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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that I could walk on the carpets right away. My technician was extremely friendly, professional and understanding to what result I was looking for... after 10 years of 2 kids and 2 dogs on the carpets. Zerorez was able to work with my short deadline of carpet cleaning and repair - in order to sell our home. Our home stager was truly amazed at how well the carpets came clean! Our technician truly took his time to make sure that the job was done right! Truly, there is no comparison to any other company we have ever used in the past. Thanks so much Zerorez!
Roy was very professional, courteous and thoroughly explained the cleaning process!
Employees were prompt, fast, efficient and courteous. Floors felt/looked much cleaner than when previously done by another cleaning company.
Mike was very efficient and professional!
I've sent you two emails about residual stain, that you charged me $75 to remove, and you have not responded!!!
They got the carpets very clean and the workers were very professional.
Your advertisement led me to believe that the deepest dirt would be removed, but when the technician came out, he said it might not be possible. And it wasn't so my dirty carpet is still dirty. Felt I was taken advantage of. You also advertised you didn't move heavy pieces of furniture BUT you did not move BUT one ottoman and left easily moveable tables and chairs and cleaned AROUND them which was very disappointing. AND, I was supposed to receive a $100 gift certificate to a jeweler and never received that either.
No soap. On time. Darwin was
Professional a d courteous.
I have already recommended you
chemical-free for cleaning
I was told that you would try and accommodate my preference in time for a quote and that I would get a 30 minute courtesy call before the service person arrived at my home. Instead, the service man called 15 minutes prior to arriving at my home and I was the fist one on the afternoon schedule. I had to rush home to get there as soon as I could. I think you should improve is this area. On the bright side, the service man was very pleasant and accommodating.
Zerorez removed spots that other carpet cleaning companies were unable or just not tenacious enough to remove. Zerorez left my carpets spotless. The employees were very polite, friendly, clean and professional.
ontime service
great carpet cleaning
Tech was professional and did a great job. Love the carpet afterward. The smell of the Protectant was strong but that is to be expected and it went away after a day.
The only problem I have is that I was charged $120 for the Protectant and the Tech had told me it was $99 total. He couldn't give me an exact total or receipt so I didn't know exactly what the amounts were. I just printed it out today.
Nothing I can think of
Representative was very friendly. The hose used rubbed two 6-8" sections of paint off of the corners of my newly painted walls.
Very professional staff. Job done well!
No odor, environmentally friendly.
Very knowledgeable servicemen.
don't know
Quality work and associates which are educated on the job they perform.
Fast courteous service.
The service tech was very nice and professional
Prompt courteous service
Efficient, professional and friendly
Friendly and trust technician to be honest and dedicated
Professional and friendly technician
professional, quick and efficient
Service was great. However, I think the service
was overpriced.
2 gentlemen showed up at approximately 4 pm and I felt like they were at the end of their day and had no intentions of doing any work. I had an area 10 x 12, I had removed padding and treated concrete for pet odor. I replaced the padding except for a 2 x 4 square. I had put down 1/2 the rooms tack strip. I needed the carpet stretched and cleaned. The gentlemen told me they did not have any padding nor tack strips. If I wanted to go to the store to get some they would put it down. Charging $75 to nail remaining few tack strips. I received a quote of approximately $597.00 total to do the work. I truly felt they had no intentions of doing the work that day. I have used Zerorex in the past. The first time we had carpet cleaned and spot treated only to have the spots return. One of the managers came out and recleaned the carpet, he was truly an asset to your company. I had the carpet again cleaned last November but the pet odor in this particular room came back smelling once the weather turned warm. I did all the prepwork and only needed the carpet put down and cleaned. As of today, the work has been completed except for the carpet cleaning which I will arrange with another company when I can negotiate another vacation day. I really like your product and would hope that I could always get a manager to clean my carpet, but just feel like some employees are just that, employees.