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based on 84947 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was disappointed when the additional $25 fee was added to my service at the end of my transaction. At no point had this fee been mentioned during my initial call or the call to confirm my appointment! Even when I asked the rep at the time of the confirmation call, why the fee was more than the $109+tax, she mentioned that due to the condition of my carpet at the time of service, factored into the fee at that time, until the service was complete. It took me two phone calls before someone replied to my question concerning the fee, and then when they did they said they would have to play the call back to see if the person, whom I spoke to at the time mentioned the fee.. Which they didn't!! I am waiting on the manager at this point to return my call, because I want to her the phone call myself to verify, she told me.
At this point I will not be using your service or recommending anyone to you, due to your dishonesty in adding additional fees without letting the customer know!!
The ease of scheduling service worked out perfectly for my schedule.
Prompt arrival, easy estimate, personable technicians. Spotless carpet. Great service.
The service technicians were prompt, courteous and very efficient. Charles and his partner were very friendly and my four rooms and a hall were clean in a little more than an hour. I am a repeat customer and I'm sure I'll be calling Zerorez again!
Nice job....
Coffee stain in dining area not removed and when I called about it , the woman who answered the phone said it would be an additional charge of $75 for tech to come out and treat stain. Why didn't he do that when he came out originally. I had pointed out the stain to him before he began. Terrible customer service. Won't be using this company again.
Service man explained everything really well and did a great job.
Your great customer service and tech professionalism.
they did great job i will use again
Friendly professional service and quality
Very professional staff. Cleaning process great too. Felt comfortable with the guy you sent to clean.
My technician was awesome
Cleanliness and conscientiousness of the honest techs.
On Time Service. Technician was friendly and knowledgeable. My carpets look better than they have in years!
Your rep was on time and did a very good job. The pricing and extra fees are getting pricey.
The carpet stains. Don’t come back after a few weeks.
Carpet looks the same in most of the high traffic areas. Would not recommend did not get clean
You were right on time. My carpets were cleaned in a very short time. They look great and were dry quickly. I’m very pleased.
Worker was very friendly and efficient. Carpets look really good. No chemical residue or smell.
Ease in setting appointment
Timely arrival in given time frame
William did a very good job and answered my questions, very nice.
Suggestion: company should not ask for tips. It was awkward to say no, it was not because of William’s work. If you are wanting your employees tipped, I suggest you read the reviews and give bonus to them instead. Bonus from employer goes a long way.
Please do not share my name, info on any public platform. Thank you
On time. Throughly cleaned. Friendly technician
Great job!
the carpets stay clean much longer. the cleaning was fast and easy
I give him a 10 out of 10! He was very professional and explained everything. Would definitely use company again.
TECH DID A GREAT JOB.
VERY PROFRSSIOMSL
Terrible work terrible company not professional and don’t care about customers and their satisfaction
No attempt made to treat spots
The products used on the carpet is clean, no lingering smell, and it leaves the carpet looking like it was actually shampooed.
I had a re-do on my sleeper sofa because the first tech’s machine broke down. And, I felt a fair job was done on my couch. ZEROREZ immediately scheduled a re-do without a charge.
I was pleased with Nelson’s work. He was on time, friendly, and knowledgeable.
I would recommend Zerorez to my family and friends.
So easy, no heavy fumes, dried quickly, and yall did a great job getting up stains