Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83433 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 15, 2024 — Rated 8 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Reasonable pricing for tile cleaning..was quoted by tech $250 for small utility room & medium sized kitchen with island..

Report a concern   February 15, 2024 — Rated 2 out of 10 by M.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We used Zeroez many times in the past. We liked this. This time we were disappointed. We felt like we wasted money. The person who came just skimmed through and did not do a good job. We will not call ZeroRez again.

Report a concern   February 15, 2024 — Rated 10 out of 10 by Rebecca Jennings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician Paul was ABSOLUTELY AMAZING!!! Polite, courteous, happy!! He showed me everything along the way, what he was doing and why. He left the house exceptionally clean, I have never seen my tile look so good!! My carpet also looks like new! Thank you Paul!!

Report a concern   February 15, 2024 — Rated 10 out of 10 by F.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Radio

Report a concern   February 15, 2024 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and efficient! Great job.

Report a concern   February 14, 2024 — Rated 7 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Rick was great but I did not receive a call telling me he was 30 minutes away and that caused a great deal of confusion and stress!

Report a concern   February 14, 2024 — Rated 10 out of 10 by Michelle Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease of scheduling and the fantastic service

Report a concern   February 14, 2024 — Rated 9 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamond left the carpets sparkling clean!

Report a concern   February 14, 2024 — Rated 10 out of 10 by Nancy Anderton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that all the stains came out and the job was completed in less than an hour!
Your Employee Fabian M was super and very well trained and completed the job quickly.
I will refer all my friends to your service!

Report a concern   February 14, 2024 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Go through the furnace and you do not mess with the vents

Report a concern   February 14, 2024 — Rated 9 out of 10 by Kathy Slacker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that cleaned the carpet was very courteous.

Report a concern   February 14, 2024 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a great job, ask if I had any concerns

Report a concern   February 14, 2024 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and did a good job

Report a concern   February 14, 2024 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the communication I received from your techician. He was very friendly and informative. Thank you for being able to schedule us quickly and for taking care of us.

Report a concern   February 13, 2024 — Rated 10 out of 10 by P.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet Dries fast

Report a concern   February 13, 2024 — Rated 10 out of 10 by F.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really appreciated our carpet cleaning tech.

Report a concern   February 13, 2024 — Rated 10 out of 10 by R.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am not sure what was used to clean my carpet, but it looked amazing!

Report a concern   February 13, 2024 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great! He came in and was very efficient. Very professional.

Report a concern   February 13, 2024 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Service Tech was on time and explained the entire cleaning process to me before he began. He explained that the main cleaning solution was water but that I could get an additional deodorant to treat any pat stains present in the carpet. All furniture had been moved before his arrival so he was able to bring in his equipment. He explained that the entire cleaning process should not take more than two (2) hours and that I should turn on the ceiling fan to help dry the carpet. Overall, I was very pleased with the services provided by the Service Tech as well as the look of the carpet in the rooms cleaned. Thank you.

Report a concern   February 12, 2024 — Rated 10 out of 10 by Michael Watkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job. We will use them again for sure

Report a concern   February 12, 2024 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, prompt, thorough

Report a concern   February 12, 2024 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, from phone call to schedule service to technician that cleaned our carpets and wool area rug!

Report a concern   February 12, 2024 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Adam the tech was very helpful and courteous. My carpets look great.

Report a concern   February 12, 2024 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work

Report a concern   February 11, 2024 — Rated 10 out of 10 by Robbie Waller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job cleaning carpets and an excellent technician

Report a concern   February 11, 2024 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly and thorough.

Report a concern   February 11, 2024 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good results, fair price, punctual

Report a concern   February 11, 2024 — Rated 10 out of 10 by W.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who represented your Company and came to clean to bedroom carpets was very informative and really knew what he was doing. An excellent representative of your Company. The carpets came out looking very much better. I would, and have already, recommended Zerorez to family and friends.

Report a concern   February 11, 2024 — Rated 5 out of 10 by M.A.J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Once the ceramic floor and grout in our utility room was dry (the next day), the grout was still mostly as dirty as it was before cleaning! When Zerorez cleaned our MUCH older kitchen floor in our old home in Plano years ago, we were pleasantly surprised at how new and clean the grout was, so I called you to do the same in my one-year-old new home in McKinney. Unfortunately, the result is the floor and grout basically look the same, so it was a complete waste of money (and I tipped the worker $20 cash, but the floor was still wet and he said when it dried it would be clean). Total waste of a day waiting for him, and $150. I will be posting reviews online soon.

Report a concern   February 11, 2024 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, timely, job well done.


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