Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84947 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 8, 2024 — Rated 10 out of 10 by W.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff that did excellent work. Arrived early, gave tips on how to maintain the carpet better after cleaning.. The price was very fair and overall a great experience.

Report a concern   August 8, 2024 — Rated 10 out of 10 by Timothy Delarosa Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My cleaning tech was professional, transparent, and provided exceptional service. Thank you Julian!

Report a concern   August 8, 2024 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My 2 rugs were sent to the facility to be cleaned. I have wood floors and appreciate the rugs being cleaned elsewhere. Triston evaluated the condition of both rugs and he seemed knowledgable about each.
I was pleased with his service and know that the rugs will look much better when they are returned.

Report a concern   August 8, 2024 — Rated 6 out of 10 by D.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Don’t demand payment same day.
I need contractors that can send me an invoice and I can mail a check.

Report a concern   August 8, 2024 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great, explained everything and did a great job. The carpet came out looking so nice.

Report a concern   August 8, 2024 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy scheduling and the tech (Caesar)showed up on time. He did a great job on the actual cleaning. He was knowledgeable, professional and worked with us to make sure we understood everything. I will use Zerorez in the future.

Report a concern   August 8, 2024 — Rated 10 out of 10 by Brenda Cummings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the way the tile floors shine. Also the tech was amazing

Report a concern   August 8, 2024 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good communication. Timely. Quick dry time. Good cleaning

Report a concern   August 7, 2024 — Rated 8 out of 10 by G.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

The people are great. On the last service, Paul and Charles were great. The only problem I had was I told the office person you would need a lot of hose because it was in a 4 and 1 building. The first truck couldn’t do it. The seconf truck had to retrieve more hose. That said, again, all the employees were great.

Report a concern   August 7, 2024 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who did the work was very personable and worked very hard.

Report a concern   August 7, 2024 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thorough, polite, and efficient service from Jose.

Report a concern   August 7, 2024 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for listening to my concerns about my recent carpet cleaning that did not go as well as it should have. Thank you for scheduling a retreat, and I appreciate the tech (Jeff) who was thorough and knowledgable.

Report a concern   August 7, 2024 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous & Efficient Tech taking care of the cleaning. Hope he can return when we schedule cleaning again. Many thanks!!

Report a concern   August 7, 2024 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fella had a hard task ahead of him. Accomplished it with verve and vigor. No complaints.

Report a concern   August 7, 2024 — Rated 0 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The estimate was misleading. Final invoice was $100 more than excpected.

Report a concern   August 7, 2024 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning was excellent. I like that it is chemical free.

Report a concern   August 7, 2024 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets feel clean and non-residuey after they dry. (Is that even a word?)

Report a concern   August 7, 2024 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and they explain everything that they are doing. I have used them twice. I foster dogs and when I have puppies I need them out as soon as the puppies get adopted.

Report a concern   August 7, 2024 — Rated 10 out of 10 by Juanita Quintanilla Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything and cleaning person is great

Report a concern   August 6, 2024 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employees are consistent -really like Jesse’s work .

Love the Pet Extraction -really works !

Report a concern   August 6, 2024 — Rated 10 out of 10 by Marilyn McLaughlin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, considerate conduct of technicians. Cleaning done is a very timely manner.

Report a concern   August 6, 2024 — Rated 0 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Checked the carpets later, it didn’t seem clean as expected and also the charges were way too high compared others..

Report a concern   August 6, 2024 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, in and out, quick drying. Best service I’ve had in a while.

Report a concern   August 6, 2024 — Rated 10 out of 10 by Tammie Santos Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great attitude and Nice job on my carpeting

Report a concern   August 6, 2024 — Rated 10 out of 10 by Andrea Besson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely service , very professional

Report a concern   August 6, 2024 — Rated 10 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   August 6, 2024 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great customer service! always see a huge difference after my carpets are clean. appointments are usually very easy to get. The technician calls ahead of time to tell you when he will be there. I like that no chemicals are used. Carpet is the only thing I've had done, but I've been a customer for about 10 years. The prices for carpet cleaning are affordable.

My technician was very nice, and did an excellent job! I'll request him next time.

Report a concern   August 6, 2024 — Rated 10 out of 10 by Pamela Fanning Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had the upholstery cleaned on a chair. It looks brand new and dried in a couple hours. There is not funny smell either.

Report a concern   August 6, 2024 — Rated 10 out of 10 by Angie McKearin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech, Julian was very helpful! He was on time, kind respectful of our home. He said understood the problems we were facing in a situation of dirty renters and he got it smelling fresh and it was hassle free on my part!

Report a concern   August 6, 2024 — Rated 0 out of 10 by L.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician couldn’t get equipment to work. Finally, after 2 hours, you sent someone else out to help the first guy. When wet, the carpet looked ok, but as it dried, the stains came back and now it looks worse than before.


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