Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83433 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 3, 2024 — Rated 10 out of 10 by Kristin Kisner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez always does such a good job! I've never once had to pay extra to get spots out, because they get everything up on the first run!

Report a concern   March 3, 2024 — Rated 10 out of 10 by Cassandra Hatfield Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was thorough in explaining what he saw as needed, along with the price. He also made sure to explain at each stage what he would be doing next. He was outstanding!

Report a concern   March 3, 2024 — Rated 10 out of 10 by Saundra Cummings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve used Zerorez for years. They’re easy to work with, easy to schedule, and employees always are very conscientious and want to do a good job. I like that they’re a green company and I love my house when they’re finished!

Report a concern   March 3, 2024 — Rated 2 out of 10 by S.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Left long brown streak in master bedroom bathroom, husband cleaned it up, plus technician more interested in visit with my husband than working

Report a concern   March 3, 2024 — Rated 5 out of 10 by G.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The spots didn't come up like we thought they would. 1 spots didn't look like they even tried to clean it.
The protective coat took like 5-10min to be sprayed on by hand for all 3 rooms.

Just feel like I could have rented a RugDoctor and got better results.
Thank You for your service.

Report a concern   March 3, 2024 — Rated 10 out of 10 by G.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficient - not so wet after the service

Report a concern   March 3, 2024 — Rated 3 out of 10 by N.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I found it a little difficult with dealing with the guy that showed up. Didn’t get good customer service vibes from him. After he left, I checked the rooms & he didn’t do the entire carpet properly. I have used your company before a few times & I got better service last time. I will be looking into other companies like Stanley Steamer in hopes of them doing the job right.

Report a concern   March 3, 2024 — Rated 10 out of 10 by Ivan Godfrey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a great job!

Report a concern   March 3, 2024 — Rated 3 out of 10 by M.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

To me, the cost was very high and the experience was negative. So I would not recommend.

Report a concern   March 2, 2024 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great. He did a really good job - once again.
Thank you Zerorez.

Report a concern   March 2, 2024 — Rated 10 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Agents are knowledgeable and professional. Floors are well cleaned

Report a concern   March 2, 2024 — Rated 10 out of 10 by Melissa Austin-Weeks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always professional and respectful of my home. Bobby did an outstanding job on our filthy carpets. They look like new. I will request Bobby in the future. Have been a frequent customer and am super pleased.

Report a concern   March 2, 2024 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was amazzing

Report a concern   March 2, 2024 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely, good results !

Report a concern   March 1, 2024 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of the carpet cleaning versus other companies.

Report a concern   March 1, 2024 — Rated 10 out of 10 by Mary Sides Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Efficiency.

Report a concern   March 1, 2024 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are very professional. And carpets always look great!

Report a concern   March 1, 2024 — Rated 10 out of 10 by Cheryl. Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Adam did an excellent job of cleaning our carpet

Report a concern   March 1, 2024 — Rated 10 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associate was great, Profesional and did a great job on my carpets!

Report a concern   March 1, 2024 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing techs, great explanation of services

Report a concern   February 29, 2024 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet process. Fast and no soap residue.

Report a concern   February 29, 2024 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have always been a good customer because of your products and technicians expertise in providing a consistent professional service.

Report a concern   February 29, 2024 — Rated 9 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You show up when scheduled do a good job and leave.

Report a concern   February 29, 2024 — Rated 10 out of 10 by Vicky Sharpsteen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had our air ducts cleaned and the service was great! Ricardo was very professional and explained what was happening and made sure everything was cleaned up afterwards. So happy I heard about Zerorez.

Report a concern   February 29, 2024 — Rated 0 out of 10 by C.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Used zerorez as part of the move out cleaning in my home I was renting. The leases said the carpets need to be professionally cleaned. When I turned the receipt to the landlord they questioned if the carpets had even been cleaned.
You can make it right by refunding me so I can find a new company that will do a good job cleaning the carpets or come out and redo the job. Either way something needs to be done. The cleaning was not very good and the carpets are in pretty good condition.

Report a concern   February 29, 2024 — Rated 10 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Adam was very kind and empathtic to our cleaning needs. Our situation was very unusual and Adam did an excellent job!

Report a concern   February 29, 2024 — Rated 10 out of 10 by P.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman was friendly and patient, answering my questions.

Report a concern   February 28, 2024 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and affordable price.

Report a concern   February 28, 2024 — Rated 4 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The person doing the cleaning was great and I know worked hard. Unfortunately, the tile cleaning was just not good. The grout didn't look any cleaner really. I got down on the ground with dawn power wash and a brush and was able to clean the grout myself. I would honestly like a refund for the grout cleaning and sealing.

The carpet looks much better. I will have to say the smell in my bedroom is still musty. The rest of the house smells fine.

Just not what I expected. Quite expensive for the results.

Report a concern   February 28, 2024 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and carpet looks great! Thank you!


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