets look great, thank you.
Reduce the price to clean a couch. I strongly believe that it is way over priced for the amount of work to clean one.
carpet cleaned without the chemical smell
the workers were clean hard working and did a thorough job. I felt it was worth the money.
excellent communication.
Pleasant service person.
quick and neat work
The young man who came out to service our carpets was SPECTACULAR. He was friendly and kind and fast and I will continue to use you all regularly because of how well he represented you.
Technicians were very knowledgeable and answered our many questions in a well informed and friendly manner. There was no "hard sell" about Zerorez products, but they did make product recommendations to answer questions we asked.
Zerorez has won our future business.
Anthony was a very nice representative and thoroughly answered my questions.
I love the fact you don't use harsh chemicals
That y'all use water only. However, please require all technicians to practice personal hygiene.
Help your drivers find where the are suppose to be. We had cat urine smell and it was still there after they left and the floor dried.
The service gets the job done!