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based on 84628 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looked amazing when done.
Clean the first time! No chemicals. Dried fairly quickly. Nice technician.
carpet is really clean and looks and feels great
kyle was very professional and explained what he would do.
Our technician from the Dallas office, Miguel, was courteous, timely, and went above and beyond to serve our needs. When he noticed some water damage and discovered mold along one of our walls, he was able to fix it for us that same day and within our budget. He stayed past the original service window to ensure that the job was done right and asked me several times to check his work (even though my husband had already checked) because he wanted to be sure we were happy with the service!
The technician did not move any furniture. We had moved everything that was heavy for him, but he didn't clean behind our cribs or small chairs. If he didn't want to move them, or couldn't, he should have told us and we would have. We were there the entire time, trying to stay out of his way. It's frustrating to pay $200 for carpet cleaning and for all of the carpet to not get done. The only thing that would make things right would be for someone to come out and clean the areas he did not clean.
Outstanding customer service. Technician Cesar was very thorough and very helpful working thru some 'bio issues.' Effective treatment and I am very impressed with the quality and effectiveness of the Zerorez technique. I am a lifetime Stanley Steemer customer and can honestly say the Zerorez result is much better. I can see, feel and smell the difference. Thank you. Grant Allen, Southlake, TX.
Professional service and quality work.
The technician that cleaned our carpets was courteous and professional. He arrived on time and did a great job of cleaning the carpets, even getting out a couple of tough pet stains.
Quick and clean with little hassle.
Service tech was professional and friendly.
Your technician are polite, neat, and professional. The quick response and complete services with high quality work are excellent. Very appreciate the complete package you all provided.
No soapy residue. Very professional technicians.
I had requested Jason to clean my carpets and was told he would be cleaning them.However, he was not the person who showed up and I was not told ahead of time that there would be a change. Also I was told that I would be called 30 minutes before Jason would show up. I never received that phone call. The person who did my carpets showed up at my door saying that he was working in the area and just came over when he finished up his previous job. Fortunately, I was home then and that is only because my plans were cancelled that afternoon. I was called two days in a row to confirm my appointment and no one knew why. This is the first time I have encountered these problems with your service.
They did a fabulous job on the two wingback chairs i had cleaned.
The guys were very courteous and professional. On a previous occasion they cleaned my
carpet. They got rid of some bad spots !
Great results. Reasonable price. Superior customer service. Excellent technician.
The service and technition were great but there were some soda stains that I thought would be removed better.
Better product, better cleaning results. Stains DO NOT COME BACK. Always pleased!
Fast service, no harsh chemicals and quick dry of carpet.
very pleased..
Be there closer to the time agreed upon. Most of the day was spent waiting, and then it changed!
This kind of carpet cleaning seems like it would be best maybe every 3rd time after using another carpet cleaner to remove some of their residue. But by itself, I don't feel like the carpet was really cleaned. I also had an area that had been recently flooded, treated with mold prevention, dried and shampoo'd. I wanted to go over this area one more time, but Zerorez actually made it worse (bad smell).
carpets are cleaner and look newer!
Don't oversell the pet treatment. Doesn't work that well. Didn't get my money's worth on that and I need high powered stuff.
I like the way Zerorez sends EMAILS & phone calls to confirm the appointment days ahead of time.
I also like the service guy being punctual & that you always have coupons in VALPAK.
If I would suggest anything, it would be that depending on the size of the home,
there should be two people to do the job instead of one.
Our carpet looks great. We will only use Zerorez from now on.
Your technicians, Daniel and Chad, were great. They worked very hard and were very courteous, but I'm not certain your cleaning methods are better than Stanley steamer's steam process. There were some areas I went over with a plastic scrubber and body soap and the results were much better.
The servicemen were very friendly, thorough and respectful. I also like that you remove hair from the carpets. My carpets are 25 years old and still look new.
Miquelon was so professional...he did a great job!
I did not receive a phone call 30 minutes before the technician was to arrive. It would've been nice to know that he was on the way instead of my having to call your office to find out if he was en route.
That my home feels and smells genuinly clean.