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based on 84947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good technician.
I feel t all depends on the technician. In 2023, I had a wonderful technician. A year later, 2024, the service was meroricity.
Easy to schedule; great technician; carpets are really clean.
I have had great carpet cleanings in the past but this one was not good. We tripled the original price we booked because of stain treatments, which was fine but we still have a lot of stains left.
Quick, reasonable price, great results
They totally overcharged us. We told them not to do the rooms with the bleach stains because we knew they wouldn't com out, but they did them anyway and charged us. They did another room that had no stains and charged us. Most of the stains didn't come out. Looks worse now than it did before. We will probably have to replace the carpet.
They did absolutely nothing but get the carpets wet. Mi or surface level stains are still there. Once carpets were dried I grabbed a wet wash cloth and gently scrubbed and they came out. Do not waste time or money on this company
The associate was very helpful anf courteous.
Great Service!
We have lived in our house for 5 1/2 years and had never had our carpets clean. With our third baby on the way I decided to give Zerorez a try. We are so happy with the results and to be walking on cleaner carpets!!
did a awseome job thank you
The carpet was very clean and the drying time was minimal.
Very fast friendly and professional. I've had other companies clean the dryer vents and hoses and it was never quite as good as Zerorez
Nice guy and great service .
Great service
Super easy process the tech was quick my house smells amazing thank you guys 💕
Quick and effective chemical-free carpet cleaning. Friendly service members.
We told the technician to clean the downstairs carpets and he only cleaned the upstairs carpets!!!!!
The gentleman that cleaned my carpets scratched my hard wood floors with his equipment.
Zerorez is a company true to its word of a natural way to clean upholstery & carpets!
No strong odors & all dried very quickly. Our technician was experienced & friendly & answered all my questions .we have wool carpets & he knew how to handle them. Thank you!
Everything. Fast. No bad smells. Dries fast.
They are safe for pets and kids! Great customer service as well!
The ZeroRez technician was profesional, friendly and informative about the procedure. We asked him to do three other rugs at the same time on the driveway to keep any wetness outside.and he readily agreed. The results were amazing, So much better than any other service we have used in the past. I whole heartedly recommend them and will use them in the future as needed.
Easy and high quality!
I paid over $300 to address specific concerns with grease stains from my son's boots. I paid extra for the special spray the tech showed me for this problem. But the biggest stain, the initial reason I booked in the first place, looked like it hadn't the been touched. And several smaller ones. I got into the stains myself afterward with dawn and scrubbed them all with a brush, which helped tremendously. He said I just need to replace the carpet where the big stain is. No, that is what prodessional carpet cleaning is for (unless it was permanent ink or something of that level). It was like no real effort was made to work on this stain.
The tech was nice and professional enough; on a personal level he was just fine. But he smelled like he had not showered in a long while, so much so that I just signed the ok documents when he was done just to get him out asap. I needed to open all the windows after he left because the house smelled like him, not clean at all.
I vacuumed after he left and i put all the furniture back, and nothing was in the vacuum cleaner, which tells me the carpets were truly clean of debris and animal hair and all the other funk that gets into carpets, which gives me peace, so I thank you for that.
I've been a long time customer at three different houses, and usually don't have any problems. This experience has given me enough cause to look around next time for another company. I still like zero red for what it offers, but it will be worth comparing what else is out there now.
Service agent did a great job…
The services provided for carpet cleaning were topnotch. Carpets were pretreated, cleaned, and looked extraordinary when completed. The team member was polite and explained clearly the billing and what he would be doing for our home. Highly recommended.
The tech was professional, takes pride in his work and did an amazing job.
No chemicals
Service was good!