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based on 83879 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. Service was excellent.
I think you do a good job as it is. thank you!
Friendliness of technician
Great service.
Quick, friendly and a pleasant experience.
When we made the appointment we were not told about the $10 gas charge. Also we were told pet odor treatment would be an additional $60. We were told when the technician arrived that the treatment would run $75 a gallon. As a result my treatment charge was $525 not $60. My final bill was $686 which I find absolutely incredible for three rooms which required no movement of furniture. Had I had known up front I would have replaced the carpet. I will say your technian was very professional and did an excellent job on the carpet. My complaint is the cost. As many times as I have had carpet cleaned through the years nothing approached this charge.
Good job without chemicals
We were extremely pleased with the quality of the service provided by our technician, Darwin. He was knowledgeable, diligent, professional, and courteous. He left the carpets spotless and identified and remedied a persistent problem we have had with a dirty carpet "pathway" between our garage and master bed and bathroom. Zerorez will be our "go to" company for carpet cleaning in the future. We are so pleased with Zerorez, and Darwin's professionalism, we will recommend Zerorez in our neighborhood newsletter.
This was, by far, the best experience we have had with a carpet cleaning service in 30 years.
The quality of the service was outstanding!
Your products leave a very refreshing and clean smell. I was particularly impressed with Josh who came to clean our carpets. He was very knowledgeable about carpets and rugs. They did an excellent job.
the process really does get the carpets clean.
My carpets, 12 years old, look brand new!!!!! I will never go back to my former carpet cleaning service.
From now on, it's Zerorez for me!!!!
People are great. They know what they are doing. Carpets are ways looking good when they are finished.
I have a toddler. So I love knowing ZeroRez is safe and green. I also love how knowledgeable and hard working the technicians are. Their pride shows in their work and as a result, our carpets and floors look amazing!
I had some stains that seemed worse after the first treatment. They sent someone out as soon as they could to resolve the problem. Thank you!
Cleanup was incomplete after the carpet repair that was needed. Also I needed to vacuum some areas that needed it.
No chemicals
Technician was very professional and courteous. Service exceeded my expectations.
I like that the pre treatment was included and the perosn was friendly and that it made a big difference in the appearence and feel of carpet
Makes carpet look like new and it is fast. Joshua and Andy were excellent. Answered all questions and did a great job.
carpet seems ckeaner than regular carpet cleaning
The guys were professional & friendly. They did a great job, I would reccomend the guys that did my house.
Be a little more competitive, price wise.
Really cleaned well. Best job ever.
No soap, steam only
On time. Did a great job. Results were what I expected.
On time; friendly cleaner; carpets look wonderful.
Carpets, though very old, were clean and soft after cleaning. Technician did a great job, was very personable, and was right on time! I'll use Zerorez again.
Zerorez is fantastic. Work is done quickly and neatly. Carpets are nearly dry when they are finished and carpets are so clean they look like new. All little doggie spots are gone.
Thank you Zerorez
Twice now this has happened....your technician tells me in order for the pet stains to not smell once he's done, they'll need to be treated first, at extra cost. I pass, then they tell me they'll just go ahead and do it like they are doing me a favor. I guess this is what they're told to do, since it happened almost word for word both times. It just aggravates me that as a loyal customer I am almost bilked out of extra money with this ploy. It's not necessary and makes me feel for the people who actually fall for this and end up paying extra. I am tempted not to use Zerorez again because of it. I thought the first time it happened nothing of it, but now that it happened almost word for word twice now, it must be a ploy to try to get your customers to pay more. That's just not right, especially for continuing customers. Other than this, they did a great job, I just don't appreciate the trying to get extra money for something it seems they'll just do anyway or that should already be included. Your customers deserve a little more respect than that.
Technician went above and beyond. He did not pressure me into buying services that I did not need. Greatly appreciated!!!