Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83932 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 27, 2014 — Rated 9 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals or soap; just steamy water.

Report a concern   December 27, 2014 — Rated 8 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower the price for rug and tile cleaning

Report a concern   December 26, 2014 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good cleaning; knowledgable staff.

Report a concern   December 26, 2014 — Rated 5 out of 10 by B.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had Zerorez re-clean a room that had been sprayed with fiber-protectant. There was a new stain from a pet that my husband cleaned with a house-hold cleaner. We were not told to clean only with water, so the stain set in the carpet. Not only was I charged even though I was within the time-line of reclean for no charge, but the stain that was cleaned did not come out. On 12/23/14, I contacted a Zerorez supervisor to explain my frustration about being double-charged, sent her an emailed picture of the stain, but never heard back about reimbursement or clarification.

Report a concern   December 26, 2014 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional technician. Did a great job and was very pollite.

Report a concern   December 26, 2014 — Rated 9 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue left behind, carpet left feeling soft and clean.

Report a concern   December 26, 2014 — Rated 10 out of 10 by A.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Costumer service was excellent.

Report a concern   December 26, 2014 — Rated 10 out of 10 by Kristin Reynolds. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representative that cleaned our carpet and tile was very friendly & spent time telling my children about the Zerorez process as he cleaned. He did a fantastic job cleaning the grout in our kitchen. We can see the original color of the grout again. We are trying to get a few more months out of our old carpets and your cleaning process made them look better than have have in a long time, which gives us more time to decide on the flooring to replace the carpets.

Report a concern   December 26, 2014 — Rated 10 out of 10 by Marco Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really enjoyed the customer service experience when setting the appointment. The value placed on repeat customers was apparent. The service technician was pleasant, professional and very thorough. I am really pleased with Zerorez and will continue to recommend you.

Thank you,

M. Jackson

Report a concern   December 26, 2014 — Rated 10 out of 10 by Malorie Dawson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I got my carpets cleaned 2 weeks before Christmas by Miguel and he did an absolutely terrible job. I spent $600 to get a couple of pet stains out of the floors and I just wanted it to be clean for my 2 young girls. The pet stains were still there and actually were twice the size when he was done. My carpets took over 4days to dry and my house smelled awful! When I told him the hall way still looked dirty he said it was because my carpets have a grey tint to them (my carpets are tan, not gray). From start to finish he was completely done in 45 minutes and it was the biggest waste of time. A week and a half later, Tyrone came to do a complete redue and wow! What a huge difference! It took him 3 hours and my house actually looks clean! He didn't Rush through it the way that Miguel did. He actually listened to my concerns and followed through with them. After he was done, my carpets were 90% dry within 4 hours! Obviously Miguel didn't want to take the time to get the water out of my carpets the way Tyron did. When it's time to get my carpets redone, I will definitely be requesting Tyron to clean my carpets. Thank you Tyron!!

Report a concern   December 26, 2014 — Rated 10 out of 10 by Ted Goldberg Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very thorough and made our carpets look great!

Report a concern   December 26, 2014 — Rated 10 out of 10 by Candiss Graver Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpets even though they are old always look great after Zeroez! This last time I was a little disappointed that he rushed through very quickly and I already see streaks in my carpet that I've never seen before after treatment! But overall we love this company, we just won't use that same guy again.

Report a concern   December 25, 2014 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was a quick process and still got the carpets very clean. Also loved our guy that did the services, he was so nice and professional.

Report a concern   December 25, 2014 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Benny Ramirez was very professional, explained the service and recommendation for my carpet cleaning needs. He did an excellent job of cleaning. The carpet was not too wet when he finished and dried in a reasonable amount of time.

Report a concern   December 25, 2014 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician, Jesus, did an excellent job. He was knowledgeable and hard-working. My floor and carpeting look great!

Report a concern   December 25, 2014 — Rated 9 out of 10 by S.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Workers were punctual and courteous. Carpet looks much, much better!

Report a concern   December 25, 2014 — Rated 10 out of 10 by Jeff & Paula Janis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used Zerorez twice and they deliver what they promise. Good customer service. Techs are very knowledgeable and friendly.

Report a concern   December 25, 2014 — Rated 10 out of 10 by R.A.L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This far over a period of more than 10 years, zero Rez has had outstanding customer service.

Report a concern   December 25, 2014 — Rated 10 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Zerorez representative was very professional and
proficient. He did and excellent job, my carpet looks like new.

Thank you again for such great service.

Report a concern   December 25, 2014 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Product is awesome, technician showed all the residue and dirt going through the vacuum canister to show how effective the process is. I like that there is no soapy residue or harsh chemicals left behind. Service technician Kyle Rogers was outstanding. Explained everything thoroughly, very friendly and courteous.

Report a concern   December 25, 2014 — Rated 10 out of 10 by Pat McKinley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the tech aj was very polite,pleasant&professional.there were a lot of stains on my daughters carpet.this process removed 95% of them. he was fast&efficient&explained that stains with certainchemicals(like red koolaid)could not be removed.this process was good because there was no strong smell,didn't require a lot of heavy equipment&left the carpet clean&smelling fresh.thank you zerorez.pat mckinley

Report a concern   December 25, 2014 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Rep, Justin, was very courteous and professional. This was our first experience using Zerorez and will not be our last since Justin was informative and did a great job not only cleaning our carpets, but also, the duct to our dryer in the laundry room. We have used at least four other carpet cleaning services in the past years and have not been satisfied with their services. We were so glad to learn of Zerorez via radio commercial. Thank you!!

Report a concern   December 24, 2014 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent thorough service from a very knowledgeable, polite and friendly technician.

Report a concern   December 24, 2014 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great! Our carpet looked new! He did not push up selling

Report a concern   December 24, 2014 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent result. Very nice, friendly technician.

Report a concern   December 24, 2014 — Rated 10 out of 10 by E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical Free

Report a concern   December 24, 2014 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They showed up on time. Very courteous and worked quickly. Did an excellent job.

Report a concern   December 24, 2014 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very helpful representative. explained well all the services and the cost before starting and gave clear expectations.

Report a concern   December 24, 2014 — Rated 10 out of 10 by P.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daniel was extremely knowledgeable and helpful when he arrived. Thanks

Report a concern   December 24, 2014 — Rated 10 out of 10 by Bren Turk Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved the professional service, that no chemicals are involved in cleaning and loved how clean the carpets and furniture look and smell. We definitely use Zerorez in the future!


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