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based on 83826 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks great!
Great service!
The online quote was for about 185 but was charged 400. Quote the price that it is.
Good technician
Prompt, Dependable & First Rate Cleaning Results.
Have used this company 3 times so far. They respond quickly, have great customer service and do an excellent job in cleaning my carpets.
The spot treatment bleached the carpet in every spot sprayed! It will keep me from getting my deposit back when I move out.
The pricing was misquoted. Plus, I was no told up front spot treatment was extra- I’m sorry I paid for it.
A disastrous experience.
The technician was very nice and professional, but the results are awful.
I have used Zerorez for twenty years. William today made my old carpets look new again. I am always impressed with the outcome and recommend Zerorez to everyone!
your sales person said nothing about a service fee. That was 25% more that the the original charge. you should tell the customer upfront not after the job is done!
Tech was very good and efficient. He made sure we knew everything before he started.
On time. Good service. Knowledgeable service technician.
My Technician was terrific! Very professional, high quality service, and very efficient. I like that I can tell that its really clean.
Fast and efficient, no horrible chemical smell.
Less push to ad very pricey add one.
Evan was super knowledgeable and helpful. He didn’t try to upsell me and was quick! Carper and couch look amazing.
Prompt and knowledgeable
Very Clean ! And always reliable.
Great!
The guy that cleaned my carpet was very polite, professional and quick. He did a great job l! I would definitely recommend you guys.
customer service
As always my carpets look fantastic. Mario is so detail oriented and has been at my house in the past. I will be requesting him in the future. He does a super job and is so friendly and personable. Love Zerorez!!
Wendy Skulman
Our Zerorez person was awesome & so was the service of Zerorez. They came back to get the smell of dog out of our backroom carpet, but it still smells like dog. My husband went back over it with our Bissell carpet cleaner & it was still incredibly dirty.
I think we might need something more powerful than Zerorez. But you all are amazing at service & so appreciate you all trying. But seemed to make the dog smell worse, not better.
Quick, friendly service
Technician was thorough and friendly.
Your rep Javier was top notch. Super knowledgeable and extremely professional. Promote him immediately!
My husband said the man who serviced our carpets was very kind, hard working, and did a great job. Thank you!
Our rep was amazing and very honest and transparent. We've used you guys for over a decade. Despite a small space not being able to be cleaned (he tried but the smell remains sadly), we will continue to use you all!
Clean and professional
The representative was on time and very helpful – the cleaning was excellent
Our $368 estimate ended up being over $1000. I understand pet stains are more costly, but I would assume that’s why most people get their carpets cleaned. That should be something in your questionnaire so the sticker shock wouldn’t be last minute. I had no problem with the price and still would have booked the appointment had I known before the appointment.
And the service person was not rude but wasn’t very personable.
The job was completed and was better, but still had some pet stains left.